Amanda Francis is a hardworking individual with 6 years of experience in hotel services and food and beverage. She has 18 months experience as a travel agent. Her most recent role has been as a front of house team member at Wagamama restaurant since 2013. She is skilled in customer service, team leadership, and achieving sales targets. Her qualifications include NVQ levels 2 and 3 in food and drink service, team leading and first line management.

1. Home +44 (0) 2392693986, Mobile +44 (0) 7528 957805
59 Normandy Road, Portsmouth, PO29PH
amandajane1985@icloud.com
I am a hard workingindividual withgoodprofessionalknowledge, excellentcommunicationskillswhichIuse dailyin
and outof my department.Inmyspare capacityI am continuallyhelpingotherslessexperiencedthanmyself.Iwork
extremelyhardandalwayseagerto achieve the desiredresults.Fullycapable andcomposedIdonotcrumble under
pressure. Anexperiencedteammotivatorandleaderwithexcellentinterpersonal andanalytical skills,thriveson
newchallenges andwouldbe anassettoany team.
● 6 yearsexperience inhotel services,tasksincludingsilverservice,functionplanning,maintaininghighlevels
of foodhygiene standards.
● MaintainedshipsDefectLogs.
● Keymemberof the firstaidteamonboard.
● Provided hospitalitytrainingandgave firstaidbriefstothe shipscompany.
● Frequentlytrainedinmaritime fire fighting,damage control,seasafetyandseasurvival.
● 6 Monthsexperienceworkingina5 star HiltonHotel inthe foodand beverage department.
● 18 Months experience asaTravel Agent.
WAGAMAMA– Front Of House Team Member Sep
2013 - current
 Making sure all customershave anexcellentexperience.
 Readingthe customerswantsandneeds.
 Beingflexibleandreliable forthe needsof the business.
 Takingcharge of the teammembersandmakingsure all tasksare carriedoutto the requiredstandard.
 Team work,thisisa veryfast pacedrestaurantso beingfastandstill beingable tobe effective andlookafter
your guestsare veryimportant.
 Dealingwithanycash payments,servingtables,runningfood,workingbehindthe bar.
 Communicatingwiththe wholeteamincludingBOH.
 UpsellingandSampling.
TRAVEL AGENT– OCEAN FLORIDA
TRAVEL AGENT– AFFINIONINTERNATIONAL TRAVEL 2012 –Sep 2013
● Takinga high volume of callsona dailybasisfromcustomerslookingtobooktheirholiday.
● Making the customersexperience memorable andtellingthemeverythingtheyneedtoknow abouttheir
holidaydestinationensuringtheywillreturntobooktheirnextone withyou.
● Regulartrainingfrom external agencies.
● Accountable forupdatingthe teamandthe salesinthe absence of the Team Leader.
● RepresentingAffinionTravel onEducational visits.
● Administrationtaskssuchasamendinginvoices,usingMicrosoftOffice andsendingoutthe relevant
correspondence tothe customers.
● Achievingsalestargetsona monthlybasis.
● Usingsystemssuchas Galileo,ViewdataandSiebal.
FOOD AND BEVERAGE ASSISTANT – HILTON HOTEL 2011-2012
Amanda Francis
PROFILE
KEY SKILLS AND EXPERIENCE
CAREER

2. ● Responsible forgreetingcustomersandtakingtheirfoodanddrinkorders.
● Liaisingwiththe chefsaboutanyspecial requirementsforthe customersorlarge parties.
● Settinguproomsreadyfor functions.
● Clearingdownaftereveryfunction.
● Regularfoodhygiene trainingandhealthandsafetyinthe workplace training.
STEWARD – ROYAL NAVY 2005 – 2011
HMS RALEIGH - 2005
● Trainedat HMS RaleighachievinganNVQlevel 2inFoodand DrinkService in2005.
HMS ST ALBANS - 2006
● AftersuccessfullycompletingmyNaval andTrade trainingI wentonto joinHMS ST ALBANS
Andwenton a 6 monthdeploymenttothe Gulf.Duringmytime on the shipI wasthe Captain’s
Stewardandalso lookedafteranyVIPsthatcame to visitthe ship.
● Completedayearandall mytraininginorderto get promotedtoStewardFirstClass.
HMS DUMBARTON CASTLE – 2007-2008
● Havingcompletedall the relevanttrainingIwasacceptedtojoina small shipwhere more experienced
personnel canserve.
● The shipwas basedinthe FalklandIslandsandIwas one of twostewardssowe carriedout a lot of duties
whichincludedfirstaid,fire fighting,shipsprotectionandalsoworkedinthe galley helpingthe chefs
prepare formeals.
● Was involvedinthe decommissioningceremonyof the shipandsetupCaptainsdinnerpartiesfor various
VIP’sincludingveteransthatfoughtinthe Falklandswarandthe FirstSeaLord.
LeadingRates LeadershipCourse (RNLA102) – HMS Collingwood-2009
● Successfullycompleted;CMILevel 3 – FirstLine ManagementCMI Level 3(QCF) and CMI Level 2 – Diploma
inTeam Leading.
HMS WESTMINSTER – 2009 – 2011
● HavingservedondifferentshipsanddevelopingmyskillsIgotpromotedtoLeadingHand.
● Leadinghandof the messdeckensuringall 26 girlswere doingtheirdutyinkeepingthe messin a good
conditionandalsocarryingout securityrounds.
● Havingregularmeetingswiththe Executive departmentandfeedingbackanynewstothe mess deck.
● EqualityandDiversityadvisor.
● Dealingwithaccounts(Sage).
● Departmental TrainingCo-ordinator
● TaskedwithdraftingMemorandaregardingall aspectsof training,developmentandmanagementwithinthe
department.
● In charge of the day-to-dayrunningof the office,planningworkrotas,dutiesandsupervising meal times.
● Writingupappraisal reportsfor myteamand oftengivingfeedbackontheirperformances.
● NVQLevel 2 – Food andDrink Service.
● CMI Level 3 – FirstLine ManagementCMI Level 3 (QCF).
● CMI Level 2 – DiplomainTeamLeading.
● NVQLevel 2 – Workingwithothersand improvingownlearning.
● Level 3 AwardinSupervisingFoodSafetyinCatering.
● Experiencedinthe use of MicrosoftWord,PowerPointandExcel.
● FoundationCertificate inHealthandSafetyinthe Workplace.
● PENILEE SECONDARY SCHOOL – GLASGOW 1998 - 2002
GCSE: English,Maths,Science,Home Economics,Art,French,Geography.
QUALIFICATIONS& TRAINING
EDUCATION
PERSONAL

3. ● ComputerLiterate onall MicrosoftOffice Tools
● PhysicallyFit.
● Personal DevelopmentRecord(Portfolio) available onrequest.
● Willingtotravel /workunsociable hours.
● Watchingsportingeventsandtravel.
● Theatre.
● Reading,Musicand Films.
LEISURE PURSUITS