Aarav Software Services Pvt. Ltd. is a trusted name for managing End-to-end Application Life Cycle & Business Critical Processes. Aarav Software Services is a national and international Information Technology (IT) and Business Process Outsourcing (BPO) organization focused on delivering smart, next-generation business solutions that help enterprises across the world to overcome their business challenges. These solutions leverage innovations in technology, knowledge of business processes, and domain expertise to provide clients a competitive advantage

1. MULTI-TIER IT SUPPORT FOR
ENTERPRISES
Enterprises across the globe are always more married about the
technical or non-technical support provided by technical product
selling company, customized development company or the solution
providers.
In the support structure, Tier 0 is
designed to assist users in finding
answers to the questions on software
functionality and solving minor
problems independently without
contacting support agents.
It includes solving basic issues,
answering general questions about
software functionality. At this IT
support level also known as help
desk, agents answer general
questions on software use and tackle
simple issues.
It includes in-depth technical support.
Level 2 is more in-depth tech support
working with the issues L1 personnel
cannot resolve.
It includes handling advanced
problems that need investigation on
the code level. L3 support includes
researching and preparing solutions
for the issues that require fixes in
code, as well as performing minor
enhancements in the supported
software.
It includes the support powered by
software/hardware vendors. It’s a
level which includes escalating a
problem to software or hardware
vendors beyond the organization.
Tier 0 Self Support
Tier 1
Tier 2
Tier 3
Tier 4
OUR OFFICES
WORLDWIDE
NEW DELHI
Shop no. A-1/28, Basement &
Ground Floor,Kirti
Nagar,WHS,New Delhi, 11015
CORPORATE OFFICE
Unit-906 9th Floor, DLH ParkSV
Rd, Rani Sati Nagar, Sunder
Nagar, Malad West, Mumbai,
Maharashtra 400064 India
USA
300 W North ST, APT
73,Waukesha, WI 53188
CALL US
022-45137710 / 022-45137713
MAIL US
sales@aaravsoftware.com
WEBSITE
www.aaravsoftware.com