During this webinar we discuss: 1. The ins and outs of common EoR challenges – from inefficient support and payroll issues to risky operating models. 2. Proven tactics to predict, recognize, and overcome EoR pitfalls, plus how to ask the right questions to potential providers. 3. The secret sauce to evaluating EoR providers based on their commitment to compliance and in-depth knowledge of country-specific laws.

1. Overcoming Common Pitfalls
When Working with
Employer of Record Providers
Presented by Dee Coakley

2. Hi! I’m Dee 👋
● 3 times COO, more than
10 years of experience
● Before Boundless,
accidentally remote
● Four years ago founded
Boundless

3. The Employer of Record
space has a problem…in fact
many problems!!

4. The 5 common pitfalls
⚠ Product focus on automation,
rather than compliance
⚠ Problematic operating models
⚠ Poor customer support
⚠ Delays and mistakes in payroll
⚠ Poorly written employment
agreements

5. ⚠ Focusing on automation, rather than compliance
● A process automation tool that
outsources compliance and technical
knowledge to third parties
● Not fully owning the employment
infrastructure in each country
● Suboptimal quality as core activities are
outsourced

6. How to overcome this pitfall:
● Ask your EoR how they define
themselves and their product
● Ask them what they mean when they
say their product is compliant
● Ask them if they own their own
infrastructure or if they are outsourcing
employment responsibilities

7. ● Offering unlimited Employer of
Record model in countries that
impose limitations (i.e FR, GE, PL)
● Outsourcing employment
responsibilities in countries where it
is not legal to do so (i.e. Spain)
● Exposing customers to significant risk
⚠ Problematic operating models

8. ● Ask how they employ workers in countries
with limitations or restrictions, such as
France, Germany, Poland, Spain, and others
● Ask for specifics about these limitations and
require supporting governmental resources
that confirm the legality of their model
● Ask about the level of risk exposure you
carry in each territory
How to overcome this pitfall:

9. ● Severe delays in first response and
closing of tickets
● No satisfactory answers to technical
questions; lack of support in
handling tricky terminations
● Varying levels of experience with
support and response quality
between different countries
⚠ Poor customer support

10. ● Ask how much access you will have
to subject matter experts
● Ask what is the track record for first
response and closing of support
queries
● Evaluate whether the answers you
are given make you feel truly safe
How to overcome this pitfall:

11. ● Errors and file issues in payroll on a
consistent basis
● No provision of payroll
documentation and lack of
transparency in case of mistakes
● Delay in rectifying previous payroll
mistakes
⚠ Delays and mistakes in payroll

12. ● Ask what payroll documentation
you can expect and seek templates
to confirm
● Ask about the EoR’s track record of
achieving 100% accurate payroll
● Ask about performance metrics for
average time to rectify issues
How to overcome this pitfall:

13. ● Unclear and incoherent text that
lacks important aspects of local
employment
● Lack of consistency between
different countries
● Insufficient IP / confidentiality /
restrictive covenant clauses
⚠ Poorly written employment agreements

14. ● Ask to see two sample employment
agreements as early as possible and
compare them
● Speak to someone on the HR Compliance
team to understand their process for
creating employment agreements
● Ask for their definition of a good
employment agreement and how update
requests are handled
How to overcome this pitfall:

15. To overcome the pitfalls with
EoR providers, learn to ask
the right questions! 💡

16. Here are a few extra
questions you can ask:

17. ● Is the Employer of Record you
are talking to the direct local
employer?
● What are the key commercial
& termination terms on their
services agreement?
● Are there any potential hidden
fees beyond quoted the price?

18. Here’s how Boundless
can help

19. ✅ Fully-owned local employment infrastructure in each country 🙌
✅ 100% ironclad compliance, 100% of the time ✌
✅ Excellence in supporting customers - avg response time < 1 hr; ag
time to resolve <1 day 💪
✅ 100% accuracy, 100% of the time, with fully transparent payroll
breakdowns 🤝
✅ Carefully selected legal advisors = quality and consistency 👌

20. Key takeaways:
● There are many potential pitfalls to look out for when working with an EoR; it’s
important to choose carefully.
● There is no one-size fits all solution - every country is different and requires deep
local knowledge and commitment to compliance.
● If working with an Employer of Record, ensure that your partner is a good fit for
your needs by asking the right questions.

21. Thanks for joining us!
E: dee@boundlesshq.com
T: @DeeCoakley
L: linkedin.com/in/deecoakley