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Software Houses - Conflict Resolution in Teams


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For continuous improvement of startups personnel on work-related and associated topics, brings on-board, a series of in-house workshops on soft skills. These presentations are part of in-house seminars series being conducted in a few technology startups that have grown in an accelerated fashion.

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Software Houses - Conflict Resolution in Teams

  1. 1. professional development – seminar series<br />Conflict Resolution<br /> enabled your vision yet?<br /><br /> for high-tech startups<br />
  2. 2. 1<br />What is Conflict?<br /> “process in which one party perceives that its interests are being opposed or negatively affected by another party" (Wall & Callister, 1995)<br />
  3. 3. 2<br />Levels of Conflict<br />Intra-personal<br />Inter-personal<br />Intra-group<br />Inter-group<br />
  4. 4. 3<br />Are conflicts bad?<br />
  5. 5. 4<br />Sources of Conflict (ranked)<br />Schedules<br />Priorities<br />Resources<br />Technical opinions<br />Administrative procedures<br />Cost<br />Personality<br />
  6. 6. Styles of Conflict Resolution <br />5<br />Competition (dominating/forcing)<br />Collaboration (problem solving)<br />Avoidance (withdrawal/inaction)<br />Accommodation (obliging/yielding)<br />Compromise (give and take)<br />
  7. 7. Impact of culture on Conflict behaviour<br />6<br />Conflict behaviour is, to some degree, influenced by cultural roots<br />American culture is based on low uncertainty avoidance and high concern for achievements<br />Preference for being direct and competitive<br />Japan and Scandinavian countries rate high on uncertainty avoidance and collectivism<br />Prefer avoidance or accommodation <br />
  8. 8. Style vs. Situation<br />7<br />Competition (forcing/dominating)<br />Win-lose approach<br />Situation where appropriate<br />Issue is important to you<br />Speedy decision is needed<br />Unpopular course of action is implemented<br />Situations where inappropriate<br />Issue is complex with both parties equally powerful<br />Decision can take time<br />Subordinates have high competence<br />
  9. 9. Style vs. Situation<br />8<br />Collaborating (problem solving)<br />Win-Win approach<br />Situation where appropriate<br />Issue are complex<br />Time is available for problem solving<br />Commitment and resources from all parties are needed to solve the problem<br />Situations where inappropriate<br />Problem is simple<br />Immediate decision is needed<br />Other parties are unconcerned about outcome or do not have problem solving skills<br />
  10. 10. Style vs. Situation<br />9<br />Avoidance (withdrawal/inaction)<br />Physical separation or suppression<br />Situation where appropriate<br />Issue is trivial<br />Dysfunctional effect of confronting other party outweigh the benefits<br />Cooling off period is needed<br />Situations where inappropriate<br />Issue is important to you<br />You are responsible for making a decision<br />Prompt attention and resolution is needed<br />
  11. 11. Style vs. Situation<br />10<br />Accommodation (obliging/yielding)<br />Self-sacrifice to preserve relationship<br />Situation where appropriate<br />You believe you may be wrong (position of weakness)<br />Issue is more important to other party<br />Possibility of future exchange for your benefit<br />Situations where inappropriate<br />You believe you are right<br />The other party is wrong/unethical<br />Issue is important to you<br />
  12. 12. Style vs. Situation<br />11<br />Compromise (give and take)<br />No clear winner or loser<br />Situation where appropriate<br />Goals are mutually exclusive<br />Other resolution styles have not worked<br />Both parties are equally powerful<br />Situations where inappropriate<br />One party is more powerful<br />Problem is complex enough to need a problem-solving approach<br />
  13. 13. Examples of conflict resolution<br />12<br />
  14. 14. Special thanks to Haseeb for this presentation. <br />Questions?<br />info at<br />
  15. 15.– A Startup for high-tech startups<br />Mobile platforms<br />Enterprise Platforms<br />Web 2.0 & RIA Platforms<br />Social Platforms<br />