1. Rebecca Pickering
pickeringb@msn.com H:503-397-7969 C:503-750-7969
Fraud Analyst
• A problem solver. Known for ability to dig deeply to find solutions. Stopped two possible lawsuits
by noticing activity patterns and escalating attention. Developed training material and flyers for
individual classes taught.
• Extensive experience in leadership, development, and analytical roles.
• Mentor for HSBC / Capital One team, Created motivational contests.
• Trainer and instructor for over 30 years.
• Portfolios: Card: Retail, Metris (Discover), Partnership (Union Plus / GM / Saks) Private Label;
Banking: Checking, Savings, Credit Card Applications, Internet Support
• Experienced and skilled in multiple programs: Tsys; FDR; Metris; Whirl; Café; Toolbars; Champs;
E-Champs; Champs collections; Ears; Panagon; MCD; Verid; Raptor; Nova; Oracle; Kana:
Settlements; Settlements Administrator; Dash; Credit Bureau Screens; BPA; CRSI; KYC (Know
Your Customer); Internet Support; SNAP; Lexus Nexus; GUS; Credit Browser
• As a fraud coordinator – worked on multiple strategies specializing in ID Theft and identifying
fraudulent patterns. Worked closely with a store fraud department to capture suspect in act.
Work Experience
CAPITAL ONE (formerly Household, HSBC) 2000-12/2015
Customer Service and Sales / Assist Queue Representative / 1H Tester / Banking Representative
Click to Chat Representative / Fraud Coordinator
As Star Tester and Assistant Lead Tester, provided back up in many work streams besides own.
Assisted Unit Mangers whenever needed.
• Served as customer service team mentor and captain. Gave presentations at team meetings and
huddles.
• Heart Committee, Food Drive Chair, Provided Birthday and Anniversary cards for Prevention
Department.
• Floor walker for OJT and Customer Service Representatives. Team Lead for Click-to-Chat pilot
team.
• Traveled to Virginia to provide support and guidance.
• Received Associate of the Month award for Household Bank, HSBC Bank and Capital One.
Also received Captain of the Month Award (twice).
• St. Helens USBC Association Manager (2010-Present). Provide minutes, create and adhere to
budget, process association membership cards, awards and provide support for all members.
Board Member – Director #5 (2012-present)
YMCA and Physicians Mutual Insurance Co. date 1992-1997 / 1998-2000

2. YMCA Aquatic Director and District Manager for State of Oregon
• Trainer and Instructor. The position required exceptional leadership and development skills.
Created and adhered to budget. Hired, trained and supervised employees and agents, and
monitored performance.
• Trained product knowledge and selling skills and gave seminars (all sizes) to general public.
• Developed and implemented operations and safety manual.
• Created schedules and staffing for shifts that were 7 days a week 360 days a year for 2 pools.
Community / Awards / Publications
• Instructor and Trainer, American Red Cross and YMCA 1986-2012: CPR, First Aid,
CPR/PR, AED, Oxygen, Lifeguard (expired 12/2012), volunteered once a month for 10
years.
• Bowling Association Manager / Captain of Bowling Team for Junior Achievement
HSBC fundraiser (four years).
• Coach of the Year: Oregon Games for the Physically Limited
• St. Helens USBC 2006 Sportsmanship Award.
• Previous Secretary and Treasurer for Maverick League / currently for Golddiggers
League
• Publications: Palestra Magazine Fall 1994 Article Title: Inclusion
Education and Licensure
3 years schooling in Physical Education and Science – Oregon State University
Licensed Insurance Agent: Life, Health, Property and Casualty