The key to choosing the right WMS in maximizing customer service and satisfaction. A good WMS will provide a spike in customer service, leading to greater customer satisfaction and increased profitability. Not having a good WMS means constant struggles to keep a stable customer base.

1. WAREHOUSE
MANAGEMENT
SYSTEM
5 THINGS TO
LOOK FOR IN A
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2. T h e k e y t o c h o o s i n g t h e r i g h t W M S i n m a x i m i z i n g
c u s t o m e r s e r v i c e a n d s a t i s f a c t i o n .
A g o o d W M S w i l l p r o v i d e a s p i k e i n c u s t o m e r
s e r v i c e , l e a d i n g t o g r e a t e r c u s t o m e r s a t i s f a c t i o n
a n d i n c r e a s e d p r o f i t a b i l i t y . N o t h a v i n g a g o o d
W M S m e a n s c o n s t a n t s t r u g g l e s t o k e e p a s t a b l e
c u s t o m e r b a s e .
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3. If a WMS is easy to use, it will reduce
the amount of time you spend on
employee training. A well-designed
WMS lets users spend less time
setting up and monitoring daily
operations, so they are able to
quickly adapt to new requirements.
When choosing a WMS, look for easy
to follow menus and help screens
that can improve usability.
E A S E T O U S E

4. Your WMS has to work in tandem
with your ERP to keep a business
running. That’s why it’s so important
that you choose a WMS that works
with major ERP systems –
seamlessly.
The WMS that you invest in must be
fully compatible with your current
ERP system.
S E A M L E S S E R P
I N T E G R A T I O N

5. A good WMS should be just as adept
at doing core things like receiving and
order picking as handling
comprehensive solutions (like
manifesting, paperless picking across
multiple zones, truck route/stop
management or exotic lot number
control).
C O M M I T M E N T T O
W A R E H O U S I N G A N D
L O G I S T I C S

6. Price is only one small part of total
cost of ownership. Functionality,
flexibility, integration, scalability,
ease of use, customer support and
more all come into play. When
choosing a WMS, you obviously need
to weigh these factors. Remember
that lower upfront cost may seem
appealing, but may ultimately cost
you more in the long run if the WMS
solution (or vendor) is unable to
meet your needs as your business
continues to grow and develop.
V A L U E F O R R O I

7. To find out how well a WMS works,
you want to get information from the
people who actuall use it. Ask for a list
of customer references. When talking
to these customers, focus on how well
the system performs. Did it meet all
expectations? What kind of customer
support is available, and how would
the user rate the support they
receive? How was the follow up?
Make sure to actually go out and visit
multiple customer sites.
P R O V E N T R A C K
R E C O R D

8. T H A N K Y O U !
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