The document proposes a mobile usability study to test navigation on mobile devices and create a responsive design. It will utilize Tobii eye tracking software and hardware to record participants' eye, facial, and hand gestures as they use mobile devices. The study will be conducted in a room equipped with outlets, WiFi, a table, and chairs. Tobii conferencing will allow remote viewing of multiple screens during the study. Recording eye movements, facial expressions, and hand gestures as participants naturally hold and interact with devices will provide holistic insights to optimize the responsive design.

1. CLIENT: X
Mobile Device Testing
Contact Information
Anne Frankovich
afrankov@kent.edu
720.273.0000
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2. Executive Summary
Dear Sir or Madam,
Presently, two-thirds of the company’s web-traffic is on mobile devices, unmasking navigational
issues that customer’s are facing when trying to use the desktop site on a mobile browser. In
response to our company meeting the challenges of mobile devices while supporting the success
of our customers, a Mobile Usability Study must be put into action.
To create a responsive design, thereby recording mobile device interactions that adjust to device
type and screen resolution for iOS and Android, the proposed usability test will focus on
navigation to see what areas the customers struggle with on the present interface(s). The
following pages describe the hardware and software required for this study, as well as a
description of the lab setup.
Sincerely,
Anne Frankovich
UX Practitioner
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3. Hardware and Software Requirements
The study-in-question will utilize hardware and software components of the Tobii Suite:
• Tobii Eye-Tracking Software
• Tobii Conferencing for remote viewing (via webcam)
• Tobii Infrared, Visual Configuration Bar
_____________
Additional Hardware:
• Device(s): Android phone and tablet as well as iOS phone and tablet
• Windows compliant webcam with built-in microphone
• Go-Pro Camera with head strap
• USB connection cable to feed into the Tobii screen viewer (one of many possible screens)
on the computer
• Windows HP Computer - 15” with internet browser access
• Video Camera with built-in microphone to record the session in its entirety (Connected to Tobii
conferencing, for remote viewing and archive).
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4. Mobile Usability (Device(s)) Test Setup
The equipment necessary for this study, including the list provided in the previous section:
“Hardware and Software Requirements,” extends to being provided with a room with outlets and
ethernet/phone line, a 6 foot table and 2 chairs.
For security and confidentiality purposes, a Wifi connection is preferred versus an ethernet
connection.
• The device(s) will be held-in-hand by the test participant in order to simulate a real-life
scenario.
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5. Remote Viewing Capabilities
Tobii Software offers a conferencing component where the study may be viewed remotely, with
capability of viewing multiple screens being provided by the moderator’s initial setup.
Choice of Configuration v. Other
This configuration holds the most promise for optimal results, as viewers are not only able to
analyze the test subject’s eye configuration (recorded via the Tobii infrared bar) towards content
placement and navigation (due to content heirarchy and organization), but the viewers are able to
compare the results to facial gestures (recorded via web cam) and hand gestures (recorded via
Go-Pro camera) when utilizing a device for further behavioral analysis, with additional
capability of viewing the session in its entirety via the video camera recording, positioned in the
corner of the room.
Though other tools could have been chosen for this study, such as Screen-o-matic, Skype or
other, the components installed within Tobii software offer a more holistic solution for reviewing
the human experience with a device. Additionally, by having the test participant manipulate/hold
the device versus statically fastening the device via a support, out of the hands of the user, this
configuration invites the participant to naturally interact with the product, thereby providing us
with more detailed and realistic results to create the intended responsive design for the present
and potential future issues-at-hand.
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6. Appendix A: Proposed Lab Setup for Mobile Usability (Device(s)) Study
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