Questionnaire results on the satisfaction of the customers inside the mess

1. Questionnaire
Results

2. This study shows that ‘The satisfaction of the customers inside the
mess ’,created a questionnaire for our CUTM mess research in
order to collect information about to do this prepared variety of
questions in which it would be useful for the survey and it also
helps us to decide the target of our given task.
So by taking, 33 customers to get the perfect information of our
survey by using simple random sampling method.

3.  To find out the satisfaction of customers of
the

4.  For the collection of data we have chosen simple random sampling
method
 Because
1.It needs minimum knowledge of the study group of people in advance.
2.For the classification of our questionnaire it is easy because it is free from
errors.
3.This is suitable for data analysis which includes the use of inferential
statistics.

5.  Data will be collected from the customers of
the mess . Questionnaire will be used to
collect data from customers.

6. 30
3
No. of customers
student
faculty
category No. of customers
student 30
faculty 3
total 33
The pie chart shows that out of the 33 people that completed the questionnaire,
3 of these were faculty and 30 were students. This is quite an equal amount so it
should not affect my overall results drastically.

7. 30
3
0
5
10
15
20
25
30
35
18-24 30+
Age group
no.of customer
Age
group
no.of
customer
18-24 30
30+ 3
total 33
This clustered column shows that the majority of the people that completed our
questionnaire were age between18-24. A total of 3 was aged 30+ .This will show
through our results as the genres that prefer to eat in the mess more to the
younger generation rather then the older.

8. 14
19
Gender
male
female
gender no.of customer
male 14
female 19
total 33
This doughnut chart shows that out 14 people that completed our
questionnaire, 19 of these were female and 14 were male. This is quite an
equal amount so it should not affect my overall results drastically.

9. 1
4
6
22
0 5 10 15 20 25
1
2
3
everyday
Attended days
no.of customer
attended
days in a
week
no.of
customer
1 1
2 4
3 6
everyday 22
total 33
This stacked bar chart shows that out of 33 people, that completed the questionnaire, 22
customers attend everyday, 1 customer attended one day and 4 customers attended 2 days
and 6 customers attended 3 days.

10. 15
11
7
0
2
4
6
8
10
12
14
16
healthy not healthy don’t know
no.of customer
nutrition
no.of
customer
healthy 15
not
healthy 11
don’t
know 7
total 33

11. 1
20
1
11
Quality
excellent
good
fair
poor
quality no.of customer
excellent 1
good 20
fair 1
poor 11
total 33

12. 1
17
8
7
value of money
excellent
good
fair
poor
value of
money
no.of
customer
excellent 1
good 17
fair 8
poor 7
total 33

13. 2
17
4
10
0
2
4
6
8
10
12
14
16
18
excellent good fair poor
Service
no.of customer
service no.of customer
excellent 2
good 17
fair 4
poor 10
total 33

14. 2
22
1
8
Frirndliness
excellent
good
fair
poor
friendliness
no.of
customer
excellent 2
good 22
fair 1
poor 8
total 33

15. 4
22
1
6
33
0
5
10
15
20
25
30
35
excellent good fair poor total
Attitude
no.of customer
Attitude no.of customer
excellent 4
good 22
fair 1
poor 6
total 33

16. 0
5
19
9
excellent good fair poor
0
2
4
6
8
10
12
14
16
18
20
Price
no.of customer
price no.of customer
excellent 0
good 5
fair 19
poor 9
total 33

17. veg
non-veg
0 5
10
15
20
25
11
22
Type of food
no.of customer
Type of food
no.of
customer
veg 11
non-veg 22
total 33

18. 8
25
0
5
10
15
20
25
30
0 0.5 1 1.5 2 2.5
Satisfaction
no.of customer
satisfaction no.of customer
yes 8
no 25
total 33