La Redoute Quality Engineering Transformation

1
QE Transformation @ La Redoute
Quality Engineering
Transformation @ La Redoute
Antoine Craske
@ a c r a s k e _
q e u n i t . c o m
x

2
La Redoute ?

QE Transformation @ La Redoute 3
Preferred
Family & Lifestyle
Platform

4
TITRE DE LA PRESENTATION

5

6

8

10
1b€ annual sales
European Market
73% Internal Design
99% Notoriety
in France
Top 10 Visited
in France
7m unique visitor/m
96+% Sales
on Digital Channel
50%+ mobile
Most Automated
Warehouse Europe
50+ Stores & Corners
Galeries Lafayette
Shareholder at 100%
Key Figures

11
DevOps ?

La Redoute created the Distance Selling Concept, supported by first
Mainframe technologies
Key Driver
VAD
Market
Share
ASAP
France
Big Selling
Machine
International
Startups Mode

13
DevOps ?
Quarterly Release
“Fine, we have a 6
months catalog”
< 99% Availability
“Maintenance Friday to
Monday”

14
< 2000
VAD
2000
Web

15
Web apparition, as a necessary change for growth opportunities
Websites
Launch
.fr
New York
Offices
Redcats
Platform
.com(s)
Group Platform
Startup
Platform

16
TITRE DE LA PRESENTATION
Lucrative
&
Comfortable
years passed …

First Warning Signs and the need to adapt
France
1 year IT
Project to
deliver 24
hours delivery
First
Investment
in Web Testing
ESB for
emerging
Distributed
Architecture
Internation
al
Decreasing
margins,
competition, 3-
12 months
releases
Harmonisation
to same web
platform
Continuous
Integration
with migration
to Portugal IT
System

First Value of an emerging DevOps
Back-office CI
• Deploy : 3 months > 3 weeks
• Lead-Time : Yearly > Month(s)
• MTTA/R : Month to Days
System & Org Design
• Limit WIP with Kanban
• Operations control, own
24/7
• New Teams : Integration,
Test, ESB, Monitoring
Web Testing
Automation
• Deploy : 3 months > 2 weeks
• Lead-Time : 6 > 2-3 Months
• MTTA/R : Weeks to Day(s)

19
< 2000
VAD
2000
Web
2013-2017
e-commerce
La Redoute exits PPR
4 years to transform

Transformation Imperatives
E-commerce
player
60% to >90%
online
X10 faster
collection
cycle-time
2 => 20
catalogs/year
Operational
Excellence
1.5 day to 2
hours order
processing
Develop and
scale new
business
models
Home, MKP,
ideas

Transformation Imperatives
E-commerce
player
60% to >90%
online
X10 faster
collection
cycle-time
2 => 20
catalogs/year
Operational
Excellence
1.5 day to 2
hours order
processing
Develop and
scale new
business
models
Home, MKP,
ideas
Accelerate
Web Delivery
& Performance
Architecture to
be faster and
more flexible
Architecture to
be faster and
more flexible
Architecture to
be faster and
more flexible

22
< 2000
VAD
2000
Web
2013-2017
e-commerce
Web Delivery
Web Performance
Architecture

Accelerate Web Delivery & Performance
.fr .intl
m.laredoute.xy
laredoute.xy
laredoute.xy
Initial State Migration Optimisation
Mobile-1st 100% responsive
Double specs & coding Single implementation
Platform Choice

Our Web Delivery was slow down mainly on the Testing Phase
Req. Design Code QA UAT Deploy Run
2 weeks 2 weeks
2 weeks 2 weeks
2 weeks 2 weeks 3 months

Slow UAT
Manual Test
Changes accumulation
Branches
Merges
Technical Test
Big & Risky releases
Other accidental complexity
Inconsistent environment
Highly complex codebase
Indirect bugs
…

Smaller & Faster Releases
Slow UAT
Manual Test
Changes accumulation
Branches
Merges
Technical Test
Big & Risky releases
Functional Test Automation
Trunk-Based Development
Features Flags, A/B Testing
Incremental Features & Specs
Other accidental complexity
Inconsistent environment
Highly complex codebase
Indirect bugs
…

The delivery process was changed to delivery every day incremental
value
Shift-left

value
Scope until 11 am
UAT in 2 hours
Daily Deploy
Shift-left

value
Scope until 11 am
UAT in 2 hours
Daily Deploy
UX Monitoring
A/B Testing
Features Flag
Hotfix – plan B
Functional Test Automation Functional Test Automation
Shift-left

value
180 2000
2900
4500
5500
2014 2015 2016 2017 2018
Automated Test Suite
Scope until 11 am
UAT in 2 hours
Daily Deploy
UX Monitoring
A/B Testing
Features Flag
Hotfix – plan B
Functional Test Automation Functional Test Automation
Shift-left
96% successful
production deploy
on business days

Our Test Strategy relies on End-to-End Functional Testing as a priority
31
Functional Testing
• End-to-End
• Component
Integration Testing
Unit
Testing
La Redoute Test Pyramid
Manual
Books

Functional testing also in Production
TITRE DE LA PRESENTATION 32

Accelerate Web Delivery & Performance
.fr .intl
m.laredoute.xy
laredoute.xy
laredoute.xy
Initial State Migration Optimisation
Mobile-1st 100% responsive
Ideas every 3-6 months
Releases every 2-4 weeks
2 weeks QA
Double specs & coding
Ideas every week/month
Releases every day
2 hours QA
Single implementation
Ideas every 1-3 months
Releases every 1-2 week
1-2 weeks QA

34
< 2000
VAD
2000
Web
2013-2017
e-commerce
Web Delivery
Web Performance
Architecture

Performance focus, metrics, observability, for everyone including
Business

Performance – France/European scope

38
< 2000
VAD
2000
Web
2013-2017
e-commerce
Web Delivery
Web Performance
Architecture

Legacy reduction as a major stake in liberating investments and work
parallelisation
Monolith
Mainframe
Web Platform
ESB Platform
Mainframe
Customers
Events
Marketplace
Offers
PIM
OMS
TMS
WMS
Promotions Payment
CRM
DFO
ESB Platform
Web Platform
Legacy VAD New’R Transformation Platform
Internal Dev Integrated Software

Legacy reduction as a major stake in liberating investments and work
parallelisation
Mainframe
Customers
Events
Marketplace
Offers
PIM
OMS
TMS
WMS
Promotions Payment
CRM
DFO
ESB Platform
Web Platform
New’R Transformation Platform
Internal Dev Integrated Software
Web Organisational focus
o Complex back transformation
Back leveraged CI stack and
competencies
o 450+ pipelines
o Heterogeneity, Not as Code
Unstable organisational period
(3500 to 1500 FTEs)
Balanced DevOps Period

Lessons Learned
Generic, but do it : take risks for what’s right
Set ambitious objectives to leverage your
constraints
Invest in Design & Problem Solving

43
< 2000
VAD
2000
Web
2013-2017
e-commerce
2017-2019
Omnichannel
GL Ownership 51%
Stores acceleration
Organisation
Culture
Technology

44
A first step was to concentrate teams and clarify major interactions
Web
Study
Web
Dev
Back
Study
Back
Portugal
ESB France
Back Spain
Back Poland
Ops
Arch
Ops PT
DBA Web
Initial diluted organisation
Take ownership
and concentrate

45
Web
Study
Web
Dev
Back
Study
Back
Portugal
ESB France
Back Spain
Back Poland
Ops
Arch
Ops PT
DBA Web
Cross-Functional
Teams
Take ownership
and concentrate
Web
Study/UX
Web
Dev
Web
Ops
Client
Finance
Marketing
Publication
Product
Logistic
Ops
Arch
Ops
Delivery - Portugal
Initial diluted organisation To a first aligned model

46
Web
Study
Web
Dev
Back
Study
Back
Portugal
ESB France
Back Spain
Back Poland
Ops
Arch
Ops PT
DBA Web
Cross-Functional
Teams
Take ownership
and concentrate
Web
Study/UX
Web
Dev
Web
Ops
Client
Finance
Marketing
Publication
Product
Logistic
Ops
Arch
Ops
Delivery - Portugal
Initial diluted organisation To a first aligned model
Study Dev
Study Dev
Study Dev
Study Dev
Study Dev
Study Dev

47
More Agile and DevOps models emerged
Client
Finance
Marketing
Publication
Product
Logistic
Platform Team
Post-Checkout
Search & Product
Order Experience & Account
HD
N1/2
Apps
Supervision
Observability
Quality
MW
Web Platform &
Performance
DBA Infra Secu
AS400
MF
Front
Back
Platform
Stream aligned Platform Team Subsystem Enabling
SDM DevOps

48
< 2000
VAD
2000
Web
2013-2017
e-commerce
2017-2019
Omnichannel
GL Ownership 51%
Stores acceleration
Organisation
Culture
Technology

49
Move to the same floor and organisational flow
Floor 1 - Dev
Floor 0 - Ops
Floor 1 – Dev & Ops
Stream aligned
Stream aligned
Stream aligned
Stream aligned
Stream aligned
Platform
DBA
HD
AS400/MF
Supervision
Observability
Quality / Web
Infra
Office layout
Secu
Flow of Work

50
Internal Communities for sharing, best-practices in network
Tech Talks
Dev Community
Quality Hub
Observability Group
Event-driven Microservices, Kafka & K8S
Ivory Towers Architects
Dev environment
Infra libraries
Metrics guidelines

51
Investment in a common culture & rituals

52
< 2000
VAD
2000
Web
2013-2017
e-commerce
2017-2019
Omnichannel
GL Ownership 51%
Stores acceleration
Organisation
Culture
Technology

53
Gradual Adoption of Cloud-Native Platform
53
Mainframe
Customers
Events
Marketplace
Offers
PIM
OMS
TMS
WMS
Promotions Payment
CRM
DFO
ESB Platform
Web Platform
La Redoute Platform
CI/CD
On-Premise
Capacity to parallelize development
Time-Coupling & Low Scalability
Lack Self-Service / Waiting Time
Lacking UX/Back/Data Transversal

54
54
Mainframe
Customers
Events
Marketplace
Offers
PIM
OMS
TMS
WMS
Promotions Payment
CRM
DFO
ESB Platform
Web Platform
La Redoute Platform
CI/CD
On-Premise
Capacity to parallelize development
Time-Coupling & Low Scalability
Lack Self-Service / Waiting Time
Lacking UX/Back/Data Transversal
Streaming
Event-Driven
Microservices
Self-Service DevEx
Cloud : SaaS & PaaS

55
55
Mainframe
Customers
Events
Marketplace
Offers
PIM
OMS
TMS
WMS
Promotions Payment
CRM
DFO
ESB Platform
Web Platform
La Redoute Platform
CI/CD
On-Premise
CI/CD
Cloud-Native

56
56
Mainframe
Customers
Events
Marketplace
Offers
PIM
OMS
TMS
WMS
Promotions Payment
CRM
DFO
ESB Platform
Web Platform
La Redoute Platform
CI/CD
On-Premise
CI/CD
Cloud-Native
Web to Cloud
Back MS
Data MS
Replatform
Mainframe

57
57
Mainframe
Customers
Events
Marketplace
Offers
PIM
OMS
TMS
WMS
Promotions Payment
CRM
DFO
ESB Platform
Web Platform
La Redoute Platform
CI/CD
On-Premise
CI/CD
Cloud-Native
Micro-Front-End
Web to Cloud
Back MS
Data MS
Replatform
Mainframe
…
Promotions

61
From 20-40 to 40-60 deploys a day
61
• Distributed architecture
• CI/CD acceleration
• Quality Gates
• Production-ready standard
• Training & DevOps sharing
• Quality Gates enrichment
• Specs to design flow
• Self-service DevEx
• CD full autonomy

62
A DevOps ambition to reach Elite for 80% of the perimeter

63
Lessons Learned

•
64
Lessons Learned
Methods
Focus on end-to-end flow
Implement to stay & scale

•
65
Lessons Learned
Methods
Architecture
Transformation driver
Incremental changes with other areas, no silver bullet

•
66
Lessons Learned
Methods
Architecture
Management
Vision, alignment, drive
Limiting Factors, Limit WIP, Governance

•
67
Lessons Learned
Methods
Organization
Architecture
Management
Choices of investment, stability
Interactions > Organisation, Principles > Rules

•
68
Lessons Learned
Methods
Organization
Skills
Architecture
Management
Choices of investment, stability
Interactions > Organisation, Principles > Rules
Start early, get expertise
Foster continuous learning environment

69
That’s about Quality Engineering

70
Quality Engineering, the paradigm for Quality at Speed software

71
The need to act on the entire software licycle

72
Quality Engineering, at the cornerstore of the software industry

73
The Quality Engineering implementation is incremental

74
Applying Quality Engineering for the domain of Methods

75
Relevant Quality Engineering Pointeurs
qeunit.com/book
(en & fr)
qeunit.com/follow qeunit.com/slack

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Thank you
Antoine Craske
@ a c r a s k e _
q e u n i t . c o m

La Redoute Quality Engineering Transformation

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