1. Amanda M. Gutierrez
333 Liberty Hill Rd., Boaz, AL,35956
(786) 422-3945
kaehide@outlook.com
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CUSTOMER SERVICE
➢ Over 5 years’ experience
➢ Ability to represent any company in a diplomatic and tactful professional manner
➢ Excellent skills in multitasking and prioritizing
➢ Ability to interact with the diverse levels of an organization
➢ Work effectively both as a team member and independently
➢ Accustomed to fast pace flexible work environment
➢ Conscientious and dependable with strong people skills.
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QUALIFICATION HIGHLIGHTS
▪ Fluent in Spanish ▪ Experience in Customer Service
▪ Proficient in computer & applications
▪ Productivity/Efficiency Improvement
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PROFESSIONAL EXPERIENCE
TerrAvila Consulting, LLC, Miami, FL 2013-2015
Administrative Assistant
➢ Provided administrative support for the management team, project managers, marketing and sales
department, and human resources department.
➢ Updating Project Plans
➢ Answered customer inquiries in person, by telephone and via email
➢ Organized Director's calendars, travel arrangements, meetings, and events
➢ Used MS Access database software to keep records of clients, invoices, payments and cancellations.
➢ Trained new hires.
Starbucks, Miami, FL 2012-2013
Barista
➢ Dealt with client problems and complaints keeping cordial and helpful
➢ Operated the cash register and handled return or exchange requests
➢ Provided excellent customer service
South Motors Mazda, Miami, FL 2011-2012
Sales Cashier
➢ Dealt with client problems and complaints keeping cordial and helpful
➢ Trained the client service department on customer service and phone skills
➢ Assisted customers by phone
➢ Supported IT employees within the company
➢ Explained clients the terms of warranties
➢ Operated the cash register and handled return or exchange requests
➢ Described the financing options and handled the paperwork required for making a sale
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EDUCATION
Miami Dade College Kendall Campus Associates in Arts, English Literature, 2015