Amy Johnston, XebiaLabs
Ravan Naidoo, XebiaLabs
Avoid Troubled Waters: Building a Bridge
Between ServiceNow and CI/CD

2
Housekeeping
▪ This webinar is being recorded
▪ Links to the slides and the recording will be
made available after the presentation
▪ You can post questions via the GoToWebinar
Control Panel

3
Meet Your Presenters
Ravan NaidooAmy Johnston
Senior Product Marketing Manager
XebiaLabs
Director of Innovation
XebiaLabs

4
Hundreds of Companies
deliver software with
XebiaLabs
XebiaLabs DevOps Platform
providing intelligence, automation and control
across the entire software delivery process
Shift to
the Cloud
Migrate to
Containers
Connect all
Pipelines
Connect
CI/CD &
ITSM
Improve
Governance
& Security
SCALE DEVOPS ACROSS THE ENTERPRISE

5
The promise of DevOps
 Deliver software better, faster, and
with less risk
 Reduce error-prone manual work
 Automate software delivery
 Eliminate bottlenecks and failures
 Increase visibility for everyone
involved in the release process

6
CI/CD and ITSM pipelines
request assess approve schedule implement monitor
plan code build test release operate

77

8
The gap between CI/CD and ITSM
 Disconnects between IT and
business releases
 Frequent provisioning and
deployment activity
 Security and compliance
requirements
 Organizations need to automate
more than development activities

9
Features and user
stories connected to
IT change tickets

10
Manual ticket
updates eliminated

11
Governance,
compliance, and
reporting automated

Demo

13
Building a bridge between CI/CD and ITSM
 Deliver software better, faster, and with less risk
 Reduce error-prone manual work
 Automate software delivery
 Eliminate bottlenecks and failures
 Increase visibility for everyone involved in the release
process

Questions?

Visit xebialabs.com to learn more
Thank You!