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Industrial Engineering Letters                                                                             www.iiste.org
ISSN 2224-6096 (print) ISSN 2225-0581 (online)
Vol 2, No.7, 2012

Compilation of Effective Strategy based on SWOT and Evaluation on
                   BSC Case study: Dr. Abidi Co
         seyedeh Mahsa mahdian 1 ,Seyed mahmood ghochani 2*, seyed ali mahdian3 ,Mohamadreza shojaei4
         1.
              Master of Business Adminstrative , Ershad-Damavand Higher Education Institute, Tehran, Iran
         2.
             Master of Business Adminstrative , Ershad-Damavand Higher Education Institute, Tehran, Iran
         3.
             Phd student of Accounting, Tahran University, Chieif Financial officer of Abidi Pharmaceuticals
         4.
             Faculty Member of Management Department, Shahid Beheshti University, Tehran, Iran

          * E-mail of the corresponding author: Mahmoodghochani@gmail.com
          The research is financed by Abidi Pharmaceuticals company
Abstract
Increasing of global competition, the effect of team management in succession of organization, importance of customer
communication, variety of products and the creation benefits in the recent decade caused the establishment of
continuous improvement approach in strategy and competition of the organizations. Because of the turbulent business
environment and rapid market changes and developments, organizations shall be experienced different strategies related
to their abilities due to their survival and growth. Using planning model and strategic management have been increased
according to the environmental uncertainty in organizations. The purpose of this paper is to a favorable strategy using
the SWOT model and investigation of causes affect relationships of SWOT according to the BSC model for a real case
study-Dr. Abidi Co.- have been followed.
Keywords: Strategy; Strategic Planning; SWOT; Strategy Maps; Balanced Scorecard

1. Introduction
Today, the most important concern of most of the organizations is formulating the strategies their success is guaranteed
in complex environmental changes. Strategic planning provides some tools for the organizations to follow the
formulation of the strategy in various aspects of the organization and manage their strategic performance [11]. Now,
strategic management is widely applied in various levels of business.
Strategic management is considered as the set of decisions and operations that are applied by managers for all the
organization levels. This is the set of decisions that can lead into long-term activities of the organization [12].
In other words, the general point of strategic management is that the managers need to know what factors are used to
improve the organization condition for the success of the performance in the future [1].
In other words, strategic planning is selected by evaluating the environmental conditions (opportunities and threats) and
internal abilities of the organization (strengths and weaknesses) and considering the organization values, good strategies
are selected [2]. On the other hand, organizations and execution systems with each mission has some goals and vision
acting in a national or international realm and are required to respond the clients and beneficiaries that the organization
with the aim of profitability and customer satisfaction and the organization with the aim of total execution of legal
duties and helping the fulfillment of development of the goals are responsible. Thus, the investigation of the results of
performance is an important strategical process. The quality and effectiveness of management and its performance is a
determining factor of fulfillment of development plans [5].
In this study with the strategic approach we investigated the weaknesses of the company and the opportunities and
threats of the environment to achieve the effective strategy for the organization via this fact. In addition, based on
theoretical framework of BSC model, the factors are classified and by causative factors, the strategic map of the factors
are shown in relation with the effective strategy.


2.The significance of the study
The determination of the strategy is done differently in various organizations. In some of the organizations, determining
the general goals and future missions of the organization are done based on personal view and personal judgment of the
manager. The managers based on previous strategies and creating partial changes determined the strategies of the
organization. In this style there is no wide change and the organization gradually adapts itself with the new conditions.
In another style called strategic planning, the determination of organization strategies is done based on specific rule and
special stages are followed continuously. Strategic planning style is the most effective strategy formulation method
from most of the management authorities [4]. Indeed, strategic planning is the process of determining the organization
goals and taking decision about comprehensive plans of execution for the achievement of the goals [6]. In addition,
balanced score card turns the organization strategy into the comprehensive performance evaluation and provide a
framework for strategic management and strategy [13].

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Industrial Engineering Letters                                                                               www.iiste.org
ISSN 2224-6096 (print) ISSN 2225-0581 (online)
Vol 2, No.7, 2012

Chart 1 provided a conceptive framework considering the macro goals of the organization in evaluating indices and
provides a balanced distribution between financial vital fields, internal processes and learning and growth [3]. A model
was designed (as is shown in the above) that after determining the internal and external factors of SWOT and strategy
determination of Table QSPM by using the model of BSC, the strategic factors of SWOT are classified in financial,
customer, internal process and learning and growth and their causative relations. Finally, it shows the general relation of
factors with the strategy of table QSPM in strategic map and presents some solutions to improve the execution of
organization strategy [6].

3. Method
The current study is applied in terms of the type of goal and is descriptive and case study in terms of data collection and
data processing. The most important source in this study is the existing documents in various sections of the
organization as human resources, market research, financial, marketing, production and quality and in data collection,
additional data are used in terms of the views of local and international managers and experts and research scientific
centers.
Abidi Pharmacology Company is established as the first drug center in 1948, operation license of the current company
(located in km 8 of road of Tehran) in july 1965 and since then, the company had taken the development process.
Currently, Pharmacology company of Dr. Abidi (General partnership admitted in stock) in a land with the area of 15000
m2 and 11000 m2 produced more than 170 kinds of drugs in the form of tablet, capsule, syrup and ointment.
the study from september 2011 until may 2012 has been implemented in dr.abidi company
Stage 1: Determining vision and mission of the organization
Vision of the organization is the direction of the organization and shows the identity, ideal and method. In other words,
vision is the statement of direction and shows the identity, ideal and method and if it is taken of the organization, the
organization loses its identity [2]. Abidi company with the vision of “Improving the knowledge of organization for
effectiveness of health and dynamic society via providing care and health products".
Stage 2: Extraction of opportunities, threats, strengths and weaknesses
The aim of environment analysis is the investigation of the factors affecting the activity and performance of the
organization. These factors are related with the inside environment of the organization and is related to the environment
out of the organization. We can say that organization environment includes all the factors affecting the activity of the
institution by anyway.

1.3. Internal Evaluation factors matrix (IEF) and External Factor Evaluation (EFE)
Five steps are presented to provide the over mentioned matrices.
First step: The most important internal factors (weaknesses and strengths) or the most important external factors
(opportunities and threats) or the organization are defined and first strengths (opportunities) and the weaknesses
(threats) are listed.
Second step: We assign to each factor a weight coefficient between zero (unimportant) to 1 (very important).
Third step: Define the existing condition of each factor with the score between 1 to 4 that is explained in the following,
the weaknesses receive the score 1 or 2 and strengths receive the scores 3, 4.
Fourth step: weighted score of each factor is calculated. The score of each row of internal factors in the organization is
multiplied by its normalized weight and is inserted in a new column.
Fifth step: The sum of weighted scores is calculated as min 1 and max 4 and their average is 2.5. If the final score of the
organization is less than 2.5, the organization is weak in terms of internal factors and if the final score is more than 2.5,
it shows that the organization is strong in terms of internal factors [6].
The result for dr.Abidi Co shown in figures 3,4.
2.3. SWOT matrix
SWOT analysis is one of most important tools of strategic management to adapt the internal weaknesses and strengths
with the external opportunities and threats. SWOT analysis is an organized analytical method providing a method to
identify these factors and selection of strategy with the best consistency [20].
From the view of this model, good strategies maximize the strengths and opportunities and minimize the weaknesses
and threats. To do this, the internal strengths and weaknesses and external opportunities and threats are linked in four
cases SO, WO, ST, WT and strategy choices are selected.
In SO strategies, it is attempted that by internal strengths, environmental opportunities are used. In WO strategies, the
aim is that by using the exiting environmental opportunities, the internal weaknesses are reduced. In ST strategies, it is
attempted that by internal strengths, the effects of existing threats are reduced in the external environment and finally in
WT strategies, as the worst condition, the aim is to reduce the internal weaknesses and avoiding the threats of external
environment [21].(figure 5)

3.3.Internal-external matrix (IEM)
                                                             31
Industrial Engineering Letters                                                                              www.iiste.org
ISSN 2224-6096 (print) ISSN 2225-0581 (online)
Vol 2, No.7, 2012

In internal and external matrix, sum of final scores on X axle from 1 to 2.5 shows the internal weakness of the
organization and score 2.5 to 4 shows the strength of the organization. By this method, the sum of final scores of
external factors evaluation matrix from 1 to 2.5 showed the weakness of the organization and scores 2.5 to 4 showed
that this organization was in a good condition. Based on the information of drug company of Abidi in internal
evaluation matrix with the sum of scores of 2.57 and in external evaluation matrix had the score of 2.36.Thus, Abidi
company is in the competition strategy zone
In this case, the company should overcome the environment threats from its internal strengths and use the best of the
existing opportunities. Some of the sub strategies in this case are:
Vertical integration to the bottom, vertical integration to the above, horizontal integration, penetration in the market,
product development, market development, participation [20].
Based on the condition of Abidi Company in IEM matrix(figure 4,6) and SWOT figure(5), the competition strategy for
this company is including: 1. The strategy of entering the new markets, 2. The strategy of using specialized force in
producing specific products, 3. The strategy of absorbing more loans from the government, 4. The strategy of using
distributing channels in the neighboring countries for reducing the costs and easy export.


4.3. The decision making stage of priorities of the strategies with quantity strategic matrix QSPM
One of the common techniques and tools in evaluation of strategic choices and defining the relative absorption of the
strategies in decision making is used is quantity strategic planning matrix [6]. In the execution of QSPM matrix, the
analyses of internal and external factor analysis stage and results of SWOT matrix is used. QSPM matrix is an
analytical framework that is used for establishment of the strategies of SWOT matrix. In this method, at first the data of
SWOT factors and weight (importance coefficient) and they were extracted of internal and external factors evaluation
tables and are transferred to the right side of QSPM matrix and all the strategies are put from SWOT strategic planning
matrix in the above row of QSPM matrix. AS absorption score, is a score between 1 to 4 based on the importance of
each factor in formulating strategy. Then, the weight product of each factor is determined in its absorption score (TAS
score of each factor). The sum of TAS scores is determined for each strategy [9]. The strategy with more score is the
selected strategy. Quantity strategy matrix QSPM of the internal and external factors for competition strategy of Abidi
Company is shown in figure 7,8.Based on the average absorption score of internal and external factors in figure 9, the
strategy of entering the new markets with highest score, the selected strategy is for Abidi Pharmacology Company.


4. The classification of SWOT factors in BSC dimensions
The aim of this section is the classification of SWOT factors in financial, customer, internal process and growth and
learning dimensions and besides evaluation and defining the fields of SWOT factors in BSC dimensions, the focus of
factors are shown in various zones that the organization with weaknesses, strengths, opportunities and threats, their
effective fields are defined and by the design of causative model of SWOT factors in BSC dimensions, the effects of
factors and the selected strategy of QSPM are shown . The balanced score card provides the investigation of business
from 4 views for the managers. Indeed, the aim of balanced score card is linking the short-term operation control to the
long-term strategy of business [10].

1.4.Financial dimension
Financial goals are changed in each stage of commercial life cycle. Commercial strategy theory considered various
strategies for a commercial unit changing the increasing growth of the share of market to combination, output and
purification. For simplicity of the item, three stages are considered in this section:
a.Growth, b. Toleration, c. withdrawal
Growth period businesses are faced with negative liquidity flows and low investment return. Investment for the future
can consume more liquidity to the present time. General total aims are for growth period of growth rate percent to the
income and sale rate in target markets, customer groups and regions [7].
Most of the commercial units in tolerating use the financial goals related to profitability. These goals can be used by
applying the criteria related to accounting profit, operation profit and gross margin. These criteria calculated the applied
investment in commercial units and can ask the managers about the maximization of profit arising from the applied
investments. Automotive businesses besides the management of income flows are used in capital level management and
some criteria as capital return and economical added-value are used. The general financial goals for withdrawal are
operation cash flows and the reduction in flow capital [10].

2.4. Customers dimension
This view defines the targeting sections of the market and measures the success of the company in these sections
[14].Today, the mission of most of the organizations is focused on the customer. The organization performance method
                                                            32
Industrial Engineering Letters                                                                                www.iiste.org
ISSN 2224-6096 (print) ISSN 2225-0581 (online)
Vol 2, No.7, 2012

is turned into high management priority from the view of the customer [9]. This aspect is consisting of all the cases as
customer’s satisfaction criteria, the customer’s comments, absorbing new customers, the time for the response of the
customers, market share, customer’s profitability and finally the fact that what the customers want of the organization.
Central criteria of the customers:
Market share: Business share in a special market (based on the number of customers, spent dollars, the sold units) of
what business is selling.
Remaining of the customers: Relatively the customers' absorption rate and new units are measured by commercial unit.
Achievement of the customers: Relatively follow the rate that commercial unit keeps the continuous relations with the
customers.
Customer satisfaction: It evaluates the satisfaction of the customers.
Profitability of the customers: Net profit of the customers and market sections are shown after assigning the costs of
supporting the customers [10].

3.4. Internal process dimension
This view is focused on the inter-organization operation following the financial view by creating value for the
customers, customer view and increasing the wealth of stock holders [14]. These required actions for organization
effective work is explained and its focus is on the internal processes performance of the organization. This aspect is
consisting of main criteria as production plan, productions development, sale services, production efficiency, quality
and productivity [7]. The development of new services and products, production, after sale services and re-engineering
of production processes are the samples of these processes. The value chain of internal processes helping the companies
in providing the internal processes dimension is including 3 main commercial processes.
Innovation: The commercial u nit searches the recent needs of the customers and creates the services and goods
removing these needs [10]. Indeed, this process is consisting of products, services and the processes removing the
problems of the customers [14].
Operation process: It means providing the existing goods to the customers. This process historically is most common in
evaluation systems of the performance of the organizations. Operation excellence and reduction of the costs in
production processes and sending the services are important goals [10].
After sale services: They are the third stage of the chain of internal processes value of giving services to the customers
after sale or delivering the goods and service [14]. After sale services are consisting of guarantee and repair activities,
facing with the shortcomings, payment processes via credit cards, etc [10].

4.4. Growing and learning dimension
This aspect is answering this question whether the organization can continue the progress and value process? This
aspect is consisting of staffs ability criteria, information systems and organization procedures for the changes. Growth
and education aspect explained the success of the organization and its main focus was on the future success of the
people of the organization and its structure. This aspect is related to the infrastructures, the required principles for goals
in other levels of the institution. Caplan and Norton considered this aspect in three levels.
1. The ability of staffs (the satisfaction of staffs, the change of staffs, productivity and qualification of staffs for key
   jobs)
2. IT (The rate of covering of information and re-data)
3. Motivation and regulations (The received recommendations, applied suggestions and rewards)
In all cases, the education and learning is the main basis of the success of each organization. Caplan and Norton
emphasized on more learning of education [7]. The aim is the growth and education of internal structures making
possible the achievement of the aims of three dimensions [10].

5.4. Causative relations of the factors in classification of BSC factors
In this section, we investigated the effects of SWOT factors on each other based on the determined factors in figure 10
based on BSC dimensions. The objective of this section is identification of the effectiveness of each factor on other
factor. In figure 3, besides showing the effect of factors on each other, the type of effect is defined. If the factors are
consistent with each other to prove each other are considered as positive+ but if the factors are inconsistent with each
other are considered as negative -. Finally, these effects are used well in the conclusion and giving the solution for the
organization.

6. Results
The organizations defined short-term, mid-term and long-term goals for the organizations and investigated the required
strategies and solutions to achieve these goals and are selected for the performance. In strategic management issue, most
of the discussions are related to the investigation of the conditions of the organization and selection of the type of the
                                                             33
Industrial Engineering Letters                                                                                 www.iiste.org
 ISSN 2224-6096 (print) ISSN 2225-0581 (online)
 Vol 2, No.7, 2012

 strategy and less is investigated about the quantity relations between the strengths, weaknesses, opportunities and
 threats. In this paper, at first the strengths are considered and then by SWOT matrix, the weakness, opportunities and
 threats are selected in the form of a quantity strategic matrix, a good strategy for the organization based on the intensity
 of each of the factors. The best strategy for Abidi Pharmacology Company was "Entering new internal and external
 markets" obtained of QSPM table. By classification of the factors based on BSC dimensions, the field of strengths,
 weaknesses, opportunity and threats are defined in financial, customers, internal process and learning. Based on this
 classification, causative relations of the locations are drawn in figure 3 and the general conclusion of this discussion is
 that by first priority of the strategies" entering the new internal and external markets" obtained of QSPM table and
 causative relations are drawn, strategic map is designed for the strategy of "entering the new internal and external
 markets" and some solutions are used to make the process rapid.
 As is shown in figure 11, the relations are designed based on good strategy and in financial, customers, internal process
 and growth and learning some solutions are processed. Generally, in the financial process for business strategy based on
 1.income growth and combination, 2. Reduction of costs/ productivity improvement, 3. Optimized use of
 assets/investment strategy. In customers dimension, as is shown based on indices 1. Market share, 2. Sustainability of
 the customers, 3- Achievement of the customers, 4. Customers satisfaction, 5- Customers profitability and it is a good
 instrument for measuring and using these indices. In internal process dimension, based on some indices as 1.
 Innovation, 2. Operation process, 3. After sale services are used and in growth and learning, some indices as 1. Staffs
 satisfaction, 2. Staffs sustainability, 3. Staffs productivity, etc. considering all these indices cause that in the application
 of good strategy we act well.
 The strategies that were selected in financial dimensions, customers, internal process and growth and learning to Abidi
 pharmacology company based on selected strategy including:
 Financial dimension
   Increasing export
   Maximizing the sale volume in new markets, the balance between profitability growth and application of assets
   Using government loans
   Reduction of the costs and fixed cost of goods
Customers' dimension
   Using brand to enter new markets
   Increasing the quality of goods against the products of rivals to increase the share of market
   Using the increase of cardio-vascular diseases to enter the new fields
   Focus on special products to be present in specialized markets
Internal process dimension
 Using the capacities of the organization to be present in new markets
 Using the productions of license products for filling the gap of the products in the market
 Adding other distributing companies for development of the market
Growth and learning dimension
 Using strong human resources in R&D dimension to product good products in new markets
 Sustainability of staffs in marketing system
 Formation of serious market research teams

  References:
 1. Stacy, Ralf. 2002. Strategic management and dynamics of the organization. Translated by Mohammad Reza Shojai,
    Tehran. Economical affairs school.
 2. Aerabi, Seyed Mohamma. 2006. The strategic planning. Tehran. The office of cultural research office.
 3. Alvani, Mehdi, Seyed Naqavi, Mirali,1995. The balanced scores model, a model to evaluate the performance in
    government sector. The journal of management studies. No. 37, 38. P. 2-17.
 4. David, Fred. R. Translated by Parsian. Ali and Aerabi. Seyed Mohammad. 2008. Strategic management: Tehran.
    Cultural studies office.
 5. Rahimi. Qafur. 2004.The evaluation of the performance of the organization. Tadbir journal. No. 173. P. 41-42.
 6. Ali Ahmadi, Alireza. Fatollah, Mehdi. Tajoldin. Iraj. 2003. A comprehensive view on strategic management:
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 7. Namazi, Mohammad. Ramezani, Amir Reza. 2003"The balanced evaluation in management accounting". Social and
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 8. Caplan, Robert and David Norton. 2007. Strategy map: Turning the assets to observed outcomes. Translated by
    Masood Akbari Hossein and Amir Maleki, Tehran. Ariana industrial research group.

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Industrial Engineering Letters                                                                          www.iiste.org
ISSN 2224-6096 (print) ISSN 2225-0581 (online)
Vol 2, No.7, 2012

9. Amaratunga, Baldry & Sarshar (2001) “Process improvement through performance measurement: the balanced
  scorecard methodology”*. Work Study*. Volume 50. No. 2, pp.179-188.
10.Kaplan, Robert s., Norton, David P. 1996. *Translating Strategy Into Action: The Balanced Scorecard.* Harvard
  business school press. USA:.
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  Sossey-Bass
12- Houben G & K. Lenie & K. Vanhoof.(1999). A knowledge-based SWOT analysis system as an instrument for
  strategic planning in small and medium sized enterprises, Decision Support Systems, No. 26 ,pp 125–135.
13. Hepworth, Paul (1998) "Weighing it up – a literature review for the Balanced scorecard", * Journal of Management
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14. Horngren, Charles T. & et.al, (2002) *Cost Accounting: A Managerial Emphasis. * Prenticehall international,
  inc.USA:0222.
15. Johnson, Age (2004) "Balanced scorecard: theoretical perspectives and public
management implications", *Managerial Auditing Journal*,Vol 46. No. 6. pp 943-992.
16. Lawrie, Gavin & Cobbold, Ian (2004) "Third Generation Balanced Scorecard: Evolution of an Effective Strategic
  Control", *Internaional Journal of Productivity & Performance Management*, Vol.59. No. 7. pp644-609
17. Fernandes, Kiran Jude &et. Al. (2005) "Lessons from Implementing the Balanced Scorecard in a Small and Medium
  Size Manufacturing Organization", * Technovation XX,* pp4-40.
18. Rahmanseresht, Husain. (2005), Strategic Management, Fan and Hunar Publishing company, Tehran
19. Stan, Davis & Albright, Tom (2004) "An Investigation of the Effect of Balanced Scorecard Implementation on
  Financial Performance",*Management Accounting Research*, Vol. 45. pp 495-459.
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  Automation in Construction, 44, 614–634.
21.Ulgen . H, Mirze .S.K , (2004)Strategic Management , Literature publication , Istanbul.




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Industrial Engineering Letters                                                                                                       www.iiste.org
 ISSN 2224-6096 (print) ISSN 2225-0581 (online)
 Vol 2, No.7, 2012



                              Matrix EFE



                                            Environme
                                            ntal factors
                                            (opportuni
                                              ties and
                                              threats)
                                                                  Determining             Determine
                   Vision                                              the                    the          Execution          Control and
                                                                                                                              evaluation
                                                                   strategies             optimized
                                                                                          strategies
                                             Internal
                                              factors
                                            (strengths
                   Mission                      and
                                            weaknesse
                                                 s)
                     Goal                                                                                  Giving
                   Value                                                                                   solution

                                Matrix IFE

                             Classification of factors based on               Causative                Strategic map design
                                            Bsc                               relations



       Development               Internal            Customer     Financial
       and learning              process



                                   Chart 1: The strategic planning process [6] combined with BSC approach



                                       Figure 3: The External factors evaluation matrix
Internal factors                                                                     Code     Weight   Score     Weighted      Explanation
                                                                                                                 score
Advantage
1- The brand is recognized                                                           S1       4        0.08      0.32
2- Long history in the market (60 years)                                             S2       4        0.06      0.24
3- Drug quality approved by the World Health organization                            S3       4        0.07      0.28          The first company
                                                                                                                               of standard GMP
4. Using advanced machineries for producing drug                                     S4       3        0.05      0.15
5. Strong human resources (in drugs)                                                 S5       3        0.05      0.15
6. using strong distributing companies for distributing the products                 S6       4        0.07      0.24
7. Export                                                                            S7       4        0.07      0.28
8. Using advanced warehousing with world standards for raw materials                 S8       3        0.05      0.15
    and made goods
9. Starting the production of international products                                 S9       3        0.04      0.12
Weakness
1. Weak packing of products                                                          W1       1        0.08      0.08
2. The lack of concentration on special products (portfolio 170 product)             W2       2        0.04      0.08
3. Low profit margin of the products due to the importance of the                    W3       1        0.06      0.06
   quality
4. The low income compared to the sale volume to the competitors                     W4       1        0.06      0.06
5. The lack of good strategy for the future due to continuous change of              W5       2        0.04      0.08
   ownership
6. The lack of compensating the services of managers causing their lack              W6       2        0.02      0.04
   of loyalty.
7. The lack of definition of the procedures, instructions and execution              W7       2        0.05      0.1
   methods in the company
8. The lack of using new management techniques in the works                          W8       2        0.03      0.06
9. Weak performance in R&D section to the competitors                                W9       1        0.08      0.08
Sum                                                                           36                       1         2.57
Industrial Engineering Letters                                                                                                          www.iiste.org
ISSN 2224-6096 (print) ISSN 2225-0581 (online)
Vol 2, No.7, 2012


                                  Figure 2: The Internal factors evaluation matrix
           External factors                                                                                 Explanation




                                                                       ed score
                                                      Weight



                                                                       Weight
                                                               Score
                                             Code
Opportunity
1.The growing trend of cardio-              O1        4        0.09    0.36
vascular diseases
2.The approval of drug import barriers      O2        4        0.07    0.28

3.Using bank financial resources            O3        4        0.08    0.32       The lack of bank loan to importing companies in a new
                                                                                  rule of Central bank
4.The lack of execution of drug             O4        3        0.06    0.18       Copying foreign drug formulas in Iran
intellectual ownership law in Iran.
5.The lack of drug production               O5        3        0.06    0.18        Afghanistan, Iraq, etc
facilities in neighboring countries
6.Assigning cheap loans to production       O6        3        0.05    0.15       The formation of national fund and government
drug companies                                                                    responsibility to state banks (e.g. industry and mine)
7. The limitation applied on import of      O7        3        0.05    0.15       Producing license products, transferring technology to
foreign countries                                                                 Iran
8.The exemption of putting money to         O8        3        0.03    0.09       New rule of health ministry, importing companies are
increase the price of profit-                                                     obliged to put money to the treasury account
consumption drugs for local producers
Threats
1.Long-term claims period                    T1       1        0.07     0.07

2.Short term period of paying the            T2       2        0.05     0.1
debts
3.High rate of bank interest                 T3       1        0.08     0.08

4.Great changes in health ministry           T4       2        0.04     0.08
rules
5.Unduly import of products                  T5       1        0.06     0.06

6.The lack of loyalty to rival               T6       2        0.03     0.06
companies to ethical principles
7.The lack of observing the quality of       T7       2        0.02     0.04
rival companies
8.Foreign exchange rate changes              T8       1        0.09     0.09

9.Financial sanctions                        T9       1        0.07     0.07       Money transfer and opening document credit

Sum                                                              1      2.36


                                              Figure 4: SWOT matrix [9]

                   SWOT                              Strengths list (S)                             Weakness list (w)


             Opportunities list                        SO strategies or                               WO strategies or
                   (O)                              strategies (Max-Max)                           strategies (Min-Max)

                 Threats list                         ST strategies or                                WT strategies or
                    (T)                             (Max-Min) strategies                           strategies (Min-Min)

                                            Figure 5: SWOT matrix [9]
SWOT      Strengths                                                               Weaknesses
matrix    S1, S2, S3 S4, S5, S6, S7, S8.                                          W1,W2,W3 ,W4,W5,W6, W7 ,W8 ,W9
Opportu                    Aggressive strategy (SO)                                              Cautious strategy (WO)
nities       The strategy of market development of the product and                    The strategy of investment in packing industries
O1,                          increase of production                                              W1,W2,W3,W9,O3,O6,O8
O2,                    S4,S5,S6,S8,S7,O1,O3,O4,O5,O6                                 The strategy of concentration on special products
O3,            The strategy of producing raw materials from Iran                                 W2,W3,W4,W9,O1,O2,O7
O4,                       (S3,S4,S5,S8,O2,O4,O6,O7)                                 The strategy of formulating management system and
O5,          The development strategy and entering global markets                                         research
O6,                         (S1,S3,S4,S5,S7,O1,O5)                                             (W5,W6,W7,W8,W9,O1,O3)
O7,
O8
Threats                    Competition strategy (ST)                                             Defensive strategy (WT)
T1          The strategy of market development of the product and                                Costs reduction strategy
T2                             increase of production                                            (W2,W3,W4,T1,T2,T4)
T3                        (S1,S2,S3,S4,S6,S7,T1,T2,T5)                              The strategy of ignoring the low outcome products
T4          The strategy of using specialized force in production of                             (W2,W3,W4,T1,T2,T3)
T5                                special products
T6                               (S1,S4,S5,T5,T7)
T7          The strategy of attracting more loans of the government 37
T8                          (S1,S2,S3,S7,T1,T2,T3,T8)
T9        The strategy of using distribution channels in the neighboring
                countries to reduce the costs and facility in export
                            (S1,S3,S6,S7,S8,T1,T8,T9)
Industrial Engineering Letters                                                                                                                                                       www.iiste.org
                ISSN 2224-6096 (print) ISSN 2225-0581 (online)
                Vol 2, No.7, 2012

                                                                                         Figure 6: SWOT matrix of Abidi Company




                                                                Figure 7: Quantity strategy planning matrix                                            Figure 8: Quantity strategy planning matrix
                                                  specialized force in




                                                                                                                                                                       specialized force in
                                                  producing specific




                                                                                                                                                                       producing specific
                                                                                             reducing the costs




                                                                                                                                                                                                                  reducing the costs
                                                  Strategy 2: Using




                                                                                                                                                                       Strategy 2: Using
                                                                         more loans of the




                                                                                                                                                                                              more loans of the
                                                                                                                              Importance coefficient
         coefficient (weight)




                                                                                             strategy of using




                                                                                                                                                                                                                  strategy of using
                                                                                             and easy export




                                                                                                                                                                                                                  and easy export
                                                                                             Strategy 4:The




                                                                                                                                                                                                                  Strategy 4:The
                                                                         Absorption of




                                                                                                                                                                                              Absorption of
                                Entering new




                                                                                                                                                        Entering new
                                                                                             countries for




                                                                                                                                                                                                                  countries for
                                                                                             neighboring




                                                                                                                                                                                                                  neighboring
                                                                         government




                                                                                                                                                                                              government
                                                                                             distribution




                                                                                                                                                                                                                  distribution
                                                                                             channels in




                                                                                                                                                                                                                  channels in
                                Strategy 1:




                                                                         Strategy 3:




                                                                                                                                                        Strategy 1:




                                                                                                                                                                                              Strategy 3:
                                                  products




                                                                                                                                                                       products
         Importance




                                markets




                                                                                                                                                        markets
                                                                                                                              (weight)
                                AS        TAS AS             TAS         AS       TAS        AS       TAS                                               A      TAS     AS         TAS         AS       TAS        AS       TAS
strengths (S)                                                                                                                                           S
S1      0.08                     4         0.32    3          0.24        4        0.32           4      0.32        Opportunities (O)
S2      0.06                     4         0.24    2          0.12        4        0.24           2      0.12        O1        0.09                     4       0.36    4         0.36         3        0.27           3      0.27
S3      0.07                     4         0.28    4          0.28        4        0.28           4      0.28        O2        0.07                     4       0.28    3         0.21         2        0.14           2      0.14
S4      0.05                     3         0.15    4           0.2        2         0.1           3      0.15        O3        0.08                     3       0.24    2         0.16         2        0.16           2      0.16
S5      0.05                     2          0.1    4           0.2        2         0.1           2       0.1        O4        0.06                     4       0.24    3         0.18         2        0.12           2      0.12
S6      0.07                     4         0.28    2          0.14        2        0.14           4      0.28        O5        0.06                     4       0.24    3         0.18         4        0.24           4      0.24
S7      0.07                     4         0.28    3          0.28        4        0.28           4      0.28        O6        0.05                     3       0.15    3         0.15         2         0.1           3      0.15
S8      0.05                     3         0.15    2           0.1        2         0.1           3      0.15        O7        0.05                     4        0.2    2          0.1         3        0.15           2       0.1
                                                                                                                     O8        0.03                     2       0.06    2         0.06         2        0.06           1      0.03
S9.     0.04                     3         0.12   2     0.1    2                   0.08           2      0.08
                                                  Weaknesses (WT)                                                                                                            Threats (T)
W1      0.08                     4         0.32   4    0.32    2                   0.16           4      0.32        T1        0.07                     4       0.28    3         0.21         4        0.28           4      0.28
W2      0.04                     2         0.08   2    0.08    2                   0.08           3      0.12        T2        0.05                     3       0.15    3         0.15         4         0.2           3      0.15
W3      0.06                     4         0.24    4          0.24        4        0.24           4      0.24        T3        0.08                     3       0.24    1         0.08         4        0.32           3      0.24
W4      0.06                     4         0.24    3          0.18        4        0.24           3      0.18        T4        0.04                     3       0.12    2         0.08         2        0.08           2      0.08
W5      0.04                     4         0.16    3          0.12        3        0.12           3      0.12        T5        0.06                     4       0.24    4         0.24         3        0.18           2      0.12
W6      0.02                     2         0.04    2          0.04        2        0.04           2      0.04        T6        0.03                     2       0.12    2         0.08         2        0.08           2      0.08
W7      0.05                     3         0.15    3          0.15        3        0.15           3      0.25        T7        0.02                     2       0.04    2         0.04         2        0.04           2      0.04
W8      0.03                     3        0.09     2          0.06        2        0.06           2      0.06        T8        0.09                     3       0.27    2         0.18         4       0.36            4      0.36
W9      0.08                     4        0.32     4          0.32        2        0.16           2      0.16        T9        0.07                     3       0.21    2         0.14         3       0.21            4      0.28
Sum                                       3.28               3.17                 2.89                3.25           Sum      1                                3.44               2.6                  2.99                2.84




                                                     Figure 9: The absorption of strategies to the internal and external factors




                                                                                                                38
Industrial Engineering Letters                                                                            www.iiste.org
ISSN 2224-6096 (print) ISSN 2225-0581 (online)
Vol 2, No.7, 2012

                                 Strategy 1:            Strategy 2: Using   Strategy 3:         strategy 4:The strategy of
        Strategies               Entering new           specialized force   Absorption of       using distribution channels
                                 markets                in producing        more loans of the   in neighboring countries for
                  Absorption                            specific products   government          reducing the costs and easy
                         score                                                                  export
        Absorption score of            3.28                   3.17                 2.89                      3.25
        internal factors
        Absorption score of            3.44                    2.6                 2.99                     2.84
        external factors
        Average score                  3.36                  2.885                 2.94                     3.045


                                  Fig. 10: SWOT classification based on BSC

             Customer               Business internal            Growth, innovation of             financial factors
                                       processes                     organization

         S1,S2, S3, W2 O1        S4, S6, S8, S9, W1, W5          S5 W6 W8 W9 O4 O5        S7, W3, W4 O2 O3 O6 O7 O8 T1
                                       W7 T4 T6                                                 T2 T3 T5 T7 T8 T9




                                                            39
Industrial Engineering Letters                                                                                                                    www.iiste.org
      ISSN 2224-6096 (print) ISSN 2225-0581 (online)
      Vol 2, No.7, 2012


                                                  Figure 11: The Causal relations of “S, W, O, T” with classification BSC


     Financial
                                                                                                                                     The limitation applied on
                                                      Unduly import                              The low
                                                                                                                                        import of foreign
                                              _        of generic                                income                                     countries
                                                        products                    +          compared to
                             Foreign                                                             the sale                                The approval of drug
                            exchange
                 _                                                                              volume to                                  import barriers
                               rate                                                             + the_
                             changes                                                           competitors         _                         Exemptions
  Financial
  sanctions                                                    _                       Using
                                                                                       bank                              Low profit
                                                                                                                                                             Assignin
                                                                                     financial                          margin of the
                                                       +
                                                               Export
                                                                               _                                       products due to           +            g cheap
                                                                                     resource _                                                               loans to
                                                           +                             s                             the importance
                                                                                                                                              _              productio
              The lack of drug                                                                                          of the quality
                 production                                                                                                                                    n drug
                                                                                                                               _                             companie
                facilities in
                neighboring                                                                                                                                       s
                                                                                                                                                        The lack of
                  countries
                                                                                                                                                       observing the
                                                               High rate                    Short term                   Long-term                    quality of rival
                                                                of bank                      period of                    claims                        companies
                                                                interest                    paying the                     period
                                                                                               debts                                                            _


                     The brand is
Customers            recognized                                         Long history                             The lack of
                                          +                             in the market                          concentration on
                                                                                                               special products
                     +                +                                                                         (portfolio 170                           The lack of
                                                                                                                                                          loyalty to
                                                                            Drug quality                   _       product)
  The growing
                                                                           approved by the                     _               _                             rival
    trend of                                                                                                                                            companies to
                                                                            World Health
     cardio-                                                       _         organization
                                                                                                                                                            ethical
    vascular                                                                   +                                                                          principles
    diseases                                                                                                                                      _



                using strong                                               Using advanced
                                                                                                                   Great changes
          distributing companies                                           machineries for                                                        The lack of good
                                                                                                                     in health
            for distributing the                                           producing drug                                                          strategy for the
                                                                                                                   ministry rules
                  products                                                                                                                          future due to
                                                                                                                                                     continuous
                                                                                                                                                      change of
Internal Process                                                                                                                                      ownership

                                                                           +            +                                                _
                           Weak                                        +            Starting the                            The lack of
                         packing of                                                                                                                               Using
                          products                                                 production of                         definition of the                      advanced
                                                                                   international                            procedures,                         warehousi
                                                                                     products
                                                                            +                                            instructions and                        ng with
                                                                                                                        execution methods                         world
                                                                                                                          in the company                        standards
                                                                                                                                                                 for raw
                                                                                                                                                                materials
                                                                                                                                                                and made
                                                                                Weak
                                                                                                                                                                  goods
                                                                           performance in             _               The lack of
    Growing and learning                                                   R&D section to                             execution of
                                                                           the competitors                          drug intellectual
                                                                   +                                                ownership law in         _
                                                                                                                          Iran.
                                          Strong human             _                                                                              The lack of using
                                                                                           The lack of
                                          resources (in
                                                                                         compensating                                _            new management
                                              drugs)                                                                                              techniques in the
                                                                                         the services of
                                                                                                40
                                                                                            managers                                                   works
                                                                                          causing their
                                                                                        .lack of loyalty
Industrial Engineering Letters                                                                                   www.iiste.org
 ISSN 2224-6096 (print) ISSN 2225-0581 (online)
 Vol 2, No.7, 2012


                                  Figure 11: Strategic map of factors

  BSC                     Strategies                    The strategy of entering new markets (internal and external)
dimension
    s
                                                                                                             i
             ncreasing export                                                                                 Unduly
                                                       Exchange                                              M
                                                                                                             import of
Financial    aximizing the sale volume in new              rate                                               generic
             markets, the balance between the            changes                                             products
                                                                            Export
             profitable   growth     and    assets                                                                       The lack of
             application                                                                                                  quality of
                                                                                                             U             rival
                                                                                             Long-term                   companeis
             sing government loans
                                                                                               claims
                                                                                                             R
                                                        Financial
             eduction of the costs and fixed price
                                                        sanction
             of the goods                                                        High rate             Debt
                                                                                  of bank            payment

                                                                                                             U
             sing brand to enter new markets
                                                                                                Old record
                                                         The brand                                           I
                                                                                                in market
Customer     ncreasing the quality of goods against       is famous
             the rivals products
                                                                                                             UThe lack of
             sing the increase of cardio-vascular                                                               loyalty to
             diseases to enter new zones                                The quality of                             rival
                                                                       drug approved                         Ccompanies
             oncentration on special products to be                        by world                             to ethical
             present in specialized markets                             organizations



                                                                                                             U
             sing organization capacities to be
             present in new markets
                                                                                  Using advanced
 Internal                                                                           machine
                                                                                                              U Considerable
 process     sing the production of the license                                                                    changes in
             products for filling the gap of the                                                                  the rules of
             products of the market                                                                                  health
                                                                                                             A     ministry
                                                         Using strong
             dding other distribution companies
                                                         distributing
             for the development of the market
                                                          companies                   The start of                  Using
                                                                                    production of
                                                                                                                  advanced
                                                                                        license
                                                                                                                  warehousi
                                                                                                                     ng
                                                                                                             U
              sing strong human resources in
              R&D section to produce good
Learning,     products in new markets
  growth,                                                                              Strong                S
education     ustainability of the beneficiary staffs                                  human
              in marketing system                                                    resources in
                                                                                                            Using
                                                                                        drug                  F
                                                                                                          advanced
              orming new market research teams                                                           warehousing




                                                         41
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Compilation of effective strategy based on swot and evaluation on

  • 1. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Compilation of Effective Strategy based on SWOT and Evaluation on BSC Case study: Dr. Abidi Co seyedeh Mahsa mahdian 1 ,Seyed mahmood ghochani 2*, seyed ali mahdian3 ,Mohamadreza shojaei4 1. Master of Business Adminstrative , Ershad-Damavand Higher Education Institute, Tehran, Iran 2. Master of Business Adminstrative , Ershad-Damavand Higher Education Institute, Tehran, Iran 3. Phd student of Accounting, Tahran University, Chieif Financial officer of Abidi Pharmaceuticals 4. Faculty Member of Management Department, Shahid Beheshti University, Tehran, Iran * E-mail of the corresponding author: Mahmoodghochani@gmail.com The research is financed by Abidi Pharmaceuticals company Abstract Increasing of global competition, the effect of team management in succession of organization, importance of customer communication, variety of products and the creation benefits in the recent decade caused the establishment of continuous improvement approach in strategy and competition of the organizations. Because of the turbulent business environment and rapid market changes and developments, organizations shall be experienced different strategies related to their abilities due to their survival and growth. Using planning model and strategic management have been increased according to the environmental uncertainty in organizations. The purpose of this paper is to a favorable strategy using the SWOT model and investigation of causes affect relationships of SWOT according to the BSC model for a real case study-Dr. Abidi Co.- have been followed. Keywords: Strategy; Strategic Planning; SWOT; Strategy Maps; Balanced Scorecard 1. Introduction Today, the most important concern of most of the organizations is formulating the strategies their success is guaranteed in complex environmental changes. Strategic planning provides some tools for the organizations to follow the formulation of the strategy in various aspects of the organization and manage their strategic performance [11]. Now, strategic management is widely applied in various levels of business. Strategic management is considered as the set of decisions and operations that are applied by managers for all the organization levels. This is the set of decisions that can lead into long-term activities of the organization [12]. In other words, the general point of strategic management is that the managers need to know what factors are used to improve the organization condition for the success of the performance in the future [1]. In other words, strategic planning is selected by evaluating the environmental conditions (opportunities and threats) and internal abilities of the organization (strengths and weaknesses) and considering the organization values, good strategies are selected [2]. On the other hand, organizations and execution systems with each mission has some goals and vision acting in a national or international realm and are required to respond the clients and beneficiaries that the organization with the aim of profitability and customer satisfaction and the organization with the aim of total execution of legal duties and helping the fulfillment of development of the goals are responsible. Thus, the investigation of the results of performance is an important strategical process. The quality and effectiveness of management and its performance is a determining factor of fulfillment of development plans [5]. In this study with the strategic approach we investigated the weaknesses of the company and the opportunities and threats of the environment to achieve the effective strategy for the organization via this fact. In addition, based on theoretical framework of BSC model, the factors are classified and by causative factors, the strategic map of the factors are shown in relation with the effective strategy. 2.The significance of the study The determination of the strategy is done differently in various organizations. In some of the organizations, determining the general goals and future missions of the organization are done based on personal view and personal judgment of the manager. The managers based on previous strategies and creating partial changes determined the strategies of the organization. In this style there is no wide change and the organization gradually adapts itself with the new conditions. In another style called strategic planning, the determination of organization strategies is done based on specific rule and special stages are followed continuously. Strategic planning style is the most effective strategy formulation method from most of the management authorities [4]. Indeed, strategic planning is the process of determining the organization goals and taking decision about comprehensive plans of execution for the achievement of the goals [6]. In addition, balanced score card turns the organization strategy into the comprehensive performance evaluation and provide a framework for strategic management and strategy [13]. 30
  • 2. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Chart 1 provided a conceptive framework considering the macro goals of the organization in evaluating indices and provides a balanced distribution between financial vital fields, internal processes and learning and growth [3]. A model was designed (as is shown in the above) that after determining the internal and external factors of SWOT and strategy determination of Table QSPM by using the model of BSC, the strategic factors of SWOT are classified in financial, customer, internal process and learning and growth and their causative relations. Finally, it shows the general relation of factors with the strategy of table QSPM in strategic map and presents some solutions to improve the execution of organization strategy [6]. 3. Method The current study is applied in terms of the type of goal and is descriptive and case study in terms of data collection and data processing. The most important source in this study is the existing documents in various sections of the organization as human resources, market research, financial, marketing, production and quality and in data collection, additional data are used in terms of the views of local and international managers and experts and research scientific centers. Abidi Pharmacology Company is established as the first drug center in 1948, operation license of the current company (located in km 8 of road of Tehran) in july 1965 and since then, the company had taken the development process. Currently, Pharmacology company of Dr. Abidi (General partnership admitted in stock) in a land with the area of 15000 m2 and 11000 m2 produced more than 170 kinds of drugs in the form of tablet, capsule, syrup and ointment. the study from september 2011 until may 2012 has been implemented in dr.abidi company Stage 1: Determining vision and mission of the organization Vision of the organization is the direction of the organization and shows the identity, ideal and method. In other words, vision is the statement of direction and shows the identity, ideal and method and if it is taken of the organization, the organization loses its identity [2]. Abidi company with the vision of “Improving the knowledge of organization for effectiveness of health and dynamic society via providing care and health products". Stage 2: Extraction of opportunities, threats, strengths and weaknesses The aim of environment analysis is the investigation of the factors affecting the activity and performance of the organization. These factors are related with the inside environment of the organization and is related to the environment out of the organization. We can say that organization environment includes all the factors affecting the activity of the institution by anyway. 1.3. Internal Evaluation factors matrix (IEF) and External Factor Evaluation (EFE) Five steps are presented to provide the over mentioned matrices. First step: The most important internal factors (weaknesses and strengths) or the most important external factors (opportunities and threats) or the organization are defined and first strengths (opportunities) and the weaknesses (threats) are listed. Second step: We assign to each factor a weight coefficient between zero (unimportant) to 1 (very important). Third step: Define the existing condition of each factor with the score between 1 to 4 that is explained in the following, the weaknesses receive the score 1 or 2 and strengths receive the scores 3, 4. Fourth step: weighted score of each factor is calculated. The score of each row of internal factors in the organization is multiplied by its normalized weight and is inserted in a new column. Fifth step: The sum of weighted scores is calculated as min 1 and max 4 and their average is 2.5. If the final score of the organization is less than 2.5, the organization is weak in terms of internal factors and if the final score is more than 2.5, it shows that the organization is strong in terms of internal factors [6]. The result for dr.Abidi Co shown in figures 3,4. 2.3. SWOT matrix SWOT analysis is one of most important tools of strategic management to adapt the internal weaknesses and strengths with the external opportunities and threats. SWOT analysis is an organized analytical method providing a method to identify these factors and selection of strategy with the best consistency [20]. From the view of this model, good strategies maximize the strengths and opportunities and minimize the weaknesses and threats. To do this, the internal strengths and weaknesses and external opportunities and threats are linked in four cases SO, WO, ST, WT and strategy choices are selected. In SO strategies, it is attempted that by internal strengths, environmental opportunities are used. In WO strategies, the aim is that by using the exiting environmental opportunities, the internal weaknesses are reduced. In ST strategies, it is attempted that by internal strengths, the effects of existing threats are reduced in the external environment and finally in WT strategies, as the worst condition, the aim is to reduce the internal weaknesses and avoiding the threats of external environment [21].(figure 5) 3.3.Internal-external matrix (IEM) 31
  • 3. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 In internal and external matrix, sum of final scores on X axle from 1 to 2.5 shows the internal weakness of the organization and score 2.5 to 4 shows the strength of the organization. By this method, the sum of final scores of external factors evaluation matrix from 1 to 2.5 showed the weakness of the organization and scores 2.5 to 4 showed that this organization was in a good condition. Based on the information of drug company of Abidi in internal evaluation matrix with the sum of scores of 2.57 and in external evaluation matrix had the score of 2.36.Thus, Abidi company is in the competition strategy zone In this case, the company should overcome the environment threats from its internal strengths and use the best of the existing opportunities. Some of the sub strategies in this case are: Vertical integration to the bottom, vertical integration to the above, horizontal integration, penetration in the market, product development, market development, participation [20]. Based on the condition of Abidi Company in IEM matrix(figure 4,6) and SWOT figure(5), the competition strategy for this company is including: 1. The strategy of entering the new markets, 2. The strategy of using specialized force in producing specific products, 3. The strategy of absorbing more loans from the government, 4. The strategy of using distributing channels in the neighboring countries for reducing the costs and easy export. 4.3. The decision making stage of priorities of the strategies with quantity strategic matrix QSPM One of the common techniques and tools in evaluation of strategic choices and defining the relative absorption of the strategies in decision making is used is quantity strategic planning matrix [6]. In the execution of QSPM matrix, the analyses of internal and external factor analysis stage and results of SWOT matrix is used. QSPM matrix is an analytical framework that is used for establishment of the strategies of SWOT matrix. In this method, at first the data of SWOT factors and weight (importance coefficient) and they were extracted of internal and external factors evaluation tables and are transferred to the right side of QSPM matrix and all the strategies are put from SWOT strategic planning matrix in the above row of QSPM matrix. AS absorption score, is a score between 1 to 4 based on the importance of each factor in formulating strategy. Then, the weight product of each factor is determined in its absorption score (TAS score of each factor). The sum of TAS scores is determined for each strategy [9]. The strategy with more score is the selected strategy. Quantity strategy matrix QSPM of the internal and external factors for competition strategy of Abidi Company is shown in figure 7,8.Based on the average absorption score of internal and external factors in figure 9, the strategy of entering the new markets with highest score, the selected strategy is for Abidi Pharmacology Company. 4. The classification of SWOT factors in BSC dimensions The aim of this section is the classification of SWOT factors in financial, customer, internal process and growth and learning dimensions and besides evaluation and defining the fields of SWOT factors in BSC dimensions, the focus of factors are shown in various zones that the organization with weaknesses, strengths, opportunities and threats, their effective fields are defined and by the design of causative model of SWOT factors in BSC dimensions, the effects of factors and the selected strategy of QSPM are shown . The balanced score card provides the investigation of business from 4 views for the managers. Indeed, the aim of balanced score card is linking the short-term operation control to the long-term strategy of business [10]. 1.4.Financial dimension Financial goals are changed in each stage of commercial life cycle. Commercial strategy theory considered various strategies for a commercial unit changing the increasing growth of the share of market to combination, output and purification. For simplicity of the item, three stages are considered in this section: a.Growth, b. Toleration, c. withdrawal Growth period businesses are faced with negative liquidity flows and low investment return. Investment for the future can consume more liquidity to the present time. General total aims are for growth period of growth rate percent to the income and sale rate in target markets, customer groups and regions [7]. Most of the commercial units in tolerating use the financial goals related to profitability. These goals can be used by applying the criteria related to accounting profit, operation profit and gross margin. These criteria calculated the applied investment in commercial units and can ask the managers about the maximization of profit arising from the applied investments. Automotive businesses besides the management of income flows are used in capital level management and some criteria as capital return and economical added-value are used. The general financial goals for withdrawal are operation cash flows and the reduction in flow capital [10]. 2.4. Customers dimension This view defines the targeting sections of the market and measures the success of the company in these sections [14].Today, the mission of most of the organizations is focused on the customer. The organization performance method 32
  • 4. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 is turned into high management priority from the view of the customer [9]. This aspect is consisting of all the cases as customer’s satisfaction criteria, the customer’s comments, absorbing new customers, the time for the response of the customers, market share, customer’s profitability and finally the fact that what the customers want of the organization. Central criteria of the customers: Market share: Business share in a special market (based on the number of customers, spent dollars, the sold units) of what business is selling. Remaining of the customers: Relatively the customers' absorption rate and new units are measured by commercial unit. Achievement of the customers: Relatively follow the rate that commercial unit keeps the continuous relations with the customers. Customer satisfaction: It evaluates the satisfaction of the customers. Profitability of the customers: Net profit of the customers and market sections are shown after assigning the costs of supporting the customers [10]. 3.4. Internal process dimension This view is focused on the inter-organization operation following the financial view by creating value for the customers, customer view and increasing the wealth of stock holders [14]. These required actions for organization effective work is explained and its focus is on the internal processes performance of the organization. This aspect is consisting of main criteria as production plan, productions development, sale services, production efficiency, quality and productivity [7]. The development of new services and products, production, after sale services and re-engineering of production processes are the samples of these processes. The value chain of internal processes helping the companies in providing the internal processes dimension is including 3 main commercial processes. Innovation: The commercial u nit searches the recent needs of the customers and creates the services and goods removing these needs [10]. Indeed, this process is consisting of products, services and the processes removing the problems of the customers [14]. Operation process: It means providing the existing goods to the customers. This process historically is most common in evaluation systems of the performance of the organizations. Operation excellence and reduction of the costs in production processes and sending the services are important goals [10]. After sale services: They are the third stage of the chain of internal processes value of giving services to the customers after sale or delivering the goods and service [14]. After sale services are consisting of guarantee and repair activities, facing with the shortcomings, payment processes via credit cards, etc [10]. 4.4. Growing and learning dimension This aspect is answering this question whether the organization can continue the progress and value process? This aspect is consisting of staffs ability criteria, information systems and organization procedures for the changes. Growth and education aspect explained the success of the organization and its main focus was on the future success of the people of the organization and its structure. This aspect is related to the infrastructures, the required principles for goals in other levels of the institution. Caplan and Norton considered this aspect in three levels. 1. The ability of staffs (the satisfaction of staffs, the change of staffs, productivity and qualification of staffs for key jobs) 2. IT (The rate of covering of information and re-data) 3. Motivation and regulations (The received recommendations, applied suggestions and rewards) In all cases, the education and learning is the main basis of the success of each organization. Caplan and Norton emphasized on more learning of education [7]. The aim is the growth and education of internal structures making possible the achievement of the aims of three dimensions [10]. 5.4. Causative relations of the factors in classification of BSC factors In this section, we investigated the effects of SWOT factors on each other based on the determined factors in figure 10 based on BSC dimensions. The objective of this section is identification of the effectiveness of each factor on other factor. In figure 3, besides showing the effect of factors on each other, the type of effect is defined. If the factors are consistent with each other to prove each other are considered as positive+ but if the factors are inconsistent with each other are considered as negative -. Finally, these effects are used well in the conclusion and giving the solution for the organization. 6. Results The organizations defined short-term, mid-term and long-term goals for the organizations and investigated the required strategies and solutions to achieve these goals and are selected for the performance. In strategic management issue, most of the discussions are related to the investigation of the conditions of the organization and selection of the type of the 33
  • 5. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 strategy and less is investigated about the quantity relations between the strengths, weaknesses, opportunities and threats. In this paper, at first the strengths are considered and then by SWOT matrix, the weakness, opportunities and threats are selected in the form of a quantity strategic matrix, a good strategy for the organization based on the intensity of each of the factors. The best strategy for Abidi Pharmacology Company was "Entering new internal and external markets" obtained of QSPM table. By classification of the factors based on BSC dimensions, the field of strengths, weaknesses, opportunity and threats are defined in financial, customers, internal process and learning. Based on this classification, causative relations of the locations are drawn in figure 3 and the general conclusion of this discussion is that by first priority of the strategies" entering the new internal and external markets" obtained of QSPM table and causative relations are drawn, strategic map is designed for the strategy of "entering the new internal and external markets" and some solutions are used to make the process rapid. As is shown in figure 11, the relations are designed based on good strategy and in financial, customers, internal process and growth and learning some solutions are processed. Generally, in the financial process for business strategy based on 1.income growth and combination, 2. Reduction of costs/ productivity improvement, 3. Optimized use of assets/investment strategy. In customers dimension, as is shown based on indices 1. Market share, 2. Sustainability of the customers, 3- Achievement of the customers, 4. Customers satisfaction, 5- Customers profitability and it is a good instrument for measuring and using these indices. In internal process dimension, based on some indices as 1. Innovation, 2. Operation process, 3. After sale services are used and in growth and learning, some indices as 1. Staffs satisfaction, 2. Staffs sustainability, 3. Staffs productivity, etc. considering all these indices cause that in the application of good strategy we act well. The strategies that were selected in financial dimensions, customers, internal process and growth and learning to Abidi pharmacology company based on selected strategy including: Financial dimension  Increasing export  Maximizing the sale volume in new markets, the balance between profitability growth and application of assets  Using government loans  Reduction of the costs and fixed cost of goods Customers' dimension  Using brand to enter new markets  Increasing the quality of goods against the products of rivals to increase the share of market  Using the increase of cardio-vascular diseases to enter the new fields  Focus on special products to be present in specialized markets Internal process dimension  Using the capacities of the organization to be present in new markets  Using the productions of license products for filling the gap of the products in the market  Adding other distributing companies for development of the market Growth and learning dimension  Using strong human resources in R&D dimension to product good products in new markets  Sustainability of staffs in marketing system  Formation of serious market research teams References: 1. Stacy, Ralf. 2002. Strategic management and dynamics of the organization. Translated by Mohammad Reza Shojai, Tehran. Economical affairs school. 2. Aerabi, Seyed Mohamma. 2006. The strategic planning. Tehran. The office of cultural research office. 3. Alvani, Mehdi, Seyed Naqavi, Mirali,1995. The balanced scores model, a model to evaluate the performance in government sector. The journal of management studies. No. 37, 38. P. 2-17. 4. David, Fred. R. Translated by Parsian. Ali and Aerabi. Seyed Mohammad. 2008. Strategic management: Tehran. Cultural studies office. 5. Rahimi. Qafur. 2004.The evaluation of the performance of the organization. Tadbir journal. No. 173. P. 41-42. 6. Ali Ahmadi, Alireza. Fatollah, Mehdi. Tajoldin. Iraj. 2003. A comprehensive view on strategic management: strategies, paradigms, schools, processes, models, techniques and tools. Tehran. Tolid Danesh. 7. Namazi, Mohammad. Ramezani, Amir Reza. 2003"The balanced evaluation in management accounting". Social and humanistic sciences journal of Shiraz University. No. 2. Spring. P. 2-20. 8. Caplan, Robert and David Norton. 2007. Strategy map: Turning the assets to observed outcomes. Translated by Masood Akbari Hossein and Amir Maleki, Tehran. Ariana industrial research group. 34
  • 6. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 9. Amaratunga, Baldry & Sarshar (2001) “Process improvement through performance measurement: the balanced scorecard methodology”*. Work Study*. Volume 50. No. 2, pp.179-188. 10.Kaplan, Robert s., Norton, David P. 1996. *Translating Strategy Into Action: The Balanced Scorecard.* Harvard business school press. USA:. 11. H.Mintzberg & J.Lample (2001) Reflection on the Thinking for the Next Strategy Process Strategic Economy ; Sossey-Bass 12- Houben G & K. Lenie & K. Vanhoof.(1999). A knowledge-based SWOT analysis system as an instrument for strategic planning in small and medium sized enterprises, Decision Support Systems, No. 26 ,pp 125–135. 13. Hepworth, Paul (1998) "Weighing it up – a literature review for the Balanced scorecard", * Journal of Management Development,* Vol17. No. 8. pp 559-563. 14. Horngren, Charles T. & et.al, (2002) *Cost Accounting: A Managerial Emphasis. * Prenticehall international, inc.USA:0222. 15. Johnson, Age (2004) "Balanced scorecard: theoretical perspectives and public management implications", *Managerial Auditing Journal*,Vol 46. No. 6. pp 943-992. 16. Lawrie, Gavin & Cobbold, Ian (2004) "Third Generation Balanced Scorecard: Evolution of an Effective Strategic Control", *Internaional Journal of Productivity & Performance Management*, Vol.59. No. 7. pp644-609 17. Fernandes, Kiran Jude &et. Al. (2005) "Lessons from Implementing the Balanced Scorecard in a Small and Medium Size Manufacturing Organization", * Technovation XX,* pp4-40. 18. Rahmanseresht, Husain. (2005), Strategic Management, Fan and Hunar Publishing company, Tehran 19. Stan, Davis & Albright, Tom (2004) "An Investigation of the Effect of Balanced Scorecard Implementation on Financial Performance",*Management Accounting Research*, Vol. 45. pp 495-459. 20.Stewart, R., Moamed, S., Daet, R. (2002). "Strategic implementation of IT/IS projects in construction: a case study", Automation in Construction, 44, 614–634. 21.Ulgen . H, Mirze .S.K , (2004)Strategic Management , Literature publication , Istanbul. 35
  • 7. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Matrix EFE Environme ntal factors (opportuni ties and threats) Determining Determine Vision the the Execution Control and evaluation strategies optimized strategies Internal factors (strengths Mission and weaknesse s) Goal Giving Value solution Matrix IFE Classification of factors based on Causative Strategic map design Bsc relations Development Internal Customer Financial and learning process Chart 1: The strategic planning process [6] combined with BSC approach Figure 3: The External factors evaluation matrix Internal factors Code Weight Score Weighted Explanation score Advantage 1- The brand is recognized S1 4 0.08 0.32 2- Long history in the market (60 years) S2 4 0.06 0.24 3- Drug quality approved by the World Health organization S3 4 0.07 0.28 The first company of standard GMP 4. Using advanced machineries for producing drug S4 3 0.05 0.15 5. Strong human resources (in drugs) S5 3 0.05 0.15 6. using strong distributing companies for distributing the products S6 4 0.07 0.24 7. Export S7 4 0.07 0.28 8. Using advanced warehousing with world standards for raw materials S8 3 0.05 0.15 and made goods 9. Starting the production of international products S9 3 0.04 0.12 Weakness 1. Weak packing of products W1 1 0.08 0.08 2. The lack of concentration on special products (portfolio 170 product) W2 2 0.04 0.08 3. Low profit margin of the products due to the importance of the W3 1 0.06 0.06 quality 4. The low income compared to the sale volume to the competitors W4 1 0.06 0.06 5. The lack of good strategy for the future due to continuous change of W5 2 0.04 0.08 ownership 6. The lack of compensating the services of managers causing their lack W6 2 0.02 0.04 of loyalty. 7. The lack of definition of the procedures, instructions and execution W7 2 0.05 0.1 methods in the company 8. The lack of using new management techniques in the works W8 2 0.03 0.06 9. Weak performance in R&D section to the competitors W9 1 0.08 0.08 Sum 36 1 2.57
  • 8. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Figure 2: The Internal factors evaluation matrix External factors Explanation ed score Weight Weight Score Code Opportunity 1.The growing trend of cardio- O1 4 0.09 0.36 vascular diseases 2.The approval of drug import barriers O2 4 0.07 0.28 3.Using bank financial resources O3 4 0.08 0.32 The lack of bank loan to importing companies in a new rule of Central bank 4.The lack of execution of drug O4 3 0.06 0.18 Copying foreign drug formulas in Iran intellectual ownership law in Iran. 5.The lack of drug production O5 3 0.06 0.18 Afghanistan, Iraq, etc facilities in neighboring countries 6.Assigning cheap loans to production O6 3 0.05 0.15 The formation of national fund and government drug companies responsibility to state banks (e.g. industry and mine) 7. The limitation applied on import of O7 3 0.05 0.15 Producing license products, transferring technology to foreign countries Iran 8.The exemption of putting money to O8 3 0.03 0.09 New rule of health ministry, importing companies are increase the price of profit- obliged to put money to the treasury account consumption drugs for local producers Threats 1.Long-term claims period T1 1 0.07 0.07 2.Short term period of paying the T2 2 0.05 0.1 debts 3.High rate of bank interest T3 1 0.08 0.08 4.Great changes in health ministry T4 2 0.04 0.08 rules 5.Unduly import of products T5 1 0.06 0.06 6.The lack of loyalty to rival T6 2 0.03 0.06 companies to ethical principles 7.The lack of observing the quality of T7 2 0.02 0.04 rival companies 8.Foreign exchange rate changes T8 1 0.09 0.09 9.Financial sanctions T9 1 0.07 0.07 Money transfer and opening document credit Sum 1 2.36 Figure 4: SWOT matrix [9] SWOT Strengths list (S) Weakness list (w) Opportunities list SO strategies or WO strategies or (O) strategies (Max-Max) strategies (Min-Max) Threats list ST strategies or WT strategies or (T) (Max-Min) strategies strategies (Min-Min) Figure 5: SWOT matrix [9] SWOT Strengths Weaknesses matrix S1, S2, S3 S4, S5, S6, S7, S8. W1,W2,W3 ,W4,W5,W6, W7 ,W8 ,W9 Opportu Aggressive strategy (SO) Cautious strategy (WO) nities The strategy of market development of the product and The strategy of investment in packing industries O1, increase of production W1,W2,W3,W9,O3,O6,O8 O2, S4,S5,S6,S8,S7,O1,O3,O4,O5,O6 The strategy of concentration on special products O3, The strategy of producing raw materials from Iran W2,W3,W4,W9,O1,O2,O7 O4, (S3,S4,S5,S8,O2,O4,O6,O7) The strategy of formulating management system and O5, The development strategy and entering global markets research O6, (S1,S3,S4,S5,S7,O1,O5) (W5,W6,W7,W8,W9,O1,O3) O7, O8 Threats Competition strategy (ST) Defensive strategy (WT) T1 The strategy of market development of the product and Costs reduction strategy T2 increase of production (W2,W3,W4,T1,T2,T4) T3 (S1,S2,S3,S4,S6,S7,T1,T2,T5) The strategy of ignoring the low outcome products T4 The strategy of using specialized force in production of (W2,W3,W4,T1,T2,T3) T5 special products T6 (S1,S4,S5,T5,T7) T7 The strategy of attracting more loans of the government 37 T8 (S1,S2,S3,S7,T1,T2,T3,T8) T9 The strategy of using distribution channels in the neighboring countries to reduce the costs and facility in export (S1,S3,S6,S7,S8,T1,T8,T9)
  • 9. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Figure 6: SWOT matrix of Abidi Company Figure 7: Quantity strategy planning matrix Figure 8: Quantity strategy planning matrix specialized force in specialized force in producing specific producing specific reducing the costs reducing the costs Strategy 2: Using Strategy 2: Using more loans of the more loans of the Importance coefficient coefficient (weight) strategy of using strategy of using and easy export and easy export Strategy 4:The Strategy 4:The Absorption of Absorption of Entering new Entering new countries for countries for neighboring neighboring government government distribution distribution channels in channels in Strategy 1: Strategy 3: Strategy 1: Strategy 3: products products Importance markets markets (weight) AS TAS AS TAS AS TAS AS TAS A TAS AS TAS AS TAS AS TAS strengths (S) S S1 0.08 4 0.32 3 0.24 4 0.32 4 0.32 Opportunities (O) S2 0.06 4 0.24 2 0.12 4 0.24 2 0.12 O1 0.09 4 0.36 4 0.36 3 0.27 3 0.27 S3 0.07 4 0.28 4 0.28 4 0.28 4 0.28 O2 0.07 4 0.28 3 0.21 2 0.14 2 0.14 S4 0.05 3 0.15 4 0.2 2 0.1 3 0.15 O3 0.08 3 0.24 2 0.16 2 0.16 2 0.16 S5 0.05 2 0.1 4 0.2 2 0.1 2 0.1 O4 0.06 4 0.24 3 0.18 2 0.12 2 0.12 S6 0.07 4 0.28 2 0.14 2 0.14 4 0.28 O5 0.06 4 0.24 3 0.18 4 0.24 4 0.24 S7 0.07 4 0.28 3 0.28 4 0.28 4 0.28 O6 0.05 3 0.15 3 0.15 2 0.1 3 0.15 S8 0.05 3 0.15 2 0.1 2 0.1 3 0.15 O7 0.05 4 0.2 2 0.1 3 0.15 2 0.1 O8 0.03 2 0.06 2 0.06 2 0.06 1 0.03 S9. 0.04 3 0.12 2 0.1 2 0.08 2 0.08 Weaknesses (WT) Threats (T) W1 0.08 4 0.32 4 0.32 2 0.16 4 0.32 T1 0.07 4 0.28 3 0.21 4 0.28 4 0.28 W2 0.04 2 0.08 2 0.08 2 0.08 3 0.12 T2 0.05 3 0.15 3 0.15 4 0.2 3 0.15 W3 0.06 4 0.24 4 0.24 4 0.24 4 0.24 T3 0.08 3 0.24 1 0.08 4 0.32 3 0.24 W4 0.06 4 0.24 3 0.18 4 0.24 3 0.18 T4 0.04 3 0.12 2 0.08 2 0.08 2 0.08 W5 0.04 4 0.16 3 0.12 3 0.12 3 0.12 T5 0.06 4 0.24 4 0.24 3 0.18 2 0.12 W6 0.02 2 0.04 2 0.04 2 0.04 2 0.04 T6 0.03 2 0.12 2 0.08 2 0.08 2 0.08 W7 0.05 3 0.15 3 0.15 3 0.15 3 0.25 T7 0.02 2 0.04 2 0.04 2 0.04 2 0.04 W8 0.03 3 0.09 2 0.06 2 0.06 2 0.06 T8 0.09 3 0.27 2 0.18 4 0.36 4 0.36 W9 0.08 4 0.32 4 0.32 2 0.16 2 0.16 T9 0.07 3 0.21 2 0.14 3 0.21 4 0.28 Sum 3.28 3.17 2.89 3.25 Sum 1 3.44 2.6 2.99 2.84 Figure 9: The absorption of strategies to the internal and external factors 38
  • 10. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Strategy 1: Strategy 2: Using Strategy 3: strategy 4:The strategy of Strategies Entering new specialized force Absorption of using distribution channels markets in producing more loans of the in neighboring countries for Absorption specific products government reducing the costs and easy score export Absorption score of 3.28 3.17 2.89 3.25 internal factors Absorption score of 3.44 2.6 2.99 2.84 external factors Average score 3.36 2.885 2.94 3.045 Fig. 10: SWOT classification based on BSC Customer Business internal Growth, innovation of financial factors processes organization S1,S2, S3, W2 O1 S4, S6, S8, S9, W1, W5 S5 W6 W8 W9 O4 O5 S7, W3, W4 O2 O3 O6 O7 O8 T1 W7 T4 T6 T2 T3 T5 T7 T8 T9 39
  • 11. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Figure 11: The Causal relations of “S, W, O, T” with classification BSC Financial The limitation applied on Unduly import The low import of foreign _ of generic income countries products + compared to Foreign the sale The approval of drug exchange _ volume to import barriers rate + the_ changes competitors _ Exemptions Financial sanctions _ Using bank Low profit Assignin financial margin of the + Export _ products due to + g cheap resource _ loans to + s the importance _ productio The lack of drug of the quality production n drug _ companie facilities in neighboring s The lack of countries observing the High rate Short term Long-term quality of rival of bank period of claims companies interest paying the period debts _ The brand is Customers recognized Long history The lack of + in the market concentration on special products + + (portfolio 170 The lack of loyalty to Drug quality _ product) The growing approved by the _ _ rival trend of companies to World Health cardio- _ organization ethical vascular + principles diseases _ using strong Using advanced Great changes distributing companies machineries for The lack of good in health for distributing the producing drug strategy for the ministry rules products future due to continuous change of Internal Process ownership + + _ Weak + Starting the The lack of packing of Using products production of definition of the advanced international procedures, warehousi products + instructions and ng with execution methods world in the company standards for raw materials and made Weak goods performance in _ The lack of Growing and learning R&D section to execution of the competitors drug intellectual + ownership law in _ Iran. Strong human _ The lack of using The lack of resources (in compensating _ new management drugs) techniques in the the services of 40 managers works causing their .lack of loyalty
  • 12. Industrial Engineering Letters www.iiste.org ISSN 2224-6096 (print) ISSN 2225-0581 (online) Vol 2, No.7, 2012 Figure 11: Strategic map of factors BSC Strategies The strategy of entering new markets (internal and external) dimension s  i ncreasing export Unduly  Exchange M import of Financial aximizing the sale volume in new rate generic markets, the balance between the changes products Export profitable growth and assets The lack of application quality of  U rival Long-term companeis sing government loans claims  R Financial eduction of the costs and fixed price sanction of the goods High rate Debt of bank payment  U sing brand to enter new markets Old record  The brand I in market Customer ncreasing the quality of goods against is famous the rivals products  UThe lack of sing the increase of cardio-vascular loyalty to diseases to enter new zones The quality of rival  drug approved Ccompanies oncentration on special products to be by world to ethical present in specialized markets organizations  U sing organization capacities to be present in new markets Using advanced Internal  machine U Considerable process sing the production of the license changes in products for filling the gap of the the rules of products of the market health  A ministry Using strong dding other distribution companies distributing for the development of the market companies The start of Using  production of advanced license warehousi ng  U sing strong human resources in R&D section to produce good Learning, products in new markets growth,  Strong S education ustainability of the beneficiary staffs human in marketing system resources in Using  drug F advanced orming new market research teams warehousing 41
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