Being digitally successful requires successfully delivering your transformative IT initiatives. Bill Haser shares the concepts he learned over a 20+ year IT carrier to help you organization identify and mitigate the risks associated with major IT enabled initiatives.

1. DeliversSM by Haser Consulting
Success Secrets for Real
World Digital
Transformations
Being Digitally
Successful Requires
Successfully Delivering
your Transformation
Initiatives

2. DeliversSM by Haser Consulting
THREATENS EXISTANCE
ON BUDGET
DELIVERS VALUE
PROJECT SUCCESSFUL
83%
55%
44%
45%
17%
45%
56%
55%
IT ENABLE PROJECT SUCCESS RATES
Success Failure
Most Digital Transformations Fail

3. DeliversSM by Haser Consulting
Pick the
right
projects
Select the
right
methodology
Staff
with the
right
team
Manage
projects
holistically
Use KPI’s to
measure and
drive results
Project / Product Delivery Excellence

4. DeliversSM by Haser Consulting
People are
the Key
An engaged
sponsor
Selecting
the right
team
Aligning the
organization
Provisioning
the partners
“A” team

5. DeliversSM by Haser Consulting
Pick the Right Projects
Ideas Promoted Projects
Strategic
Filter

6. DeliversSM by Haser Consulting
Pick the Right Methodology
Decision Question Agile Favored Waterfall Favored
Overall Project Characteristics
Are the project
requirements complex or
able to be defined up front?
Yes, requirements are complex
or cannot be fully defined
during ideation
Well known requirements,
repetitive delivery/execution,
template rollouts
Can the Product/Solution
be built and delivered
progressively?
Solution components can
logically grouped and validated
Solution must be built around a
specific milestone(s) (Upgrade)
Are there multiple 3rd
party solution providers
involved?
0-1 Third party solution
providers involved
2 or more Third party solution
providers involved
What is the risk profile of
the project?
Moderate to high risk. Ability
to “fail fast”
Low risk
Business Resource Characteristics
Can the business provide a
capable Product Owner?
Yes, a single product owner can
be identified
No, multiple owners or owner
is not clear
Is the Product owner
empowered to make
functionality and
prioritization decisions?
Yes, the potential product
owner has full rights to make
these decisions
No, multiple sources have
decision making authority
Is the business willing to
accept the responsibilities
and governance required in
an Agile project?
Yes, business is willing to take
an active role in entire lifecycle
of the project, and respect the
guidelines of Agile
No, business resources to do
have the ability to dedicate
themselves over the duration of
the project.
Organization
& Planning
Definition &
Design
Build
Test
Training &
Launch Turn Over to
Production
Stage Gate
Iterative
Portfolio
Decision Matrix

7. DeliversSM by Haser Consulting
Staff with the Right Team
• Understand the key roles
• Ensure each key role staffed with a
competent person
• Do not delegate key decisions to
partners
• Plan to develop missing capabilities

8. DeliversSM by Haser Consulting
Pick the Right Partners
• All consulting firms are not equal
• Teams from the same consultant are not all
equal
• Screen to ensure you get the “A” team
• Been there / done that competencies
• Cultural compatibility
• Adoptable to chosen methodology
• Flexible to changing conditions

9. DeliversSM by Haser Consulting
Manage the Project Holistically
Solution Implementation
Approach must cover all three phases
• Process Design
• Change Management
• Technology Delivery

10. DeliversSM by Haser Consulting
Process Design
Understand the
process – Learn
via observation
System – specify the
process boundaries
Pathways – who is
responsible for each
task
Connections –
handoffs between
people
Activity – How does
work get done
Map the
existing process
Identify waste
and eliminate
Map the new
process
Test the new
process
Solution Implementation

11. DeliversSM by Haser Consulting
Change Management
• Link project to corporate strategy
• Planned communication
• Resistance mitigation
• Organization design
• Readiness Assessments
• Training plan and evaluation
• Identify new measures
Solution Implementation

12. DeliversSM by Haser Consulting
Project Delivery
Stage-Gate – Waterfall
• Clearly defined desired results
• Gate success pre-specified
• Transparency in progress
reporting
• Scope tightly managed vs
desired results
• Issues identified, tracked and
mitigated timely
Iterative – Agile Scrum
• Effective story selection process
• Velocity steady or improving
with time
• Pre-specified feedback loops
• Match products and stories to
releases
• Issues identified, tracked and
mitigated timely
Solution Implementation

13. DeliversSM by Haser Consulting
Obtaining the Results
• Value driven by changing behaviors and the way work gets
done
• Structure control plans to measure adoption
• Use KPI’s progress to target to identify post launch issues
• Process owners must own KPI tracking
• New measures tracked until new way of working becomes
ingrained

14. DeliversSM by Haser Consulting
Questions
Contact Information
billhaser@outlook.com
+1 847 615 1751
linkedin.com/in/bill-haser
@billhaser
live:billhaser