This document discusses tools and techniques for motivating agile teams, including result authorizing and team narrative tools. Result authorizing involves sharing the process, results, and next steps for a project to help team members understand what was achieved and link results to their roles and identities. Team narrative defines why the team or individuals are successful by creating a story that links results to the team's identity. True motivation also requires free will, so team members must feel able to choose whether or not to take on tasks without negative consequences before other motivation techniques will be effective.

1. MOTIVATE YOUR AGILE TEAM
USING
RESULT AUTHORISING
AND
TEAM NARRATIVE TOOLS
ANNA OBUKHOVA
AGILE COACH
MANAGING PARTNER
SCRUMTREK

2. IN AGILE SINCE 2004
AGILE COACH
SCRUM, XP, KANBAN
LARGE SCALE
PROJECT/PROGRAM
AGILE PORTFOLIO
ANNA
OBUKHOVA
WORK
MANAGER

3. IT MANAGEMENT
MBA (GLOBAL BUSINESS)
COACHING
PSYCHOLOGY
BIOLOGY
ANNA
OBUKHOVA
EDUCATION
NEUROLEADERSHIP

4. WHAT IS MOTIVATION FOR YOU?

5. MOTIVATION IS ANTICIPATION

6. WHERE MOTIVATION IS IN THE BRAIN

12. 25 MINUTES

13. 4 MINUTES

14. Task difficulty Reward size
Perceived

15. IF MOTIVATION WAS
INITIALLY LOW AND
TASK APPEARS TO
BE MORE DIFFICULT
- MOTIVATION
DROPS EVEN LOWER

16. IN STRESS AMYGDALA DOES NOT SEND INFORMATION TO PRE-FRONTAL
CORTEX - NO DEFINED ACTIONS TO YOUR COGNITIVE GOALS
ONLY LOW LEVEL MOTIVATION (FIGHT OR FLIGHT)

17. BOREDOM - IS HIGH STRESS FOR AMYGDALA

18. MOTIVATION CAN BE ONLY INTERNAL

19. REISS MOTIVATIONAL PROFILE (16 BASIC DESIRES)

20. TO BE EFFECTIVE, REWARD SHOULD BE
UNEXPECTED AND RARE
WHY?

21. OUR BRAIN IS A PERFECT PREDICTION MACHINE

22. DOPAMINE LEVELS

23. DOPAMINE LEVELS

24. DOPAMINE LEVELS

25. DOPAMINE LEVELS

27. NOT THE REWARD SIZE, BUT EQUALITY IS THE
MOST IMPORTANT

28. THE HIGHER THE BOSS WHO SETS REWARDS -
THE LESS EQUAL REWARDS ARE

30. NO THEORIES ARE RIGHT OR WRONG - MINDSET
MATCH IS WHAT MATTERS

31. MOTIVATION AND MONEY

32. 4 DAYS SHIFT, 4 DAYS BREAK, BONUS PAID ON THE FIRST DAY (IF PLAN IS DONE)
% performance to control group

37. WHAT CAN WE SEE FROM THIS EXPERIMENT?

38. THAT "THANK YOU" MESSAGE WAS MORE
VALUABLE FOR MOTIVATION THAN MONEY

39. THAT "THANK YOU" MESSAGE WAS MORE
VALUABLE FOR MOTIVATION THAN MONEY
FOR THAT GIVEN GROUP OF PEOPLE

40. MOTIVATIONAL DOMINANTA DEPENDS ON
CULTURE AND WILL BE DIFFERENT FOR
DIFFERENT ETHNOSES

41. HOW TO MOTIVATE CHINESE AND BRITISH?

42. WHAT COMMON MOTIVATION
RUSSIAN AND IRISH HAVE?

43. FOR TURKEY, GREECE, JAPAN, ITALY, SPAIN -
THEY OR ASSOCIATE THE TASK WITH THEIR
HONOUR OR SABOTAGE

44. CZECH, FINNS, HUNGARIAN - VERY PERSONAL GOAL
ORIENTED AND MOTIVATED.
IF SAY THAT WILL DO - WILL DO
MOTIVATION IS TO "REMOVE THE TASK FROM THE
HEAD" AND BE FREE FROM IT

45. FOR WHOM MONEY MOTIVATION DOES WORK?

46. SHARING THE SAME CULTURE CODES
OR KNOW THE DIFFERENCE

47. PEOPLE ARE TOO
COMPLEX TO BE
INTENTIONALLY
MOTIVATED

48. WE RELY ON INTRISTIC MOTIVATION,
FORM APPROPRIATE WORK ENVIRONMENT
AND TRY NOT TO DO TOO MANY ERRORS

49. TO KEEP MOTIVATION IN YOUR AGILE TEAM YOU
NEED 3 INGREDIENTS

51. EMOTIONAL TONE

52. CULTURE

53. RESULT AUTHORISING TOOL

54. WHAT IS RESULT AUTHORISING
!54
- This is a tool that helps to understand what was done and what achieved
- It links result to the role and identity
- Reward is not authorising, reward should be after, not instead
- It takes time
- If there is no result authorising - our brain does not understand what was done and
thinks that nothing valuable was done (and the person is just tires, this is link to
burnout, impostor syndrome and high anxiety)
- Links result with the team story and identity

55. RESULT AUTHORISING TOOL (POSITIVE RESULT)
!55
0 - describe the starting point
1 - share the process how this result was achieved
2 - describe the result
3 - what we are going to do with this result
4 - form a story: how we can tell others about this result

56. !56
RESULT AUTHORISING TOOL (NEGATIVE RESULT)
0 - describe the starting point
1 - share the process how this result was achieved
2 - describe the result (goal is not achieved)
3 - define what we plan to do (4 vectors):

57. !57
4 vector types
1. Result is not achieved and this is good
2. I'm sorry, let's try to fix it somehow
3. We did not achieve this result because of 1.2.3.4... next time we will take this into
account and try again
4. Do not plan to continue (expensive, too long, don't want, etc)
RESULT AUTHORISING TOOL (NEGATIVE RESULT)

58. RESULT AUTHORISING OF NEGATIVE RESULT
!58
It is even more important to authorise negative than positive result
We get the chance to finish the process and move to the next one
Remove unfinished work dominanta from the brain
Stop trying to achieve not possible result

59. LET'S PRACTICE RESULT AUTHORISING
SHARE THE STORY HOW YOU WORKED
ON A PROJECT
!59
A LISTENER
➤ DOES NOT INTERRUPT
➤ DOES NOT ASK QUESTIONS
➤ LISTENS AND TRIES TO FIGURE OUT:
➤ HOW A TELLER SPEAKS ABOUT
HERSELF
➤ WHAT WORKS SHE USES TO RATE
HERSELF
➤ WHAT WORDS ARE USED WHEN
SHE SPEAKS ABOUT THE RESULT
➤ DOES SHE SEE HERSELF IN THIS
RESULT
➤ WHAT DEFINES "I'M GREAT AND
THIS IS WHY"

60. !60
0 - describe the starting point
1 - share the process how this result was achieved
2 - describe the result
3 - what we are going to do with this result
4 - form a story: how we can tell others about this result
LET'S PRACTICE RESULT AUTHORISING
SHARE THE STORY HOW YOU WORKED ON A PROJECT
4 vector types (for negative result only)
1. Result is not achieved and this is good
2. I'm sorry, let's try to fix it somehow
3. We did not achieve this result because of 1.2.3.4... next time we will
take this into account and try again
4. Do not plan to continue (expensive, too long, don't want, etc)
A LISTENER
➤ DOES NOT INTERRUPT
➤ DOES NOT ASK QUESTIONS
➤ LISTENS AND TRIES TO FIGURE OUT:
➤ HOW A TELLER SPEAKS ABOUT
HERSELF
➤ WHAT WORKS SHE USES TO RATE
HERSELF
➤ WHAT WORDS ARE USED WHEN
SHE SPEAKS ABOUT THE RESULT
➤ DOES SHE SEE HERSELF IN THIS
RESULT
➤ WHAT DEFINES "I'M GREAT AND
THIS IS WHY"

61. WHAT NEW THINGS HAVE YOU LEARNED ABOUT YOURSELF?
!61

62. TEAM NARRATIVE TOOL
➤ Narrative defines "I'm great and this is why" or "we are great and this is why"
➤ If we don't fully understand is a result a success or a failure - narrative is what
defines how we think about this result
➤ Narrative is a storytelling of a person or a group - links results with group identity

63. WHAT IS YOUR TEAM NARRATIVE?
!63

64. THIS ALL DOES NOT WORK WITHOUT
HIDDEN INGREDIENT

65. WHEN A PERSON HAS A TASK HE MUST DO, HE DID
NOT SELECT IT, BUT WAS FORCED TO COMMIT
WHAT LEVEL OF MOTIVATION WILL HE HAVE?
WHAT ACTIONS WILL HE TAKE?

66. FREE WILL

67. UNTIL PEOPLE ARE ABLE TO NOT TAKE THE TASK
(WITHOUT NEGATIVE EFFECTS)
YOU WILL THROW MONEY IN THE AIR
TRYING TO MOTIVATE THEM
WITH NO EFFECT

68. THANK YOU!
ANNA OBUKHOVA
FB, LINKEDIN
ANNA.OBUKHOVA@MAIL.RU