Scaling SRE from both a Technical and People Perspective

1. Proprietary& Confidential 2020 1
Scaling SRE
{unscripted} conf
Bob Strecansky
Staff Engineer @Mailchimp
https://bobstrecansky.com
@bobstrecansky

2. Proprietary& Confidential 2020 2Proprietary& Confidential 2019
About Me
2

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Agenda
I. Scaling SRE -
Technical
II. Scaling SRE -
People

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What is SRE?

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What is
SRE?
Monitoring the 4 Golden
Signals
Determining Change
Management Procedures
Working Through Incidents
Managing Capacity

6. Proprietary& Confidential 2020 6
What is
SRE?
Monitoring the 4 Golden Signals
Determining Change
Management Procedures
Working Through Incidents
Managing Capacity

7. Proprietary& Confidential 2020 7
What is
SRE?
Monitoring the 4 Golden Signals
Determining Change
Management Procedures
Working Through Incidents
Managing Capacity

8. Proprietary& Confidential 2020 8
What is
SRE?
Monitoring the 4 Golden Signals
Determining Change
Management Procedures
Working Through Incidents
Managing Capacity

9. Proprietary& Confidential 2020 9
Don’t Bite Off
More Than You
Can Chew.

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Scaling SRE:
The Technical Side

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Your First
SRE(s)
Your first SRE(s) are going to
need to start developing a
SRE mindset at your company
Developing patterns for product
and operations teams to use
Implement telemetry for your
company to use
Capture the Four Golden
Signals in your system

12. Proprietary& Confidential 2020 12

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Your First
SRE(s)
Your first SREs are going to
need to start developing a SRE
mindset at your company
Developing patterns for
product and operations teams
to use
Implement telemetry for your
company to use
Capture the Four Golden
Signals in your system

14. Proprietary& Confidential 2020 14
Your First
SRE(s)
Your first SREs are going to
need to start developing a SRE
mindset at your company
Developing patterns for product
and operations teams to use
Implement telemetry for your
company to use
Capture the Four Golden
Signals in your system

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Logging

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Metrics

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Profiling

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Distributed Tracing

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Your First
SRE(s)
Your first SREs are going to
need to start developing a SRE
mindset at your company
Developing patterns for product
and operations teams to use
Implement telemetry for your
company to use
Capture the Four Golden
Signals in your system

20. Proprietary& Confidential 2020 20
Latency

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Traffic

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Errors

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Saturation

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SLIs, SLOs, What are
Those?
https://www.deliver-better.com/post/introduction-to-site-reliability-engineering-slis-slos-what-are-those

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SLAs - The Final
Frontier?

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Scaling SRE - Technical Perspective
Scaling SRE - People Perspective
27
Agenda

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Scaling SRE:
The People Side

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Prioritize

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Review

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Engage
- and -
Disengage
https://landing.google.com/sre/workbook/chapters/engagement-model/

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Change

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Grow

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React
(To
Incidents,
not JS)

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Slides
https://bobstrecansky.com/unscriptedconf

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Thank you!
Bob Strecansky
Staff Engineer
https://bobstrecansky.com
@bobstrecansky