In this session, you will learn how MuleSoft customers can establish a pragmatic C4E to accelerate delivery, but then leverage platform insights to drive continuous quality into your API ecosystem and your organization Speaker: Steve Clarke Facilitator: Angel Alberici 5:42 Introduction 11:18 Part 1 – A pragmatic way of C4E delivery 1. Quick refresh on what a C4E is and its role in API delivery 2. Core capabilities to focus on in C4E Launch 3. Key outcomes you can look for at launch and beyond 33:36 Part 2 – Metrics Insight 1. Planning your delivery of a Metrics solution 2. Identifying key KPI’s to measure 3. How those KPI’s tie back to C4E and API Delivery Maturity 4. Delivering your solution 5. Monitoring, Measuring, Feedback 46:50 Part 3 – Bringing it together 57:18 Summary 59:40 Q & A 📝 Slides and recordings 🎥 : https://meetups.mulesoft.com/events/details/mulesoft-online-group-english-presents-pko-driving-value-into-your-api-delivery-through-c4e-and-platform-metrics/ 👤 Watch all meetups here: https://meetups.mulesoft.com/online-group-english/ 📝 Read all slidedecks here: https://www.slideshare.net/AngelAlberici

1. All contents © MuleSoft, LLC
24th March 2022
18:00 Europe/CET | 17:00 UK/GMT | 22:30 Delhi, India/IST
9:00 San Francisco/PST | 12:00 New York
Steve Clarke
PKO EMEA: Driving value into your API
delivery through C4E and Platform Metrics

2. All contents © MuleSoft, LLC
Partner Kick Off:
Virtual Muleys Meetup
(Online Group - English )
Moderator: Angel Alberici
March Edition, 2022
Recording
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3. All contents © MuleSoft, LLC
Virtual Muleys Meetup (Online Group - English)
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Keep in mind!
1. For Trainings and Certifications - https://training.mulesoft.com/. Mule 4 MCD
FREE Certification voucher when completing the Mule 4 Self-Serve course!
2. For Training queries:
https://help.learn.mulesoft.com/hc/en-us/requests/new
3. More Doubts?
○ We have a very good community to help you! https://help.mulesoft.com/
○ Or leverage StackOverflow (https://stackoverflow.com/) ( specially for
those working with Dataweave and Runtime)
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5. All contents © MuleSoft, LLC
Guidelines for today
1. Pop questions in the chat and anyone can try to answer!
2. Remaining questions will be asked in your behalf at the end of the
session
3. The Recording will be shared in the Meetups page and in the
VirtualMuleys Youtube Channel
4. Your feedback drives the content of these meetups, fill the
surveys at the end of the event, let us know what you think!
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Announcements & Updates

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PreReq: a current MuleSoft Certified Developer – Level 1 (Mule 4) certification.
Validates that a developer has the required knowledge and skills to:
● Expose production-ready Anypoint Platform-managed APIs from
Mule applications.
● Implement maintainable and modular Mule applications and
their Maven builds.
● Implement monitorable Mule applications.
● Implement performant and reliable Mule applications.
● Secure data at rest and in transit.
See certification details: mule.is/MCD-L2
MuleSoft’s first level 2 certification.
[NEW] Announcing MuleSoft
Certified Developer - Level 2
See all of our training and certification offerings
at training.mulesoft.com
Coming
end of
April!

8. All contents © MuleSoft, LLC
https://www.mulesoft.com/lp/reports/connectivity-benchmark
MuleSoft Benchmark 2022 Report is now available!

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What’s new
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● Accelerate with Mule - There are two new use cases
that build on our Accelerator for SAP - B2B EDI and
Real-time & bulk data lakes integration. Check them
out at the links provided. Plus, take a look at the
improvements we’ve made on our accelerators for
Retail and Healthcare!
● Webinar: Measuring Value with the Metrics Toolkit -
capturing metrics to show value and progress of
business initiatives. Understanding business goals,
then appropriate metrics, and finally capturing these
metrics to show value.
● Mule Development Standards - A set of development
standards for Mule APIs.
● CPU Utilisation Toolkit - Services Engineering asset -
CPU Utilisation Toolkit.
● Publish JSON Logger on Anypoint Exchange through
SAML SSO - How to publish the Custom Connector
JSON Logger in Anypoint Exchange through SAML SSO
authentication and how to start using it in Anypoint
Studio for Mule 4. The examples in the document use
Okta as External Identity Provider.
● C4E Metrics - C4E Metrics can be broken down into
the following areas: Asset Reuse, Asset Availability &
Satisfaction, Evangelism, Employee Onboarding and
Governance.

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● Some of the most popular and useful
self-help resources available to MuleSoft
customers
● MuleSoft Videos Youtube channel:
https://sfdc.co/cmZrjq
6 minutes on Customer facing self-help resources | Friends of
Max overview
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● Check it out:
https://help.mulesoft.com/s/article/Mul
eSoft-Recommended-Support-Process
● Best practices guidelines on how to
troubleshoot
● Clear recommendations on how to best
work with Cases
● Most Common Troubleshooting
techniques for each Product
● And more!
Do you raise Support Cases to MuleSoft Support?

12. All contents © MuleSoft, LLC
24th March 2022
18:00 Europe/CET | 17:00 UK/GMT | 22:30 Delhi, India/IST
9:00 San Francisco/PST | 12:00 New York
Steve Clarke
PKO EMEA: Driving value into your API
delivery through C4E and Platform Metrics