5. Impact
How many
customers were
affected
Timieline and
Mitigation
Actions performed to
mitigate the incident
Root cause
What made this kind
of incidents possible
Follow-up
actions
How we are
preventing it from
happening again
Incident post-mortems
https://www.atlassian.com/incident-management/handbook/postmortems
8. Feature flag
Identify and toggle
Rollback
Identify the first non-
broken version and
deploy it
Fix
Apply the fix and
deploy it
Escalate
Involve more people
to help with
mitigation
Incident response
25. • CacheControl: max-age=31536000, immutable
• Contents -based hash in the filename (webpack-plugin-hash-output)
• Using "chunkIds: 'named'" to get fewer cache invalidations ('deterministic' in webpack@5)
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