C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 By Certs Warrior.pptx

C_C4H510_21 SAP Certified
Application Associate - SAP
Service Cloud 2111

C_C4H510_21 SAP Exam Title:
C_C4H510_21 SAP CERTIFIED APPLICATION
ASSOCIATE - SAP SERVICE CLOUD 2111
BEST QUALITY C_C4H510_21 EXAM
QUESTIONS WITH ANSWERS
https://www.certswarrior.com/exam/C_C4H510_21/

C_C4H510_21 CCNA Exam Features
 EXAM CODE: C_C4H510_21
 VENDOR NAME: SAP
 QUESTIONS: 80 & DURATION: 180
 LAST UPDATED: OCT 19 2022
 PRICE: $49.00
 LANGUAGES: ENGLISH
 FORMAT: MULTIPLE CHOICE
 PASSING SCORE: 65%

 The “SAP Certified Application Associate – SAP Service Cloud 2111”
certification exam verifies that the candidate possesses fundamental
knowledge and proven skills in SAP Service Cloud project implementation.
This certificate proves that the candidate has the core understanding
required of an application consultant and is able to apply the associated
prerequisite skills practically under the supervision of an expert consultant
in a project environment. The certificate issued for passing this exam will be
valid for 5 years.
C_C4H510_21 SAP Exam Description

C_C4H510_21 SAP Exam Notes
1. To ensure success, SAP recommends combining education courses and
hands-on experience to prepare for your certification exam as questions will
test your ability to apply the knowledge you have gained in training.
2. You are not allowed to use any reference materials during the certification
test (no access to online documentation or to any SAP system).

C_C4H510_21 SAP Exam Topic Areas
 Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute
a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.
1. Service Objects > 12%
2. Service Elements and Notification 8% - 12%
3. Personalization and Extensibility 8% - 12%
4. Reporting 8% - 12%
5. Basic Setup Settings 8% - 12%
6. Data Management 8% - 12%
7. Service Business Process 8% - 12%
8. Communication Channel and Knowledge Base 8% - 12%
9. Maintenance Plan < 8%
10. User Management < 8%
11. Contracts and Ticket Hierarchy < 8%

Service Objects
1:

1. Service Objects > 12%
Explain Registered Products & their usage in Service Tickets. Explain
Installed Base & its usage in Service Tickets. Explain Warranty
Management & its usage in Service Tickets.
o C4H510 (SAP CLOUD FOR CUSTOMER 2205)

Service Elements
and Notification
2:

2. Service Elements and Notification 8% - 12%
Setup Service Levels, Categories and define Work Distribution rules
for Service Process. Set up a notification process and configure
conditions and actions for workflows.

3:
Personalization and
Extensibility

3. Personalization and Extensibility 8% - 12%
Identify how to use personalization and extensibility, including
mashups and custom business objects.

4:
Reporting

4. Reporting 8% - 12%
Leverage MS Excel with SAP Cloud for Customer reports, and identify
different components of custom reports and interactive dashboards.

Basic Setup Settings
5:

5. Basic Setup Settings 8% - 12%
Identify standard implementation methodologies used by SAP for SAP Cloud for Customer
implementations. Identify fine-tuning timeline and dependencies in the context of the overall
project plan, and the ways to tailor the solution by checking and adjusting the predefined settings
to meet the customer’s business requirements.

6:
Data
Management

6. Data Management 8% - 12%
Use data migration templates, troubleshoot data migration issues and understand mass data
maintenance. Describe the SAP pre-packaged integration scenarios and optimal project
management practices related to system integration.

7:
Service
Business
Process

7. Service Business Process 8% - 12%
Identify the different Service Processes and their capabilities. Explain Time Recording and
Fulfillment in Service Tickets.

Communication
Channel and
Knowledge Base
8:

8. Communication Channel and Knowledge Base 8% - 12%
Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

Maintenance
Plan
9:

9. Maintenance Plan < 8%
Explain Maintenance Plan & its usage in Service Tickets.

User
Management
10:

10. User Management < 8%
Perform tasks associated with the maintenance of employees, business roles and users, as well
as set up data restrictions.

Contracts and
Ticket
Hierarchy
11:

11. Contracts and Ticket Hierarchy < 8%
Explain Contracts & Case Management in Service Tickets.

General Information
A. Exam Preparation
B. Safeguarding the Value of Certification

A. Exam Preparation
All SAP consultant certifications are available as Cloud Certifications in the Certification Hub and can be booked with product code
CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever
and whenever it suits you! Test dates can be chosen and booked individually.
Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" and they can be found on each
exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended
course work and content you can reference.
Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are
randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an
examination as advertised in the Training Shop is never exceeded when unscored items are used.
Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-
life scenarios.
For more information refer to our SAP Certification FAQs.

B. Safeguarding the Value of Certification
SAP Education has worked hard together with the Certification & Enablement Influence
Council to enhance the value of certification and improve the exams. An increasing
number of customers and partners are now looking towards certification as a reliable
benchmark to safeguard their investments. Unfortunately, the increased demand for
certification has brought with it a growing number of people who to try and attain SAP
certification through unfair means. This ongoing issue has prompted SAP Education to
place a new focus on test security. Please take a look at our post to understand what you
can do to help to protect the credibility of your certification status.

Have questions?
Visit Our Website For the Help Center

C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 By Certs Warrior.pptx

C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 By Certs Warrior.pptx

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