1. Assad Raza
S/O BAQUAR RAZA
Date of Birth: Sep 11, 1977
Cell#1: 0345-2310749
Csll#2: 0313-2558214
Email: tioomber@gmail.com
OBJECTIVE
To join a good organization for advancement in my career, by working in a dynamic and challenging
environment where I can use and foster my skills
and grow, and help the organization to grow as well.
EDUCATION
Qualification Majors Year Institution
MA Political Science 2011 University of Sindh, Jamshoro
B.Com Accounting 1998 University of Sindh, Jamshoro
Intermediate Science 1996 Govt. Boys College Latifabad, Hyderabad
Matriculation Science 1994 Board of Secondary Education Karachi
PROFESSIONAL EXPERIENCE
Customer Service Representative – (Award Plus Program) PIA Contact Center (Karachi) (Jul 2008 –
Jan 2014)
· 6 years experience as a Product Compliance Coordinator in PIA Loyalty Program
· Corporate Handling and providing Customer Services and Support to National and International
Customers
· Dispatchment of New Card to Member’s Respective Address
· Updating Missing Air Miles with Evaluating and processing the redemption tickets against earned air
miles
· Interact with customers though outbound calls.
· To prepare analytical report on the basis of customer’s feedback
· Ensure Daily Work Processing
· Handling complaints
· Assist Inbound Team Regarding Loyalty Program
· Assist Members About Privileges of Loyalty Program
Customer Service Representative – Inbound/Outbound Dept. PIA Contact Center (Karachi)
(Oct 2006 – Jun 2008)
· Quality Assurance with Product Compliance, Expert Communication, Verbal
Communication, Oral Communication,
· Team Management, Team Building, Product Analysis, Critical Analysis and Evaluation
2. · Providing Customer Services and Support to National and International Customers
· Providing information regarding PIA Fares and COB Policies, E-Ticketing and Web
Ticketing Procedure
· PIA Loyalty Program (Award plus program), Special reservation and value added service.
Script writer / Research / Asst. Director - ROSHNI TV (Aug 2005 – Aug 2007)
· Writing all scripts for Talk Shows Research of program related data
· Assist to all program directors
· Wrote theme songs on Mother’s Day, Eid and others
Script writer / Research - Azaan Pvt. Productions (Jan 2003 – Aug 2005)
· Writing and proof reading of all scripts
· Research all the program related data
· Assist to all program directors
Teaching Experience - Prime Collegiate (Soldier Bazar - Karachi) (Mar 2000 – Dec
2002)
· Teaching Urdu and Mathematics to the student of class 08 and 10
· Coordinating with students
PERSONAL SKILLS
Urdu Poet (More than 1,000 lyrics)
Above 400 compositions
Singer & Musician
Script Writer
Theme Maker
Quality Assurance
PERSONAL ACHIEVEMENTS
Convert Autobiography of Abdul Sattar Edhi in poetry in year 2004
Published poetry book in year 2004
Wrote two title songs for PTV dramas in year 2005, “Ji Nahi Lagta” & “Jigar”
Sung Title Song for the Last Comedy Serial of Late Moin Akhter, “Haryalay
Bannay”
Two Solo Video Songs in year 2005
Solo Video Song in 2012, “Matti Ka Adam”
Net Links For Reference:
FB Page: https://www.facebook.com/MattiKaAdam
PERSONALITY TRAITS
