2. ABOUT BUSINESS ANALYTICS
. • What is Business Analytics ?
Business analytics is the process of using quantitative methods to
derive meaning from data in order to make informed business
decisions.
There are three primary methods of business analysis:
Descriptive: Use historical data to identify trends and patterns.
Predictive: The use of statistics to forecast future outcomes.
Prescriptive: The application of testing and other techniques to
determine which outcome will yield the best result in a given
scenario.
• What is Benefit with Business Analytics ?
• With business analytics we can give insight based on data and
analysis result for strategic decision.
• Improved operation efficiency. Beyond financial gains, analytics can
be used to fine tune business operations.
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3. VISUAL PERSPECTIVE OF BUSINESS ANALYTICS
.
Modern business analytics can be viewed as an integration of BI/IS, statistics, and modelling and
optimization as illustrated in Figure.
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4. CRISP-DM
.
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CRISP-DM breaks the process
of data mining into six major
phases:
•Business Understanding
•Data Understanding
•Data Preparation
•Modelling
•Evaluation
•Deployment
5. 5
SQL various databases
Excel Spreadsheets
Tableau Software Simple drag and drop tools for visualizing
data from spreadsheets and other databases.
IBM Cognos Express An integrated business intelligence and
planning solution designed to meet the needs of midsize companies,
provides reporting, analysis, dashboard, scorecard, planning,
budgeting and forecasting capabilities.
SAS / SPSS / Rapid Miner Predictive modelling and data
mining, visualization, forecasting, optimization and model
management, statistical analysis, text analytics, and more using
visual workflows.
R / Python Advanced programming-based data preparation,
analytics and visualization.
TOOL & SOFTWARE USED BY BUSINESS ANALYTICS
Database queries
and analysis
Spreadsheets
Data visualization
Dashboards to report key
performance measures
Data and Statistical
methods
Data Mining basics
(predictive models)
Tools Software
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6. BIG DATA TECHNOLOGY
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Big data refer to massive amounts of business data from a wide variety of sources, much of which is
available in real time, and much of which is uncertain or unpredictable.
7. USE CASE BUSINESS ANALYTICS IN DEALERSHIP
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Use Case : Prediction customer doing service to dealer based on milage and period service
Business Understanding :
(1) Increase customer satisfaction for reminder for service.
(2) Prediction stock spare parts for support service activity
(3) Increase Dealer Revenue
Data Understanding :
(1) Customer Profile & Service History.
(2) Standard Service based on Service Booklet
(3) Telematic Data (ODB2)
Modelling and Prediction :
(1) Prediction next service for vehicle based on
Customer behaviour on use vehicle.
(2) Prediction spare part that need to be replace based on
Customer locations.