The document discusses branding and brand elements. It defines a brand as the difference between the actual cost of a product and its selling price, representing all valuable qualities to consumers. Key brand elements include the name, logo, graphics, shapes, and colors used to identify a company or product. A brand is created and managed through customer experiences with a company's products, operations, and marketing activities. Over time, a brand acquires its own power and influence over customer buying behavior, creating a pact between the customer and company that guarantees future sales and profits.