Interview with Ashok Bhugoo, Resident Manager at Constance Le Prince Maurice _ Elegance, Excellence and Extraordinary Places
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Ashok Bhugoo, Resident Manager at Le Prince
Maurice
Interview with Ashok Bhugoo, Resident Manager at Constance Le Prince Maurice
Posted on October 24, 2011 by Constance Hotels Experience
Ashok Bhugoo is our Resident Manager at Constance Le Prince Maurice, Mauritius. Recently promoted, he
gives an insight into developing your career in the luxury hotel industry.
Tell us how you got into the hotel industry?
I joined the hotel industry by mere coincidence. I’d just finished
school, when one of my cousins told me about a hotel in Mauritius
that was starting a training course.
At the time I had no idea how hotels worked. During the training,
some of us were asked to help the restaurant during breakfast service.
My job was to give the guests their plates as they came into the
breakfast buffet. It was my first encounter with guests at a hotel, and I
really enjoyed talking to them.
I was so impressed by this first experience of guest contact – I felt like I’d found my world, and this was where
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Constance Le Prince Maurice
I wanted to grow.
How has your career progressed through the years?
After working as a trainee restaurant and room service waiter for 18
months, I tried different roles including Waiter, Head Barman, and
Food and Beverage Manager.
In 2002, I joined Le Prince Maurice as Food and Beverage Manager
before being promoted to Executive Assistant Manager in 2007. Since
September 2011, I’ve been working in my new role as Resident
Manager.
Tell us about your latest job as Resident Manager at Le
Prince Maurice
My role is to assist the General Manager in the daytoday operations of the hotel. I assist all the heads of
departments and give them full support.
I help to ensure our guests needs are met, and that our quality service is maintained at all times. Personal
service is very important at Constance hotels, and each guest is treated as an individual.
What qualities does someone need to make it to management level in this industry?
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Guests on the beach
I’d say the main qualities are selfmotivation, passion for new challenges, dedication, good customer service
and leadership skills, an eye for detail, being an excellent team player, and taking a neutral stance when
resolving conflict.
How are guests’ expectations changing the way services are delivered?
Constance Le Prince Maurice has a high rate of repeat guests. Each
guest expects to be treated as a unique person, and we ensure that
their expectations are met and exceeded.
We focus on the small touches – the detail – at the right time. We
really look after each guest from the time they walk into our hotel until
they leave. This princely touch is one the main reasons guests choose
to come back here.
You must have travelled a lot with your job – where would
you most like to go in the future?
My favourite place is Monaco but I’d like to visit Singapore, Thailand, Greece and New York. I also feel great
spending time at home in Quatre Bornes with my family – they are my driving force.
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This entry was posted in Behind the Scenes and tagged ashok bhugoo, blog Constance, careers in hotel industry, constance le prince maurice, luxury hotels in mauritius,
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