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2. How to Change Hotmail Password
Step 1
Open Outlook. Tap the Outlook app icon, which
resembles a white box with a blue "O" on it.
Step 2
You should only have to reset your Outlook
password if you have never signed into Outlook
on your smart phone or tablet, or if your
account recently had the password changed.
3. Step 3
Enter your email address. You'll do so in the text
field that's in the middle of the page.
Step 4
• Tap Add account. It's below the email address
field. This will take you to the password entry
page. Skip this step if you're signing back into
Outlook after a password reset or a reinstallation
of the Outlook app.
Step 5
Tap the Forgot my password link. It's near the
bottom of the screen.
4. Step 6
Check the "I forgot my password" box. This is the top
option on the page.
Step 7
Tap Next. It's at the bottom of the screen.
Step 8
Enter the verification code. Tap the "Enter the characters
you see" text box, then type in the characters that are in
the code box above the text box. You can tap New next
to the code box to reset the code here.
Step 9
The letters and numbers in the code box are case-
sensitive.
5. • Step 10
Tap an account recovery option. Tap either Email or Texton this
page.If you haven't registered a backup phone number, you'll just
see Email here.
• If you didn't register a backup email account or phone number, tap I
don't have any of these, tap Next, enter a backup email, and follow
the on-screen instructions. This may help you get your account back.
Step 11
Enter your email address or phone number. Tap the text field below
your chosen recovery option and enter your full email address
(Email) or the last four digits of your phone number (Text) to verify
your identity.
6. Step 12
• Tap Send code. It's in the lower-right corner of the page. Doing
so will send a recovery code to your email address or phone
number.
Step 13
• Retrieve the recovery code. To do so:Email - Open the recovery
email address, select the email from "Microsoft account team",
and note the code next to the "Security code" heading.
• Text - Open your phone's Messages app, tap the text from
Microsoft (usually a six-digit phone number), and note the code
in the text message.
7. Step 14
• Enter the recovery code. Tap the "Enter the code" text field, type
in the code that you retrieved from your email address or phone
and tap Next. As long as your code is correct, this will take you to
the password reset page.
Step 15
• Enter a new password. Type your new password into the "New
password" and "Reenter password" fields, then tap Next.
Step 16
• Tap Next when prompted. This will take you back to the sign-in
page where you can sign into your account using your new
password.
