Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Intro To ISO 9001:2008

485 views

Published on

Published in: Technology, Business
  • Be the first to comment

  • Be the first to like this

Intro To ISO 9001:2008

  1. 1. ISO 9001:2008 Quality Management System Angela O'Sullivan, Arwen Consulting Arwen
  2. 2. Why Adopt ISO 9001:2008? <ul><li>Benefits to internal operations: </li></ul><ul><li>Helps you to streamline and align your processes & helps to focus efforts on key processes </li></ul><ul><li>Helps to ensure that your processes are efficient and effective </li></ul><ul><li>Why having ISO is attractive to customers / prospective customers </li></ul><ul><li>Provides them with a level of assurance that your product or service meets their requirements </li></ul><ul><li>Reduces the requirement for customer audits </li></ul><ul><li>Meets their requirements for supplier approval or development in regulated sectors such as medical, food and automotive </li></ul>Arwen
  3. 3. Reasons for adopting ISO where the customer has not made the request <ul><li>Since 2008 the ISO standard places increased focus on control of outsourced services & subcontractors - possibility of increased scrutiny by existing customers </li></ul><ul><li>Move up the food chain </li></ul><ul><li>Attract new customers </li></ul><ul><li>Enter new markets </li></ul>Arwen
  4. 4. The Process of ISO registration (Step One)– Develop the Quality Management System QMS <ul><li>Assign a management representative with responsibility for quality </li></ul><ul><li>Develop a project plan (timing and milestones) </li></ul><ul><li>Obtain a copy of the ISO 9001:2008 standard </li></ul><ul><li>Identify the main processes & support processes within the organisation </li></ul><ul><li>Develop the quality policy, quality manual, quality procedures & other support documents such as work instructions & forms (this is the QMS) </li></ul><ul><li>Check that all elements of ISO are included in your QMS </li></ul><ul><li>Start using the QMS, metrics, internal audits etc. </li></ul>Arwen
  5. 5. The Process of ISO registration (Step Two)– Engage with Registrar <ul><li>Select a registrar </li></ul><ul><li>Agree dates for pre-assessment & registration audit </li></ul><ul><li>Carry out pre-assessment audit (or Gap Audit) </li></ul><ul><li>Registrar will issue a list of corrective actions which need to be carried out prior to registration audit </li></ul><ul><li>Registration Audit, after which further corrective actions will be identified </li></ul><ul><li>Once a corrective action plan is submitted & accepted by the registrar, the ISO certification will be issued. </li></ul>Arwen
  6. 6. Maintenance of ISO quality management system <ul><li>Follow the QMS – some typical activities </li></ul><ul><li>Keep proper records of activities as outlined in the procedures </li></ul><ul><li>Measure your key processes and take actions on same </li></ul><ul><li>Hold regular management meetings to review elements of the quality management system </li></ul><ul><li>Carry out internal audits according to your internal audit program </li></ul><ul><li>Maintain a corrective/preventive action program </li></ul><ul><li>Maintain control over your suppliers/subcontractors </li></ul>Arwen
  7. 7. Thank you Please contact me if you need any advice on the benefits/costs to your organisation if you are considering ISO registration [email_address] 0876895785 Arwen

×