The increasing importance of our tooling, the rely on their ability to automate and potential damage when they don’t work properly should make us think about repositioning your tooling strategy. Nowadays tools are an essential part and getting more important every day for delivering high quality productivity, but why are we still handle them as non critical parts? We can all agree that it’s seems such simple thing selecting your favourite tools, but that it’s actually a complex undertaking, by avoiding pitfalls and select your Swiss knife. Most companies are still struggling to find their best fitted tools for their organisation, processes and technology stack, caused by various legitimate reasons, but end up with no beneficial use or even not used at all. Think that we all recognize this situation? During this presentation I will take you on the journey of defining and refining your end goal, effectively learn from the things that matter and define your Enterprise Tooling strategy. We will explore some typical pitfalls and practices that help you to identify their strengths and opportunities for your organisation to leverage from. After all we want to get productive as early as possible.

1. @DevMonOps#DevOpsDays
WHY TOOLING (ONLY) ISN’T
THE ANSWER
based on true experiences

2. @DevMonOps
WHO’S THAT GUY
•DevOps consultant with great passion
for Architecture and Automation
Tooling
•15+ years working experience with
automating IT
•Father of three kids
•Full time Tooling Geek J
Ø Automation
Ø Monitoring,tasted them all
Ø Predictive Analytics
Ø Infrastructure-as-Code
Arnold
Van Wijnbergen
Principal Consultant @

3. #DevOpsDays @DevMonOps
About Devoteam
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This talk is not about tool preferences,
nor popular technology (as most of you already know),
just a rich set of experiences to share

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üSetting the scene ”Are Tools the Answer”
üThe Radical Evolutionof the Tooling market
ü Define your Tooling Strategy
üCommon Pitfalls that will ruin your Tooling Strategy
üSummary - key takeaways
Topic outline

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Setting the scene …
What is missing ?

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Setting the scene …
Are Tools their answer ?

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You have responsibility,but
you don’t have the proper
tools to support

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MISSING FEATURES

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MISSING FEATURES
Tools are implemented,
but valuable features are not available,
This will impact the Team Performance

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MISSING INTEGRATIONS

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MISSING INTEGRATIONS
Switching of context,
Inefficient re-work,
System does not act as a whole,
even when good integrations are available

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MISSING ALIGNMENT

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Foundation for productive collaboration
and clear responsibilities
MISSING ALIGNMENT

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The organisation plays
an important role in
the Toolchain strategy

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Any organization that designs a system
(defined broadly) will produce a design
whose structure is a copy of the
organization's communication structure.
Conway's law comes in
Reference
https://en.wikipedia.org/wiki/Conway%27s_law

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The Radical Evolution of the Tooling market

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These days,Tools are
mission critical,
independent of industry

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they deliver crucial automation,support and
housekeeping capabilities,
from the manufactory till software industry
Reference
Twitter@elonmusk,https://blog.coolblue.nl/pakketjesmachine

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Assembly line
dream
Toolchain
rediscovered
Release
Orchestration
Prototyping
History lessons

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Market demand changed for IT automation tooling
from Best in Suite to Best in Breed and focuses on
flexibility of the solution

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Vendors have had to reinvent themselves,
automation has become a de facto standard
MARKET DEMAND CHANGED

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Market growth from 100+ to 1000+ vendors for IT
Automation tools

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Tools play an important role
in Product Development,
for both Business owners and
Product teams

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Needs differ,but they pursue
the same goals

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Unfortunately for complex systems like IT,
goals are not always clear
and can rapidly change

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üStore enterprise Knowledge
üAct as a Proxy for the Enterprise processes
to activate and execute
üGenerate valuable Information about enterprise
assets
Business needs to fulfill

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IT needs to fulfill
üStore everything underVersion control
üRepeatable & reliable process for software delivery
üAutomate handovers and repeatable tasks
üDeliver high quality releases to production

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Support for different flavor teams
TEAM
B
TEAM
A
Pipeline
Pipeline
Code
Artifacts
TEAM
C

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Basic goal is to minimize Complexity,
make the teams life easier
and Empower them

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𝐸𝑓𝑓𝑒𝑐𝑡𝑖𝑣𝑒𝑛𝑒𝑠𝑠 =
𝐸𝑛𝑒𝑟𝑔𝑦 𝑜𝑢𝑡𝑝𝑢𝑡
𝐸𝑓𝑓𝑜𝑟𝑡 𝑖𝑛𝑝𝑢𝑡
Effectiveness is the combined result of
Freedom and Responsibility

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At the end,tools have to support both Business
and Product teams

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Define your Tooling Strategy

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integrated toolchains
The definition of

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Dev Ops
Bus
“Toolchain is a set or combination
of tools that aid in the delivery,
development, and management of
applications throughout the
software development lifecycle, as
coordinated by an organisation with
goals to increase application
quality and resiliency,that
preferably uses DevOps practices“
Reference
https://en.wikipedia.org/wiki/DevOps_toolchain

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“Toolchain is a set or combination
of tools that aid in the delivery,
development, and management of
applications throughout the
software development lifecycle, as
coordinated by an organisation with
goals to increase application
quality and resiliency,that
preferably uses DevOps practices“
Technology that
supports your
Toolchain
Use cases that
build the lifecycle
Objectives that
drives growth and
success
Important metrics
to improve
Reference
https://en.wikipedia.org/wiki/DevOps_toolchain

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TOOLCHAIN DESIGN
Start defining the lifecycle

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Points
of
attention

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You can’t please everyone

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Apply the 80/20 rule
You can’t please everyone
Reference
https://en.wikipedia.org/wiki/Pareto_principle

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Providean
open Ecosystem

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Modular approach,
easily extendable & reusable
Provide an open Ecosystem

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Make it easily consumable

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Provide(open) APIs
Make it easily consumable

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evolve by
learning and adoption

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Observe the tools that teams like
and
drive adoption by innovationof your fellow teams
evolve by learning and adoption

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Don’t forget education
& support
ü Introduce a Tooling
engineering team with correct
ownership
ü Smooth on-boarding with
supporting bootcamps
ü Self supporting FAQ,manuals
and examples
Reference
https://en.wikipedia.org/wiki/Grady_Booch

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Main goal
Happy Customers

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No tool in the world
will magically make you
DevOps
DISCLAIMER

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Functions to support the delivery

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Operations
Supporting all stakeholders
Development
SRE
Business

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Integrations matter to
optimise the feedback
loops

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Don’t waste all the
interesting data
SHARE !!
Use operational data for
further
intelligent automation
leverage machine learning capabilities
triggers
RUNBOOK
RESPOND
INTERACT
NOTIFY

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4 Common Pitfalls That Ruin your Tooling Strategy

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Technology push without adoption,
top-down approach for implementation,
Technology push from ivory tower,
no input from key users
1

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Tools which have no user community,
Tools running,but not used at all,
doesn’t match operational reality
2

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Tools which are handled as a Black box
3

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Closed Ecosystem,
old ways of thinking,
afraid of innovation
4

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üTooling strategy is an important accelerator.
üIdentify use cases,Tools are there to support the teams.
üFellow teams are important during tool selection, learn from them.
üTooling engineering team must unburden the product teams with
toolchain compliancy and maintenance work.
üTools are self-supportable and have easy approachable
documentation.
üTake benefits of the collected metrics to improve support and quality.
Summary - key takeaways

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Questions ?
Thank you.
Contact information:
Arnold van Wijnbergen
Principal Consultant
@DevMonOps
Arnold.van.wijnbergen@devoteam.com