2. The Manor
Room Experiences:
❖ Manor-themed Dinner Show Theater (80 people)
❖ Edgar Allan Poe Room (15-25 people)
❖ Voodoo Room (10-15 people)
❖ Dia De Los Muertos Room (5-8 people)
❖ Murder Suite (2 people)
Each has its own actors, plot, and spooky surprises!
4. The Customer
❖ Welcoming of all ages
➢ Target audience is for teenagers and young adults
➢ Age -> 16 to 30
❖ Different rooms - different target group
➢ Couples, parties of young adults primarily
❖ Family Nights - Stories are made more kid-friendly and
educational
❖ City-dwellers looking to escape
➢ Outskirts of Pittsburgh
5. Are they being entertained?
❖ Primary goal is to be immersed in a show-type
experience
➢ Optional audience participation
➢ Engaging their imagination as well as their taste
palette
➢ Attention to detail
➢ Experience and food varies by room.
6. Are they learning?
❖ Educational aspects to each room
➢ Pre-show rooms
➢ Historical education
➢ Cultural education
7. Want to escape?
❖ Location - outside of the city, rural
❖ Step back in time and to another realm
❖ Old time esthetic and theming
❖ Stories meant to transport you to another place
8. Aesthetic.
❖ The entire manor is themed,
no break in immersion
➢ Old fashioned
velvet/wood aesthetic
❖ Pre-show and experience
rooms have their own
aesthetics
❖ Detail-oriented
9. What senses are being engaged?
❖ Touch
➢ Dependent on level of participation
❖ Smell/Taste
➢ Food, no negative smells
❖ Sight
➢ Details and aesthetic, dimmed light
❖ Hearing
➢ Listening to the show, music, clues
14. What do you want the customer to get out of the experience?
❖ A Spooktacular time! Fun with friends and family
❖ A scary good immersive experience that they won't
forget
❖ Learning about frightening culture (Edgar Allen Poe,
stories from different locales )
❖ Positive dining experience
15. How are we targeting their time?
❖ Offer a unique experience that takes around 1-2 hours
to complete, depending on room
❖ A meal is included so people will stay to eat
❖ Engaging actors and sets will keep the people occupied
16. How are we targeting their attention?
❖ Engaging stories
❖ Theming, attention to detail, hints and clues
❖ Audience participation
❖ Waitstaff integrated into themed experience
17. INcome Generation
❖ The exit to all rooms leads through the gift shop
➢ Specific room inspired merchandise
❖ Select meal options when purchasing ticket online
❖ Price Tiers
➢ Offers options for people depending on budget
Benton
Edgar Allen Poe Room Rotates his stories - Benton
Two rooms rotate stories by season, stories updated periodically
Benton
Suzz
Young children have a hard time being engaged in the experience.
Older people may not be as engaged as a younger demographic.
Bigger parties of young adults for some rooms (Voodoo, Dia de los muertos)
Families on the older side
Family night - Stories are made more kid-friendly and educational
Children are above the age of 16.
Suzz
Suzz
Explain generally, and note that we’ll give example script later
Jingyuan
The Voodoo Room engages people in New Orleans culture while the Edgar Allen Poe room comments on some of his greatest works.
Waiting Rooms tailored specifically to each experience - more educationally focused while main room is entertainment focused
Jingyuan
Optional audience participation, exploration of rooms, actors, pre-show before
Henry
The experience focuses heavily on details. The room designs are intricately put together and are meant to completely immerse the guest in the world that they are entering.
Detail - Workers dressed according to theme, transitions bw rooms
Henry
Henry
Henry
Benton
Benton
Jingyuan
Jingyuan
Set time, stories guided by the actors
Suzz
Suzz
3 basic meal options per room with vegetarian/vegan/etc. Alternatives
Higher price for “Murder Suite” than Theater areas
Family night discounts
3 basic meal options per room with vegetarian/vegan/etc. Alternatives
Higher price for “Murder Suite” than Theater areas
Family night discounts