1. Barbara Guster’s Clinical Research Coordinator Cover-letter
February 16, 2016
To whom it may concern:
My name is Barbara Guster [Burch] and I am requesting candidacy for the clinical
research coordinator or patient advocate position. To begin with, I am skilled, knowledgeable
and have paid ability to work in the environment provided for a clinical research coordinator. I
believe in effective communications which allow me to provide active listening skills,
understanding, and writing expressed thoughts of the consumer. This sort of questioning leads to
confronting cultural demographics, occupation, and allergy issues—although I am an
experienced prober; I am empathetic to consumer’s needs. It is important for the consent form to
be signed by the consumer without discrimination and or restraints.
On the other hand, it is also important for the firm to deliver services under the rules and
regulations of the clinical trial. This requires that local, federal, and state regulations are
followed. In addition, the food and drug administration has laws that are to be supervised.
These decrees demand proper intervention, whether, or not the consumer has reasoning and
comprehension challenges or is a minor. The interview will demand a guardian and or translator
to be present to protect the rights of the consumer.
For instance, I used to be employed as a labor and delivery unit-ward-clerk at Mt. Sinai
Beth Israel in the year of 1993. One of my job duties was investigating the admitting intake.
This information allowed me to retrieve either dilation and cuteregge documents or expecting
mother’s medical record number and the medical chart linked to patient. This step by step
process offered me the ability to inform either the patient’s doctor or the triage nurse.
Sometimes, a patient may need more relief other than her medical records and to be triaged. I
learned that one of my patients was hard of hearing and needed a sign language translator. It is
our code of ethics to provide the expected mother to be with a sign language translator. I made
the decision to call for a sign language professional, but, the nursing department was
disappointed in my decision; for the reason that she was only a 24 hr. stay. The baby was not
due. Although; the midwife stood behind my decision; the nursing supervisor was annoyed—she
felt that it did not match the need of our budget. In addition, I learned that, although I made the
right decision for the consumer and maintained a safe environment for her. I did not think about
the cost to the hospital. This is definitely a moral and ethical issue I experienced. Hence, I thank
you for posting this position and I look forward to hearing from you 646-239-4506.
Sincerely
Barbara Guster

3. Barbara Jean Guster 596 Edgecombe Avenue / 646-239-4506 / New York City 10032 /
Bguster@aol.com
OBJECTIVE: Patient Avocate
EDUCATION:
Metropolitan College of New York
MBA (Master of Business Administration) in Media Management - Expected graduation,
summer 2016
BPS (Bachelor Professional Studies) in Human Services - Graduated, spring 2005
AA (Associate of Arts) in Human Services - Graduated, spring 2003
EXPERIENCE:
Center for Independent Disabled New Yorkers 2015-present New York, NY
Citizens with Disabilities Volunteer Advocate:
 Active listening to the needs of disabled citizens.
 Controlling information to ensure compliance with local, federal and state regulation and
non-for profit agencies.
 Engaged in advocating awareness of uneven distribution of relief to disabled citizens
 Travel to Albany and meet with Senators and Assemblypersons at scheduled times.
WeareregularFolk 1993-2016 New York, NY
Research Coordinator & Social Media Present New York, NY
 Maintained required need assessment reports, and orchestrated meetings relating to
disabled & non-disabled constituents for ManhattanVille, and Hamilton Heights
communities.
 Insourced & Interned for Councilmember Robert Jackson 2004-2014
 Monitored Upper West Harlem community needs that were linked to damages: housing,
education, entertainment, and healthcare.
 Deductive reasoning triggered by constituent’s need & prepared clients for eviction court.
 Coordinated and administered Hamilton Height’s constituents’ enrollments for intakes on
part-time basis.
 Strategic planning skills, oral expression abilities, and negotiable writing knowledge to
draft assigned contract agreements.
 Communications and media services to launch campaign parties.
 Proficiency shifting barriers to match needs for demographics during integrative
negotiations.
 External direct development of mass communications to maintain favorability.
 Developing video content pertaining to UpperWest Harlem Communities.

4. Mt. Sinai Beth Israel Medical Center, 1993-2002 New York, NY
PACCU Certified Patient Service Representative
 Interviewed patients to create individual cultural demographics.
 Reached out to other departments to expand the delivery of health care services for
pediatric patients.
 Managed parents’ records and pediatric patients’ medical records on a daily
basis.
 Coordinated children’s foster care studies, to advance data for meetings.
 Utilized Eagle Super billing software application with IDX-Tend appointment Scheduler
for medical billing purposes.
 Adjusted HFCA 1500 insurance claims for processing - PPO, HMO, Commercial, and
some Medicaid.
Mt. Sinai Beth Israel Medical Center, 1995-1999 New York, NY
Certified Patient Care Associate
 Preparation for pre-operative orthopedic surgery care.
 Monitored pre-operative & post-operative orthopedic patients.
 Assessed and measured post-operative Breast Cancer patients I/O’s.
 Conducted EKG’s, and long strip tracing.
 Performed Blood Draws: CBC,PT/PTT, Peak & Trough
 Knowledge of Medical and Dentistry terminology
 Organized care for psychiatric orthopedic patients: ROM for 4 point restraint; or Every
hour ROM
 Promoted care for blind, death, and disabled orthopedic patients
 Upheld patient bill of rights & Universal precautions
Mt. Sinai Beth Israel Medical Center, 1993-1995 New York,
NY
Unit Ward Clerk
 Balanced effective communication to other departments: Post-Partum, NICU, etc.
 Intervention of translators and modalities to improve communications.
 Managed and assembled charts, managed fetal heart rate tracings, birth and weight
records.
 Managed orders for obstetricians and obstetrical nurses.
 Admitted maternal and newborn patients; assisted in the transportation of blood
chemistries and fetal chord blood type samples to pathology and Blood Bank.
 Assembled death certificates and managed fetal demised records.
 Knowledge of medical terminology
Mademoiselle Temporary Agency, 1992-1993 New York City
Assistant Administrator for Advertising
 Handled press release for Food and Gourmet Magazine.
 Worked on Estee Lauder Pleasures Perfume and Ralph Lauren 1993 Monaco Fashion line
accounts.
 Produced business growth with creative ideation.

5. OTHER:
Mt. Sinai Beth IsraelMedical Center & Mt. Sinai Phillips Ambulatory, Helaire Nursing Registry, Yale
Nursing Registry, Isabella Geriatric Center for Alzheimer’s Club-members, Bay-view Women’s
Corrections, Manhattanville Graham- Windam Beacon afterschool program, Weareregularfolk.com
Software Applications:
Eagle, IDX-Tend, Medical Office, Microsoft-Word Suite 2007 & 2010: Excel,Power Point, Type
41WPM
Digitalized Electronic Media Devicescompetencies:
Smart Phone, Apple Video, PC, MP3, Cable, DVR, Ipad, IPhone, Microsoft Suite, Dbase I,II, III
Internet World Wide Web Search Engine Optimization Mobile Marketing Copier
E-Mail Marketing Google Plus Micro-Publishing Lexis Nexius
SES Intellectual Properties Advocate Infotrac
AWARDS: Who’s Who Business, National Association for Female Executives, Rosa Parks Tolerance
Award