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C sat
1. Customer Satisfaction Survey [ C-SAT ]
Personal Details
Name:
______________________________________________
Email id : _______________________________________________
Address: _______________________________________________
Occupation : Business Men/ Professional / Housewife
Age Group : 20-30 31-40 41 – 50 50 & above
1) Overall, how do you rate the brand positioning of Brand Dishtv?
Scale of 1 to 10 _________________
2) What is complaint Frequency?
a) Once in 15 days b) once in a month C) Quarterly d) Twice Quarterly
3) What is the Average Turn around time of complaint resolution?
a) 0-12 hours b) 13-24 hours c) 24-36 hours d) 36 hours & above
4) Which kind of complaint frequency you face often?
a) No signal Found b) Conditional c) No Access d) Call Customer Care
5) How many times do you encounter a repeated complaint ?
2. a) No signal Found b) Conditional c) No Access d) Call Customer Care
6) Are you satisfied with the Audio-video Quality?
a) Yes
b) No
7) Please Rate your Satisfaction level?
a) Very good b) good c) Medium d) Poor e) very Poor
8) Are You Satisfied with the availability of Recharge Vouchers?
a) Yes
b) No
9) Which Recharge Plan do you prefer?
a) Postpaid
b) Prepaid
10) Do You Feel entertained being Dish TV customer ?
Scale of 1 to 10 _________________
11) How do You rate the Package of Dish TV ?
Scale of 1 to 10 _________________
12) How do you rate the call centre services?
Scale of 1 to 10 _________________
13) How much time does it take for a call to get mature?
a)1-3 calls b) 4 -7 calls c) 8 – 10 calls d) 11calls & above
14) How do you Rate the quality of movie shown on MOD ?
Scale of 1 to 10 _________________
3. 15) How do you rate gaming offered?
Scale of 1 to 10 _________________
16) How do You Rate topper TV?
Scale of 1 to 10 _________________
17) How likely are you to recommend our product/service to others?
Scale of 1 to 10 _________________
18) ****Do you have Suggestions for the improvements?
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
** One Lucky winner will win a free DISH TV
** Two Lucky Winner Will get Topup/ IT2 Cards worth Rs 1040/-
![Customer Satisfaction Survey [ C-SAT ]
Personal Details
Name:
______________________________________________
Email id : _______________________________________________
Address: _______________________________________________
Occupation : Business Men/ Professional / Housewife
Age Group : 20-30 31-40 41 – 50 50 & above
1) Overall, how do you rate the brand positioning of Brand Dishtv?
Scale of 1 to 10 _________________
2) What is complaint Frequency?
a) Once in 15 days b) once in a month C) Quarterly d) Twice Quarterly
3) What is the Average Turn around time of complaint resolution?
a) 0-12 hours b) 13-24 hours c) 24-36 hours d) 36 hours & above
4) Which kind of complaint frequency you face often?
a) No signal Found b) Conditional c) No Access d) Call Customer Care
5) How many times do you encounter a repeated complaint ?](https://image.slidesharecdn.com/c-sat-140215011532-phpapp01/85/C-sat-1-320.jpg)
