Vrm - A different perspective to be really customer-centricAndrea Incalza
The document discusses the concept of Vendor Relationship Management (VRM) as the customer-side counterpart to CRM. Some key points:
- VRM tools would empower customers to independently manage their relationships with vendors and own their own data.
- Principles of VRM include customers being independent actors who integrate their own data and control how it is shared.
- VRM aims to move away from the "captive customer" model and give customers tools to freely express demands and intentions.
- Examples of VRM projects include the Hub-of-All-Things and personal data vaults that allow customers to own and manage their information across different services and products.
The document discusses negotiation skills and provides tips for negotiators. It defines negotiation as getting what you want from another party through compromise. An ideal negotiator is a good communicator, confident, patient, and knowledgeable about different negotiation styles. The steps of negotiation include preparation, establishing a relationship, bargaining, and reaching an agreement. The document also outlines how to handle objections, dirty tricks, and offers additional negotiation strategies and secrets.
Many of the assistant's best clients had never heard of the company when first contacted. The assistant seeks to introduce themselves and provide information to the contact, asking if Tuesday or Wednesday would be better to discuss further or drop off a book, which would only take 2 minutes of the contact's time. The assistant acknowledges objections about not needing anything or having enough time, using techniques like feeling what the contact feels, minimizing the time commitment, and providing alternative choices for when to meet.
An engineer needs work experience to develop skills but lacks opportunities, universities want better industry integration to ease student transition to careers, and the state needs coordinated education and industry to improve study-work transition as better integration will give students career confidence and companies confident prospects and education.
The document outlines questions for an interview and provides an empathy map for the stakeholder. The questions focus on the interviewee's profession, work schedule, workload, holidays, meetings with superiors, and relationship with their boss. The empathy map shows the stakeholder feels disappointed, irritated, and depressed due to disagreements with their project guide/boss, lack of initial training, and performance-based increments. They think their job is their dream job but don't seem to like it currently. The problem stated is the stakeholder needs a way to adjust to their guide as their health is deteriorating from excess workload.
The document discusses healthy communication skills such as listening, nonverbal communication, communicating under stress, and empathy. It provides examples of each skill and emphasizes focusing on the speaker, avoiding judgment, showing interest, keeping an open posture, using positive body language, loosening shoulders and breathing when stressed, looking for humor, being willing to compromise, and understanding the other person's feelings. Unhealthy communication includes blaming, defensiveness, labeling, sarcasm, hopelessness, and denial of feelings. The document encourages remembering the EAR method of showing empathy, being assertive, and communicating respectfully.
This presentation will introduce you to nine rebuttals to consider using when stakeholders (customers, partners, employees, media, investors, vendors, etc.) tell you NO.
Vrm - A different perspective to be really customer-centricAndrea Incalza
The document discusses the concept of Vendor Relationship Management (VRM) as the customer-side counterpart to CRM. Some key points:
- VRM tools would empower customers to independently manage their relationships with vendors and own their own data.
- Principles of VRM include customers being independent actors who integrate their own data and control how it is shared.
- VRM aims to move away from the "captive customer" model and give customers tools to freely express demands and intentions.
- Examples of VRM projects include the Hub-of-All-Things and personal data vaults that allow customers to own and manage their information across different services and products.
The document discusses negotiation skills and provides tips for negotiators. It defines negotiation as getting what you want from another party through compromise. An ideal negotiator is a good communicator, confident, patient, and knowledgeable about different negotiation styles. The steps of negotiation include preparation, establishing a relationship, bargaining, and reaching an agreement. The document also outlines how to handle objections, dirty tricks, and offers additional negotiation strategies and secrets.
Many of the assistant's best clients had never heard of the company when first contacted. The assistant seeks to introduce themselves and provide information to the contact, asking if Tuesday or Wednesday would be better to discuss further or drop off a book, which would only take 2 minutes of the contact's time. The assistant acknowledges objections about not needing anything or having enough time, using techniques like feeling what the contact feels, minimizing the time commitment, and providing alternative choices for when to meet.
An engineer needs work experience to develop skills but lacks opportunities, universities want better industry integration to ease student transition to careers, and the state needs coordinated education and industry to improve study-work transition as better integration will give students career confidence and companies confident prospects and education.
The document outlines questions for an interview and provides an empathy map for the stakeholder. The questions focus on the interviewee's profession, work schedule, workload, holidays, meetings with superiors, and relationship with their boss. The empathy map shows the stakeholder feels disappointed, irritated, and depressed due to disagreements with their project guide/boss, lack of initial training, and performance-based increments. They think their job is their dream job but don't seem to like it currently. The problem stated is the stakeholder needs a way to adjust to their guide as their health is deteriorating from excess workload.
The document discusses healthy communication skills such as listening, nonverbal communication, communicating under stress, and empathy. It provides examples of each skill and emphasizes focusing on the speaker, avoiding judgment, showing interest, keeping an open posture, using positive body language, loosening shoulders and breathing when stressed, looking for humor, being willing to compromise, and understanding the other person's feelings. Unhealthy communication includes blaming, defensiveness, labeling, sarcasm, hopelessness, and denial of feelings. The document encourages remembering the EAR method of showing empathy, being assertive, and communicating respectfully.
This presentation will introduce you to nine rebuttals to consider using when stakeholders (customers, partners, employees, media, investors, vendors, etc.) tell you NO.
Slides to accompany a bite-size training session on overcoming objections in a sales situation. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Prototype Embrace "Uncase"
Jennifer Aaker
Susie Wise
Corey Ford
Sara Leslie
Margot Sutherland
Enrique Allen
& Many Others
Stanford Graduate School of Business
Hasso Plattner Institute of Design at Stanford
Mallory recently graduated from college and is ready to enter the workforce but is fearful of failure and unprepared to begin her job search. She lacks a resume, job search plan, and feels unqualified to compete in the job market. Mallory would benefit from a step-by-step guide to help her get started with her job search and reduce feelings of being overwhelmed.
This document discusses feelings and emotions as topics for conversation classes. It provides examples of common feelings like sad, happy, angry, and asks students to discuss what colors they associate with each feeling. Students are prompted to share experiences that elicited various emotions, both positive and negative, and to describe how a song made them feel using color. The document aims to help students practice talking about feelings and emotions.
I presented an hour session on overcoming objections at Richard Mulvey's Power Series in Cape Town (21 April), Durban (22 April 2015) and Johannesburg (23 April 2015).
Customer Centric Retail Innovation - Bucharest May 29, 2008Alain Thys
The document discusses customer-centric retail innovation and provides five steps to achieve it:
1. Take the customer perspective by understanding their journey and needs.
2. Get to know customers' emotions and what really matters to them.
3. Focus innovation efforts on areas that have the most customer engagement and emotional involvement.
4. Ensure employees understand and are aligned with the customer-centric strategy.
5. Start implementing customer-centric innovations while continuing to learn from customers.
Sean chose to attend UConn because it was affordable but realized he did not enjoy his physics major. He switched to math but remained uninspired. He felt stuck in a program he was no longer interested in and flunked out. He wishes he had been pushed to explore other creative options that matched his interests in design and music. Now he is building a career applying his skills through freelance work and hopes to pursue design further.
This is a Futurelab Action Guide I wrote up on the topic of customer centricity.
Before you criticise the small fonts: it's designed for use on a small/computer screen only :-)
The document discusses building a customer-centric organization, including understanding customer needs, addressing challenges of global clients, developing a compelling value proposition, and focusing on the customer through activities like customer segmentation, understanding requirements, and building customer relationships. It provides frameworks and examples for transforming an organization from being product-focused to being customer-focused.
5 Steps Guide to Building a Customer Centric CompanyCustomericare
Many companies claim to be customer centric nowadays but very few really are. Here's a simple guide to help you be one of the few truly customer-centric companies out there.
Bonus: checklists to download, print and share (no email needed, just grab them in the slides)
The document discusses how to express feelings and emotions. It provides examples of how people may feel in different situations, such as confused if given opposite advice, fed up with an unhappy boss, or shocked if their home was burglarized. Various feelings like disappointed, nervous, offended, and grateful are also examined. The document encourages describing emotions using adjectives and idioms and provides activities for developing vocabulary around extreme adjectives and listening to examples of how people express feelings.
This document provides guidance on handling objections in the sales process. It defines what objections are, when prospects typically object, and the 10 steps of the sales process where objections may arise. It also categorizes six major types of objections (hidden, stalling, no-need, money, product, source) and provides techniques for understanding and responding to each type, including asking questions, rephrasing objections, using third parties, and turning objections into reasons to buy. The overall goal is to help prospects examine reasons for and against the purchase to move them towards a buying decision.
The document discusses how to effectively target marketing through email segmentation and social media campaigns. It recommends segmenting email lists based on no more than 3 key data points like location, gender, and age. The document emphasizes targeting the right audiences with relevant content and messages. Several examples are given of targeted campaigns for brands like Target and Coca Cola that drove higher coupon redemption rates and grew audiences. Overall, the key to success is precisely identifying and engaging the most relevant customer segments through both email and social media marketing.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Slides to accompany a bite-size training session on overcoming objections in a sales situation. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Prototype Embrace "Uncase"
Jennifer Aaker
Susie Wise
Corey Ford
Sara Leslie
Margot Sutherland
Enrique Allen
& Many Others
Stanford Graduate School of Business
Hasso Plattner Institute of Design at Stanford
Mallory recently graduated from college and is ready to enter the workforce but is fearful of failure and unprepared to begin her job search. She lacks a resume, job search plan, and feels unqualified to compete in the job market. Mallory would benefit from a step-by-step guide to help her get started with her job search and reduce feelings of being overwhelmed.
This document discusses feelings and emotions as topics for conversation classes. It provides examples of common feelings like sad, happy, angry, and asks students to discuss what colors they associate with each feeling. Students are prompted to share experiences that elicited various emotions, both positive and negative, and to describe how a song made them feel using color. The document aims to help students practice talking about feelings and emotions.
I presented an hour session on overcoming objections at Richard Mulvey's Power Series in Cape Town (21 April), Durban (22 April 2015) and Johannesburg (23 April 2015).
Customer Centric Retail Innovation - Bucharest May 29, 2008Alain Thys
The document discusses customer-centric retail innovation and provides five steps to achieve it:
1. Take the customer perspective by understanding their journey and needs.
2. Get to know customers' emotions and what really matters to them.
3. Focus innovation efforts on areas that have the most customer engagement and emotional involvement.
4. Ensure employees understand and are aligned with the customer-centric strategy.
5. Start implementing customer-centric innovations while continuing to learn from customers.
Sean chose to attend UConn because it was affordable but realized he did not enjoy his physics major. He switched to math but remained uninspired. He felt stuck in a program he was no longer interested in and flunked out. He wishes he had been pushed to explore other creative options that matched his interests in design and music. Now he is building a career applying his skills through freelance work and hopes to pursue design further.
This is a Futurelab Action Guide I wrote up on the topic of customer centricity.
Before you criticise the small fonts: it's designed for use on a small/computer screen only :-)
The document discusses building a customer-centric organization, including understanding customer needs, addressing challenges of global clients, developing a compelling value proposition, and focusing on the customer through activities like customer segmentation, understanding requirements, and building customer relationships. It provides frameworks and examples for transforming an organization from being product-focused to being customer-focused.
5 Steps Guide to Building a Customer Centric CompanyCustomericare
Many companies claim to be customer centric nowadays but very few really are. Here's a simple guide to help you be one of the few truly customer-centric companies out there.
Bonus: checklists to download, print and share (no email needed, just grab them in the slides)
The document discusses how to express feelings and emotions. It provides examples of how people may feel in different situations, such as confused if given opposite advice, fed up with an unhappy boss, or shocked if their home was burglarized. Various feelings like disappointed, nervous, offended, and grateful are also examined. The document encourages describing emotions using adjectives and idioms and provides activities for developing vocabulary around extreme adjectives and listening to examples of how people express feelings.
This document provides guidance on handling objections in the sales process. It defines what objections are, when prospects typically object, and the 10 steps of the sales process where objections may arise. It also categorizes six major types of objections (hidden, stalling, no-need, money, product, source) and provides techniques for understanding and responding to each type, including asking questions, rephrasing objections, using third parties, and turning objections into reasons to buy. The overall goal is to help prospects examine reasons for and against the purchase to move them towards a buying decision.
The document discusses how to effectively target marketing through email segmentation and social media campaigns. It recommends segmenting email lists based on no more than 3 key data points like location, gender, and age. The document emphasizes targeting the right audiences with relevant content and messages. Several examples are given of targeted campaigns for brands like Target and Coca Cola that drove higher coupon redemption rates and grew audiences. Overall, the key to success is precisely identifying and engaging the most relevant customer segments through both email and social media marketing.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.