situations

1. COLLABORATING / INTEGRATING
SITUATIONS WHERE APPROPIATE SITUATIONS WHERE INAPPROPIATE
Issues are complex Task or problem is simple
Synthesis of ideas is needed to come up with better
solutions
Immediate decisión is required
Commitment is needed from others, parties for
succesful implementation
Other parties are unconcerned about outcome
Time is available for problem solution Other parties do not have problem-solving skills
One party alone cannot solve the problem
Resources possessed by different parties are needed
to solve their common problems

2. ACCOMODATING
SITUATIONS WHERE APPROPIATE SITUATIONS WHERE INAPPROPIATE
You believe that you may be wrong Issue is important to you
Issue is more important to the other party You believe that you are right
You are willing to give up something in exchange for
something from the other party in the future
The other party is wrong or unethical
You are dealing from a position of weakness
Preserving relationship is important

3. COMPETITIVE
SITUATIONS WHERE APPROPIATE SITUATIONS WHERE INAPPROPIATE
Issue is trivial Issue is complex
Speedy decisión is needed Issue is not important to you
Unpopular course of action is implemented Both parties are equally powerful
Necessary to overcome assertive subordinates Decision does not have to be made quickly
Unfavorable decisión by the other party may be costly
to you
Subordinates posses high degree of competence
Subordinates lack expertise to make technical
decisions
Issue is important to you

4. AVOIDING
SITUATIONS WHERE APPROPIATE SITUATIONS WHERE INAPPROPIATE
Issue is trivial Issue is important to you
Potential dysfunctional effect of confronting the other
party outweighs benefits of resolution
It is your responsiblity to make decisión
Cooling off period is needed Parties are unwilling to defer, issue must be resolved
Prompt attention is needed

5. COMPROMISING
SITUATIONS WHERE APPROPIATE SITUATIONS WHERE INAPPROPIATE
Goals of parties are mutually exclusive One party is more powerful
Parties are equally powerful Problem is complex enough needing problem-solving
approach
Concensus cannot be reached Parties are unwilling to defer, issue must be resolved
Collaborating or competitive style are not succesful
Temporary solution to a complex problem is needed