27. 55
Ahotel wouldn’t run smoothly without the right people and right
resources in the right departments. If you’re new to the hotel business, or
just doing your fair share of basic research, read below for the outline of a
hotel’s structure.
Yourexact needs maynot be the sameasother hotels, which canbe
affected by the size of your establishment, whether you offer full service or
not, and what amenities youhave.
28. 56
But most hotels have the following seven areas in common. These areas
reflect the various job roles that will need to be filled to keep the
organization running. Being aware of these departments can help you plan
for future success.
33. Theseare the decision makers
within the business. Theymaybe
department heads, managers, or
directors.
Depending on how your company
runs and the sizeof it, executives
may be responsible for some of the
other areas discussed below,
including accounting, marketing,
and at times even front desk
services.
Executives
34. Although no operational segment within ahotel
organization is dispensable, it could be arguedthat
very little would happen without the front office
staff.
Thesepeople are constantly in contact withguests,
and may even be responsible for taking and
handling bookings. Detail-oriented people are
often required for this role, since they must meet
the exact needsof theguests.
Sometimes concierge may also be lumped in with
this division of the business,but could be an
entirely different department worthbuilding.
Front Desk
35. Keeping your guest rooms clean
and tidy is an essential task.Your
housekeeping team is typically
responsible for every detail
within aroom, from the
cleanliness of the sheets to
keeping toiletries stocked.
Housekeeping
37. Eventhe best quality utilities and electronicscan
break and malfunction. In today’s tech-oriented
world, there is also more to repair and fix in
terms of computers, TVscreens,gameconsoles,
DVDplayers, and other cutting-edge tech items
than before.
T
echcansometimes also be the responsibility of
executives or front deskservices, depending on
what works best for theorganization.
Additionally, in somecases,maintenance might
be lumped in with housekeepingor another role.
Again, itdepends on the sizeof your business
and the personnel available to you.
Maintenance
38. Eventhe best quality utilities and electronicscan
break and malfunction. In today’s tech-oriented
world, there is also more to repair and fix in
terms of computers, TVscreens,gameconsoles,
DVDplayers, and other cutting-edge tech items
than before.
T
echcansometimes also be the responsibility of
executives or front deskservices, depending on
what works best for theorganization.
Additionally, in somecases,maintenance might
be lumped in with housekeepingor another role.
Again, itdepends on the sizeof your business
and the personnel available to you.
Marketing & Sales
40. If you’re afull-service hotel, ifyou offer
room service, or both, then it’s
impossible to keep up with orders and
meet your guest’s dining needswithout
competent kitchen staff. Somehotels
also need aseparate catering team,
especially for conferencerooms.
Kitchen Staff
