Ana Elena Ortega Troncoso has over 10 years of experience in business systems analysis and IT support roles. She currently works as a Business Systems Analyst for Finance Support at Flextronics, where she provides support for Flextronics' global Baan finance application and has expertise in Baan ERP modules, SQL, and HTML. Previously she held roles as a Business Systems Analyst for IT Support and as a Helpdesk Agent and IT Buyer at Flextronics, supporting various applications. She has a Computer Systems Engineering degree and an MBA.

1. ANA ELENA ORTEGA TRONCOSO Contact
Birthday
Business System Analyst Cel: 044 33 1686 0653
15/04/84Mail: eort_333@hotmail.com
Professional Experience
FLEXTRONICS
Business Systems Analyst for Finance Support 2015 – Today
 Support for Flextronics Global Finance Baan application.
Technical Knowledge
 Baan ERP Finance Modules
- Common Parameters - General Ledger
- AP / AR - Order Management
- Cash Management - Central Invoicing
- Warehousing - Business Application Integration
Business Systems Analyst for IT Support 2011 – 2015
 Support for Flextronics Global applications for direct and indirect business and materials.
Technical Knowledge
 User management applications
 Quality applications
 SQL – Basic (Analysis view)
 HTML – Basic (Analysis view)
 SAP – GUI (Graphical User Interface)
 Indirect Procurement System
 Trade Compliance System (Import and Export)
Other Activities as BSA
 Professional documentation, meeting the corporate standards for the procedures and troubleshooting steps.
 View the general background of the applications to detect where is the root cause and give the properly support to
our customers.
 Being involved in transitional projects for new applications to support and receiving and giving the properly training
to engineers.
 Focus on Customer service satisfaction
 Work under Task - Ticket - Incident scheme
 User guides and procedures documentation
 Cross training between internal teams
 Lean Manufacturing

2.  Workshops and Kaizen projects
 Professional documentation
 Enterprise Portal:
- User management for indirect and direct procurement purchasing
- Internal and external customer support and troubleshooting
 Microsoft Share Point
- User management
- Sites administration
Helpdesk Agent 2009 – 2011
 Support Flextronics Global and Local Users
Technical Knowledge
 Service Desk Support
- AD Accounts support
- VPN and mobile users support
- ERP support
- First level application support
- Windows issues
- Security configuration and issues
 Request fulfillment
- AD accounts and groups
- Baan ERP
- SAP accounts
- VPN access
- Shared file server access
IT Buyer 2007 – 2009
 Support Flextronics Global and Local Users
Technical Knowledge
 Service Desk Support
- Order placement
- Inventory Management
- Decreased costs and optimized supplier performances
- SAP Purchasing System
- Baan ERP IV and V

3. Other Experience
 Avaluos, SA de CV 2006 – 2007
- Administrative Activities
 Grupo Nacional Provincial: GNP 2006
- Analysis and issuing policies
Education
 Computer Systems Engineering 2002 – 2007
Instituto Tecnológico Superior de Zapopan
 Master in Business Administration 2010 – 2011
UNID
Personal Skills
• Excellent Customer Service focus
 Proactive
• Leadership
 Sociable
• Team Work
 Goal oriented
• Work under pressure
 Good attitude
• Perseverance
Languages
 Spanish: Native Language
 English: 90% spoken and written