Resume

1. ALEJANDRA ACOSTA DOMINGUEZ
229 Walden Heights SE Phone: 403.400.7205
Calgary, AB T2X 0V7 Email: alejandraacostad@hotmail.com
LinkedIn: https://ca.linkedin.com/in/alejandra-acosta-domínguez-91151267
ACCOUNTANT
A current student of Advanced Accounting at Mount Royal University, and a skilled finance and credit analyst with
varied international experience and strong economic education background. Accomplished professional with focus on
business growth and customer relations. Bilingual (Spanish – English). Professional with records reporting, with
technical proficiency in Microsoft Office Suite programs. Professional pursuing the CPA Designation.
AREAS OF EXPERTISE
 Financial Analysis
 Financial Ratios
 Accounting
 Risk Management
 Research/Reporting.
 New Business Development
 Integrity-Based Sales
 Customer Service
 International Experience
 Academic Tutoring
 Proactive
 Competitive Intelligence
 Leadership
 Quick and Efficient Learner
 Detail-Oriented
 Team Player
PROFESSIONAL EXPERIENCE
BANCO DE OCCIDENTE S.A., CALI, COLOMBIA 2010 – 2013
CREDIT ANALYST
 Analyzed credit data, and financial statements to determine the degree of risk involved in extending credit or
lending money.
 Directed approvals for Credits up to $10.000 CAD.
 Evaluated customer records and recommended lending options based on earnings, savings data, payment history,
and purchase activity.
 Generated financial ratios, using computer programs, to evaluate customers' financial status.
 Elaborated special reports monthly with credit and financial data of clients to Vice-President of Credit.
 Confered with the National Directorate of Credit to exchange credit information and recommendations for credit
approval.
 Reviewed individual or commercial customer files to identify and select delinquent accounts for collection.
 Monitored and reported monthly payment habits of clients that whose credits were approved.
FINANCIAL ANALYST - INTERNSHIP
 Assisted financial analyst on performing diverse financial assessments.
 Prepared preliminary information for financial analyst to monitor monthly costs.
 Assisted office manager with daily and weekly activities such as data entry, inventory of supplies, organizing and
preparing meeting rooms for conferences (presencial and virtual).

COCOCO CHOCOLATERIE BERNARD CALLEBAUT
2015 - 2016
SALES ASSOCIATE AND KEY HOLDER.
 Recorded hourly sales figures and ensured efficient purchases were made.
 Open and closes the store following proper procedures documented in the opening and closing checklist.
 Ensure that registers are properly opened and closed, doors are opened and locked and alarms are set correctly.
 Confirm that deposit slips, spreadsheets, envelops and deposit bags are correctly filled out and discrepancies are
reconciled and cleared by accounting.

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 Remain current on all company policies and ensures that all policies, standards and procedures are maintained
and followed in a consistent manner.
 Stays current and up-to-date on all store systems
 Elaborated Inventory, Write Off, and Sales reports.
HUDSON’S BAY, CALGARY, CANADÁ
2015
SALES ASSOCIATE AND CUSTOMER SERVICE REPRESENTATIVE
 Recorded hourly sales figures and ensured efficient purchases were made, as well as demonstrated individual
initiative by constantly being a productive cashier.
 Conduct client surveys in order to obtain information about potential customers
 Proven ability to operate cash register and manage drawer
 Developed multi- tasking and conflict resolution skills through serving customers in a fast- paced environment
 Accurate with math and currency
GYMBOREE, CALGARY, CANADÁ
2015
SALES ASSOCIATE AND CUSTOMER SERVICE REPRESENTATIVE
 Dealing efficiently with questions and queries from customers.
 Promoting the company’s products and services to customers.
 Ability to communicate effectively with a wide range of customers
 Handling objections professionally.
GAP INC. CALGARY, CANADÁ
SALES ASSOCIATE AND CUSTOMER SERVICE REPRESENTATIVE.
2015
 Highly skilled in providing a timely, efficient, and considerate customer service.
 Demonstrated ability to respond and resolve customer’s requests and concerns.
 Able to assist customers with purchases and transaction.
 Experienced in restocking merchandise.
 Meticulous competency in sales, products and services.
 Excellent written and verbal communication skills.
 Ability to develop strong customer relations.
EDO JAPAN, CALGARY, CANADÁ 2014
CASHIER AND CUSTOMER SERVICE REPRESENTATIVE
 Received payment by cash, credit cards, automatic debits.
 Took the customer orders.
 Resolved customer complaints.
 Answered cusomers’ questions, and provided information on procedures and/or policies.
 Maintained general upkeep duties.
PONTIFICIA JAVERIANA UNIVERSITY, CALI, COLOMBIA 2009 – 2010
ACADEMIC MONITOR OF ECONOMIC GAMES THEORY
 Created and organized assignmetnts for students, marked worshops, assigments and quizzes for students.
 Developed meetings with students for solving questionaries and other correcting workshops.
 Established and maintained solid and appropriate work relationships with students.
 Facilitated report cards of students to professor.
EDUCATION & TRAINING
Postgraduate Certificate, Advanced Accounting, Mount Royal University, Calgary, Canada
GPA: 3.75 / 4.00
Bachelor Degree, Economics, Pontificia Javeriana University, Cali, Colombia
International Qualification Assessment Service (IQAS) – Canada: Bachelor Degree with Focus in Economics and

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International Business.
World Education Services (WES) – Canada: Bachelor Degree in Economics and International Business.
Business Certificate, CAPPA – Petroleum Production Accounting (Level 1), Mount Royal University, Calgary, Canada
ADDITIONAL TRAINING
INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM (IELTS) Overall: 7.0 2014
Mount Royal University, Calgary, Canada
Petroleum Production Accounting Certificate, CAPPA, Level I 2014
English for Academic Purposes (EAP 1) and (EAP 2) 2014
English Foundations (EF2) and (EF3) 2013
SENA - National Service of Learning, Cali, Colombia 2010
Financial and Banking System
Financial and Accounting Principles
English for all, Basic II
English for all, Basic III
Pontificia Javeriana University, Cali, Colombia
Seminars and Forums:
Course Colombia Stock Exchange (BVC) Intermediate "Investing in Stocks” 2010
Millionaire Contest Exchange (BVC) 2010
Colombian Financial Stability and the Asia Pacific Business 2010
2nd Day of Scientific Research - Research and Innovation: Building Country 2009
National Congress of Economists: How can we generate development economists? 2009
Monitor Training Course with Emphasis on Research 2009
Volunteering And community Service
THE MUSTARD SEED – DONATION SORTING VOLUNTEER – 2015
Other Information
MEMBER OF THE BISSETT ACCOUNTING STUDENT SOCIETY (BASS)