Obukhova sm influence techniques for topconf

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Obukhova sm influence techniques for topconf

  1. 1. Influence techniques of Scrum Master: how to build the team without a power Anna Obukhova, Agile Coach Topconf Tallinn 2013
  2. 2. Who the Scrum Master is? Facilitator Coach Mentor Observer Inspirer Assistant From Alexey Krivitsky’s book 2
  3. 3. Powerless Leader = Leader 2 4
  4. 4. Why we need influence? 5
  5. 5. Safety Instruction  Influence techniques are not good or bad,   they are neutral, it only matters how and why you are using them Influence does not equal manipulation Protection from unwanted influence – consciousness: you should see techniques that may affect you 6
  6. 6. Monkey Sits on the Crocodile 7
  7. 7. Social Animal  Rank  Primativity  Vitality 8
  8. 8. Should we bother to raise the rank? 9
  9. 9. What influences vitality?  Level of energy  Level of fatigue  Ability to concentrate  How the time is perceived 10
  10. 10. 2 influence instruments  Using the principles of organism  Using information 11
  11. 11. Influence the social animal  Social confirmation  Old and new  Involvement  Consistency  Written agreements  Weak Link  Who owns the room  Gain or loss  Reaction to problems  Laugh 12
  12. 12. Social Confirmation 13
  13. 13. Old and new 14
  14. 14. Involvement 15
  15. 15. Consistency 16
  16. 16. Written agreements 17
  17. 17. Weak Link 18
  18. 18. Who owns the room 19
  19. 19. Gain or loss 20
  20. 20. Reaction to problems 21
  21. 21. Laugh 22
  22. 22. Don’t contradict yourself 23
  23. 23. Influence through information  Stages of new knowledge application  Is he ready to change 24
  24. 24. Knowledge>Ability>Skill>Habit 25
  25. 25. 5 stages of change  I’m Ok as is  Possibly  Soon  Starting  Continue 26
  26. 26. Influence is your real job 27
  27. 27. Anna.Obukhova@luxoft.com Anna.Obukhova@mail.ru LinkedIn: Anna Obukhova 28
  28. 28. More to read 29

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