The year in review for 2011-2012 for Centro San Antonio.

1. CENTRO SAN ANTONIO
2012 Update
April 2011 – May 2012
President: Ben E. Brewer III
Operations Manager: Jimmy Richards

2. N
FY2012 PID Boundary

3. Centro’s Key Services
Current Level of Service
• Ambassador Amigos
• Maintenance Amigos
• Streetscaping Amigos
• Marketing & Public Relations

4. Ambassador Amigos

5. Ambassador Amigos
Current Level of Service
• 17 Ambassador Amigos,
plus
• 1 Cross-trained Project Manager
• 4 Cross-trained Shift Supervisors
• Cover the entire PID area
• District is divided into 5 coverage zones

6. Ambassador Amigo Zones
N

7. Ambassador Amigos
Current Level of Service
Coverage
– Monday through Sunday
• 9 A.M. - 6 P.M. 5 Ambassadors
• 12 P.M. - 9 P.M. 5 Ambassadors
– Everyday
• 9 A.M.- 9 P.M. 1 Ambassador at Alamo Plaza
1 Ambassador at River Walk Streetcar
Station on River Level
1 Ambassador at Mobile Information Kiosk
• 9 A.M. – 6 P.M. 1 Ambassador at Centro Info Center
- 1 Supervisor and 1 Operations Center Staff at all times
664 total hours per week

8. Ambassador Amigos
Services of past 12 months
• Assisted 883,072 downtown guests, office workers and
residents with directions and service needs
• Manned Mobile Information Kiosk at various locations daily
• Serve as additional “eyes & ears” for the SAPD Downtown
Bicycle Patrol & Park Police
• Trained in specialized historical & geographical facts
• Available for special tours of key historical and geographic
areas of downtown
• We have a total of six team members that have obtained their
Professional Tour Guide Certifications.

9. Ambassador Amigos
Monthly Contacts
People Assisted
120,000
100,000
80,000
60,000
40,000
20,000
-

10. Maintenance Amigos

11. Maintenance Amigos
Current Level of Service
• 35 Amigos, plus
– 1 Cross-trained Project Manager
– 4 Cross-trained Shift Supervisors
• Cover entire PID area
• District divided into 6 coverage zones

12. Maintenance Amigo Zones
N

13. Maintenance Amigos
Current Level of Service
• Amigos per zone
– Pan and Broom teams work sidewalks in assigned zones
– Six teams dedicated to pressure washing
• Four for night time bus stops & sidewalks (9pm-5:30am)
• Two day time teams for spot cleaning sidewalks (6am-3pm)
• Schedule
– Monday through Friday 8 A.M. - 5 P.M. 12 crewmembers
12 P.M. - 9 P.M. 6 crewmembers
– Saturday and Sunday 8 A.M. - 5 P.M. 7 crewmembers
12 A.M. - 9 P.M. 6 crewmembers
– 1 Supervisor and/or 1 Project Manager per shift
• Activities include:
– Pressure washing, graffiti abatement, trash bag pick-up, weed
removal, gum removal
– Performed on schedule and on an as-needed basis
• 1,388 total hours per week

14. Maintenance Amigos
Services in past 12 months
• Collected over 68,329 bags of trash, a total of 850 tons
• Power washed in District a total of 41 million SF of
sidewalks
• Power washed 11,054 bus stops
• Removed weeds from 1,005 block faces of District
sidewalks
• Removed 100,247 gum spots from District sidewalks
• Removed 10,120 graffiti tags & stickers
• Provide contract maintenance services for COSA DT
Operations on the River Walk
• Provide contract maintenance services for San Antonio
River Authority on Museum Reach
• Provide contract services for Pearl Farmer’s Market &
Sunday in the Park
• Trained to serve as “eyes and ears” for the SAPD
Downtown Bicycle Patrol and Park Police

15. Maintenance Amigos
RiverWalk Sanitation Services
Current Level of Service
• Amigos on the RiverWalk
- City of San Antonio Contract Service
- Three 2-man teams clean RiverWalk on a daily basis
- 14 Amigos
• Schedule
– Monday through Sunday 6 A.M. - 10 A.M. 6 crewmembers
2 P.M. - 8 P.M. 6 crewmembers
– 1 Supervisor and/or 1 Project Manager per shift
• Activities include:
– Elevator cleaning, graffiti abatement, trash & brush pick-up,
trash can tipping, trash removal
– Performed on schedule and on an as-needed basis
• 540 total hours per week

16. Maintenance Amigos
Museum Reach
Current Level of Service
• Amigos on Museum Reach of San Antonio River
- San Antonio River Authority Contract Service
- 8 Amigos
• Schedule
– Monday through Sunday 8A.M. – 5 P.M. 4 crewmembers
– 1 Supervisor and/or 1 Project Manager per shift
• Activities include:
– Trash & brush pick-up, trash can tipping & trash removal
• 224 total hours per week

17. Streetscaping Amigos

18. Streetscaping Amigos
Current Level of Service
• 4 Amigos
• Schedule Monday through Friday
– 5 days per week
– 6 A.M.- 3 P.M.
– Saturday (as needed if lack of precipitation)
• Improvements include:
– 586 12” terra-cotta pots on light poles
– 60 clusters of 3 large pots on sidewalks & in plazas
– 86 12” terra-cotta pots on stair rails between street &
RiverWalk
– 3 concrete planters at the RiverWalk Street Car
Station
• 160 hours/week

19. Streetscaping Amigo Work Areas
Legend
Clusters of pots
Pots on
handrails
Pots on
lampposts

20. Streetscaping Amigos
Services in past 12 months
• Planted 2,016 bougainvillea plants
• Planted 3,360 pansies
• Planted 3,360 petunias
• Regularly pruned, fertilized and treated for
insects
• Dispensed thousands of gallons of water to
supplement rainfall
• Regularly replaced missing and dead plants as
necessary

21. Marketing &
Public Relations
Services in past 12 months
• Maintained Downtown “Need Help”
Rack Card program in over 300
Regional Hotels & Restaurants
• Added Wi-Fi to Mobile Information
Kiosk
• PID Information Resource
• Added “Amigo Feedback” page to
Website
• Media Exposure for Amigos
• Special Event Participation
• Helped launch Haven for Hope
Donation Meters
• Facebook and Twitter presence

22. FY2012 Special Projects
& Capital Improvements
• Partnered with COSA Downtown Operations to provide
funding for a grackle “relocation” program
• Partnered with DTA and Centro Partnership to provide
funding for a downtown strategic plan with focus on
housing, parking, hospitality & office attraction
• Purchased 25 new sidewalk blue recycling receptacles
• Utilized handheld PDA’s to conduct landscaping survey
for COSA on River Walk, at Milam Park, and Travis
Park
• For the past 12 month all Amigos have worn
Pedometers while performing their duties. This resulted
in 59,574 miles walked or the equivalent of walking
around the earth’s equator 2 ½ times.

23. Amigo Numbers from October
2009 to April 2012
Total People Assisted 2,131,358
Trash Bag Count 193,672
Pounds of Trash 4,841,800
Gum Stops Removed 226,613
Graffiti Tags Removed 21,151
Block Faces of Weeds Removed 1,953
Sq. Ft of Sidewalks Pressure Washed 77,364,454
Plants Replaced 43,967
Miles Walked since Oct. 2010 100,641

24. FY2012 Budget
Income
• Private Assessments - $1,895,000*
• City/CPS Assessment - 141,000
• By contract (VIA, County ) - 209,000
• Other (Delinquent, P&I)- 23,000
Expenses
• Management/Admin - $ 345,000
• Operations - 95,000
• Maintenance - 950,000
• Ambassadors - 675,000
• Landscaping - 250,000
• Marketing/PR - 100,000
• Capital/Contingency/Reserve - 175,000
* Based on assessment rate of $0.12/$100 valuation