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Alyona Kusenko
Mobile: +971506745774
E-mail: lulualyona@outlook.com
PersonalInformation:
Nationality: Russian
Address: UAE. Dubai
Marital Status: Single
Summary:
- Customer oriented professional with more than 10 years’ experience in retail and
wholesale with strong leadership skills and deep knowledge of the goods such as fashion.
- Result orientated pro-active leader, nor afraid of difficulties, easily meet the challenges
and like to reach a goal
- Achieving maximum results, keeping a composure in stressful situations, feeling the
people to empathize, in love with the competitions, finding a creative solution when it is
necessary.
- Delivering excellent customer service through: Identifying customer needs, offering
advice and demonstrating suitable products; building relationships with key customers and

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ensuring store standards are maintained in order to achieve sales targets and cultivate
customer loyalty
Experience:
Always Property-Real Estate (2014-Present)
Dubai-U.A.E
Job Title: Property Consultant
Light & Bright Electrical CO L.L.C. (2007 - 2014)
Dubai-U.A.E
Job Title: Sales Executive(2007-20011) , Sales Manager (20011-2014)
Shoes Shop “FABIANI” (2004-2007)
Dubai-U.A.E
Job Title: Sales Executive
Key Responsibilities:

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- Provides an excellent customer service
- Identify customer needs through asking questions; confidently recommend and demonstrate
appropriate products; recommend link products at every sale opportunity; close the sale
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills
against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales
policy, escalating to management if necessary.
- Demonstrate and maintain product knowledge, fashion trends, in store promotions at all times.
- Maintain personal grooming standards as advised by the Store Manager.
- Maintain clean and organized display, fitting rooms and stock areas.
- Check stock levels daily and inform of depleting stocks to the store manager in order to
replenish and maintain optimum stock levels.
- Comply with all company policies and procedures including refund and exchange policy,
security, health and safety policies etc.
- Recruit customers for the database, accurately entering their details on the POS system.
- Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Fashion Clothing Accessories Store “ZARA” (2002-2004)
Turkmenistan-Ashgabat
Job Title: Sales Consultant
Key Responsibilities:
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent
customer service at all times.
- Maintains inventory by checking merchandise to determine inventory levels; anticipating
customer demand.
- Promotes sales by demonstrating merchandise and products to customers.

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- Trains store staff by reviewing and revising orientation to products and sales training materials;
delivering training sessions; reviewing staff job results and learning needs with retail store
manager; developing and implementing new product training.
-Purchases inventory by researching emerging products; anticipating buyer interest; negotiating
volume price breaks; placing and expediting orders; verifying receipt.
- Maintains quality service by establishing and enforcing organization standards.
- Providing trainings to the staff, improving product knowledge
- Contributes to team effort by accomplishing related results as needed.
Cosmetics and Perfumes Gallery “VERSAL” (2000-2002)
Turkmenistan-Ashgabat
Job Title: Sales Consultant
Certifications:
UAE Driving License
RTA April 2004
Languages:
English (Professional working proficiency. Speaking / Writing)
Russian (Native )
Education:
Secondary school (Turkmenistan-Ashgabat)
Further information is available upon request