The document provides tips for doctors to improve communication with patients, including using empathy, open-ended questions, and a patient-centered approach when meeting patients. It recommends gathering information through physical examination and assessment before explaining the diagnosis and treatment plan. Doctors should summarize the discussion by addressing the patient's expectations and concerns to ensure they understand the next steps in their care.

1. COMMUNICATIONSKILLS
(HOWTOIMPROVEDOCTOR
PATIENTRELATIONSHIP)
DR AMBER MUSHTAQ

18. Models

19. SOME PNEMONICS
TO REMEMBER

22. OSCE STATION PATEINTS CAME WITH FASTING SUGAR
REPRT SHOW HIGH BLOOD SUGARS HOW DO YOU COMMUNICATE
THIS PATIENT
POOR FAIR GOOD VERY GOOD
A. MEET AND GREET
(Introduce yourself, body language,
empathy, eye contact, ask patients ideas
and concern, open ended, Patient centered
approach)
B. GATHER INFROMATION (with all
differentials of symptoms in mind)
C. ASK FOR PHYSICAL EXAMINATION
D.ASSESSMENT/PLAN
(Explain diagnosis, discuss management
plan, patient centered, ask for
investigation).
E. SUMMARIZE (proper closure,
patients expectations ,safety netting)