My Resume

1. PAGE 1
AMER A. ABDALLAH
Mobile + 965 55150125, +965 90073564 e-mail: aamer.abdallah@gmail.com
Nationality: Canadian Languages: English & Arabic
Dear Sir/Madam,
I have more than 20 Years’ experience in Information Technology and related Services & Solutions
and Management. I have Bachelor Degree in Computer Engineering and:
Extensive experience in:
 IT Operations
 IT Service Management
 Managed Services / IT Outsourcing
 Project Management & Project Management Office
 Business Development
 Contact Center/ Service Desk/Help Desk /CRM
 Processes and Procedures
 Contract Management/ Service Level Management
 Best Practices
 Business Continuity Management
 Building Strategic long term Relationship with Customers
Main Certifications:
 ITIL Expert V3
 ITIL V2 Certified IT Service Manager
 PMP (Project Management Professional)
Member of:
 PMI (Membership# 3304334)
 BCS British Computer Society (Membership# 10062981)
Skills of:
 Leadership Skills
 Communications Skills
 Negotiation Skills
 Presentations Skills
Major Projects in:
 Banking/Finance
 Telecommunications
 Education
 Hospitality
Kindly refer to my resume for more details and do not hesitate to contact me for further clarifications.
Kindest Regards,
Amer Abdallah

2. AMER A. ABDALL AH
PAGE 2
PRO FESSIO NAL EXPERIENCE
Director of Operations 6/2012 – 5/2015
ENHANCED ENGINEERING & MULTI-TECHNOLOGIES CO., KUWAIT
 Managing the IT Operations Department using best industry practices. The Department has four Units: -
- Managed Services: using ITIL Guidance.
- PMO : using PMI Methodology
- Professional Service : up to date technology
- Contact Center/Service Desk : using ITIL Guidance
 The main objective is to provide quality services and successfulprojects delivery and secure services
sales targets.
Business Account Director 2/2010 – 5/2012
SUBEXLIMITED,UAE-DUBAI
 Account Director for major Telecom players in the region covering Kuwait, Saudi Arabia, Bahrain,
Jordan, Yemen, Morocco, and others to sell, market, and manage OSS/BSS portfolio.
 The main objective is to secure sales targets and help in achieving the region targets.
Director of Managed Services 9/2006 – 11/2009
AXIS SOLUTIONS CO., KUWAIT
 Managing the department which consists of two Units:
- Managed Services: using ITIL Guidance in Operations and PMI in projects
- Financial Solutions: Agent for Diebold ATM, Secured Papers (Cheques),POS,etc.
 The main objective is to provide best practice services to customers and keep customers for life.
ITIL Consultant 6/2001 – 8/2006
INTERNATIONAL TURNKEY SYSTEMS (ITS), KUWAIT
 Providing professional assessment for IT services, Developing and implementing “Best Practice” IT
Processes based on ITIL guidance and Auditing to ensure that the in-place processes and procedures are
adhered to.
 Resident at Kuwait Finance House (3 years Contract) as IT Consultant to design, implement and audit
Best Practices processes and procedures for IT Managed Service Contract including structuring Service
Desk based on ITIL framework and creating SLAs with all different departments in the bank.
IT Technical Team Leader 5/1997– 4/2001
GLOBAL ELECTRONICS SOLUTIONS, CANADA
Customer Service Engineer 10/1991 – 1/1997
COMPUTHINK COMPUTER CO., KUWAIT

3. AMER A. ABDALL AH
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EDUCATIO N & Q UALIFICATIO NS
Bachelor in Computer Engineering 1990, KUWAIT UNIVERSITY,KUWAIT
 PMP – PMI
 Certified ITIL Expert (V3) – EXIN.
 ITIL Certified Manager in IT Service Management (V2)– ISEB.
 ITIL Foundation Certificate – EXIN.
 Novell Master CNE.
 MCSE (Microsoft Certified Systems Engineer).
 CCNA (Certified Cisco Networks Associate).
TRAINING ATTENDED
 ITIL v2-v3 Bridge SMME/EXIN 2010.
 Executive Leadership Grid Roundtables Grid International 2007.
 Talent Management & Leadership Skills. ITS 2005.
 ITIL Service Delivery Parity, UK 2003.
 ITIL Service Support. Parity, UK 2003.
 Service Level Agreements Institute of International Research 2003
 Project Management Principles & Techniques Boston University, USA 2002
 Negotiations Skills ITS 2002.
 Communication Skills: ITS 2002.

4. AMER A. ABDALL AH
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SO M E PRO FESSIO NAL ACH EIVEM ENTS
EEMC Projects from 6/2012 to Present:
 Closed/Manage 3 Years Managed Services Contract with KNET for all PAX& Hypercom POS in
Kuwait (more than 25,000).
 Maintaining a pool of Maintenance Contracts/Managed Services of more than 10 Million US$
 Project Director for the Wireless Project with Ministry of Health to install Servers,Routers, Switches,
Connectivity, Access Points and related items for all Hospitals and Clinics in Kuwait.
 SUBEX Projects from 2/2010 to 5/2012:
 Closed Managed Services Contract with STC (Saudi Telecom Co.) for Fraud Management and
Revenue Assurance including Licenses.
 Closed Managed Services Contract with VIVA (Kuwait) for Fraud Management and Revenue
Assurance including Licenses.
 Closed Fraud Management and Revenue Assurance including Licenses (Full implementation) and
Managed Services Contract with Inwi Telecom (Morocco).
 Retaining Umniah Jordan Contract for Fraud Management and Revenue Assurance Managed
Services.
AXIS Projects from 9/2006 to 11/2009:
 Project Manager for Online Booking Engine (website) for Kuwait Airways.
 Closed partnership with Diebold as sole Agent in Kuwait.
 Closed partnership with De La Rue.
 Closed/Lead Leasing and Managed Services contract with KNET for providing and maintaining
Diebold 200 ATM machines for 5 years.
 Closed 3 years Contract with KNET for providing secured cheques to all Banks in Kuwait (Personal
and Corporate) partnering with DeLaRue.
ITS Projects from 6/2001 to 8/006:
Project Manager and ITIL Implementer for the Managed Services Projects in Kuwait Finance House
KFH, KFH-Bahrain and ZAIN-Bahrain. This includes structuring a Service Desk and deploying skilled
engineers for Desktop, Networks & Communications, Systems and Applications.