1. Ajay Rai
Senior Process Manager – Operations
B/104  Manish Mahal  Off Veera Desai Road  Andheri (West),  Mumbai 400058
Phone# +91- 9833544123  Email – ajayjrai@hotmail.com  Date of Birth – 12th October 1985
Profile Summary
 Expertise in direct communication with overseas clients for report designingand delivery management
 Possess excellentinterpersonal,communication & organizational skillswith proven abilities in team
management, customer relationship management & effective crisismanagement.
 Enablingbusinesses to manageclients organizational changeefforts,such as transition to outsourcing,
system and process changes and large-scaletransformation
 Experience in runningpilots and convertingthem into fully functional processes
 Proficientin managing& motivatingteams for runningoperations & extensive experience of developing
procedures, servicestandards
 Familiarizethe team with clients needs and ensure the team addresses all pertinentareas of care within
their individual sphereof employment and have a shared sense of mission
Professional Experience
eClerx Services Ltd. May ’10 – Present
Senior Process Manager – Operations
Projects Transitioned
- KYC Due DiligenceReview (Presently in Transition)
- FX Reconciliation (Businessas Usual Process)
- Tax Operation – Cost Basis (BusinessAs Usual Process)
- CDS Processing( Business as Usual Process)
a) KYC Due Diligence Review ( Presently in Transition) - Conducted on-goingreview of KYC information
(i.e. source of wealth, enhance due diligence) and related accountdocumentation for existingPublic
Figures and other high risk clients to ensure the periodic review of sensitiveclientpopulation has
taken placeby sending requests for updating to the Relationship Managers
1. Key contributor in draftingthe SOP (Standard OperatingProcedures) for KYC & AML based on
sanctions for Quality monitoringsystemof accounts worked & reviewed.
2. Reporting Money LaunderingReporting Office(AML) and raiserequests with OFAC and High Risk
Unit to followprotocols for SAR(Suspicious Activity Report)
3. Workingwith business linesto improve procedures and implement the same to ensure future
compliance
4. Providinginputs and drawinga plan of action with the senior management in order to overcome
bottlenecks if any to ensure projectcompletion within the stipulated time frame
5. Conducting internal auditfor Clients with a focus on regulatory compliancein prevention of
money launderingand terroristfinancingActivities

2. b) FXPB Reconciliation – Analyzingand reconciliation of FX trades for creditderivatives portfolio
submitted on FX platformby clients and resolvingbreaks as per guidelines.
1. Successfully transitioned FX process from London to Mumbai
2. Performing reconciliation of trades by suggesting correct values for discrepancy.
3. Providingprocess improvements in reducingthe breaks in the blotter
4. Booking trades on behalf of the client in caseof issues submittingthetrades electronically
5. Scrutinizing clientbooks at the end of the day whether the books areflatand informingthem in
caseof any discrepancies
c) Cost Basis Reporting Service (CBRS) – Remediation performed on client’s portfolio management
system, to help them comply with the new Cost Basis reporting requirements laid down by IRS (US-
Internal Revenue System).
1. Remediating client’s portfolio systems to ensure accurate capture of Covered and Uncovered
securities
2. Ensuring accurate capture of Cost Basis information of security transfers in a portfolio, for Tax
Reporting
3. Ensuring accurate capture of “Versus Purchase” transaction- to aid investors calculate Capital
Loss / Gain on Equity Securities for tax reporting
4. Ensuring Corporate Action’s are appropriately updated and displayed on Clients Profit and Loss
Statement
d) CDS Processing – Reconciliation of OTC trades for Credit Derivatives Portfolio submitted on DTCC
platformby clients and resolvingbreaks as per guidelines of ISDA credit derivatives guidelines
1. DownloadingCredit DefaultSwap Trades(CDS) for trade analysisfromDTCC website
2. Performing reconciliation of trades by suggesting the correct values for the discrepancy in trades
3. PreparingMIS reports and charts for the clients
4. Reconciliation of CreditDefault swaps,Index and Index tranche trades
5. ProvidingSuggestions and Reasons regarding errors on uploaded data on DTCC to the client
Key Achievements
 Awarded Process Manager of the Semester award consecutively for 2 semesters.
 Numerous clientappreciations
 Awarded the APM of the quarter for the month of April to June 2013
 Successful transition of 3 pilots into processes
Educational Qualifications
 MMS in Finance - SIES College of Management, Mumbai University,2010
 Bachelor of Commerce Banking and Insurance - University of Mumbai, 2007
 HSC - Wilson College,2003
 SSC - Rajhans Vidyalaya2001
I hereby state that the above information given is true to the best of my knowledge and belief
Signature

3. Ajay Rai