The document discusses a call recovery service that identifies customers who called but did not purchase. It finds the average business believes they convert 80% of calls to sales but actually convert only 47.5% on average. The service allows calling these customers back for a second chance at the sale. It also provides reporting on call conversion success, missed opportunities, staffing needs, and customer experience metrics. The document promotes additional services like broadcast messaging to promote specials and report cards grading customer service reps.
4. Provides you a second chance to save business revenue. Negative calls are flagged out by Callsurance; Callsaver allows agents to log in to a queue and call back clients who did not book a service/make a purchase. Provides an interface to monitor success reports of agents you have working to save calls, and missed opportunities vs. potential sales .
5. WHAT IS YOUR CLOSE PRECENTAGE ? (REVENUE) WHAT IS THE RIGHT STAFFING LEVEL ? (OPEX) CUSTOMER EXPERIENCE ? (CUSTOMER SATISFACTION)
6. Broadcast Messaging : A fast and effective way to promote specials or announcements for your business to masses of potential customers at one time. Have messages professionally recorded, then access and schedule them for broadcasting at your convenience and as often as you would like. Report Cards : Have your customer service/sales reps graded based on pre-determined criteria by our Call Analysts. Proactive Marketing and Agent Evaluations
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