This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology, which can not only enhance the entire customer experience but it can also ultimately lead to reduced associate burnout, powerful and effective leadership, and stronger, more outcome-driven teams.

5. Transformation Through Colleagues
The answer to strong and lasting retail change with tangible
financial returns
©️BlueSeed Retail Ltd - Private and Confidential

6. Global Mission: Change the World Through Retail
©️BlueSeed Retail Ltd - Private and
“This could be a designer store on Bond St or a food store in a 3rd world country- both are about
human interaction, mindset & behaviours. Everyone of us in the world buys or barters for
goods, therefore my hypothesis and challenge to everyone is by changing the beliefs
and behaviours of our colleagues, retailers can change the world”

7. ©️BlueSeed Retail Ltd - Private and
People drive Change not Technology
“Perhaps the most potent driver of success is employee engagement. Transformation is
a mindset, not just a set of processes and technologies.
The transformations that deliver sustainable value are the ones that take the people
with them from the beginning”
Oxford University study on Large-Mega Change Programs
70 percent of change programs fail to achieve their goals
“Change management as it is traditionally applied is outdated. We know, for example,
that 70 percent of change programs fail to achieve their goals, largely due to employee
resistance and lack of management support. We also know that when people are truly
invested in change it is 30 percent more likely to stick”
McKinsey Report on how to Change Change Management.
By Boris Ewenstein, Wesley Smith, and Ashvin Sologar
Mission for This Call: Re-Consider How You Invest in Your People
Power from the People

8. ©️BlueSeed Retail Ltd - Private and
How easy is Change?
Lets Start with something simple….

9. ©️BlueSeed Retail Ltd - Private and
Who’s Heard this Before?
Many Retailers
“We can’t invest in store level training for our people, we send out videos and packs
because 50% of them leave and we’d be wasting our money!”
Some Retailers
“What if we don’t train and develop the 50% that stay?”
Investing in Technology Change
“The technology return on the investment pack for the Board was 1.8 years”
“The team and leadership return on investment number to drive the change….
wasn’t in the pack! Can someone call L&D?”

10. ©️BlueSeed Retail Ltd - Private and
Training and Development Go-To Answer Today
• Compliance training is necessary and ideally suited to video format
• Who reads a ‘pack’ sent to store?
• Compliance and functional training is ideal for on-line training programs or packs
• Engagement while difficult to drive change on-line will drive some results.
• This type of training can not be the only answer to development of teams – if you want to
build strong and sustainable change that delivers RESULTS
• IT, the Business and L&D need to consider people development sooner. L&D need to stand
by ROIs in the same way the rest of the business do.
Tick Box Training and Compliance

11. ©️BlueSeed Retail Ltd - Private and
What Retailers Should Consider for Successful Change
Apply Fire Lighting to Development of Colleagues & Store Leadership
- Lighting the fire takes skill and focus
- Building the flames still requires attention
- Keeping the fire lit just requires someone to add fuel

12. ©️BlueSeed Retail Ltd - Private and
What Retailers Should Consider for Successful IT Change
“Build it and they will come! Or will they?”
In order to ‘cross the chasm’ your teams need to drive that change with
your customers

13. ©️BlueSeed Retail Ltd - Private and
Beliefs Drive Behaviours Change Mindsets and improve Mental Health
“I Smoke” - “I am a Smoker”
“I work in a grocery store” - “I make peoples lives better by helping them to buy
the groceries that nourish their families”
“I’m a Self Checkout Attendant” - “I Host Assisted Checkouts”
• The words we use change the way we think and behave:
• Start with WHY – What’s in it for me as a colleague not the share price?
• Beliefs are Personal and need the personal touch – Perceived Mental Health Issues
• One Persons Negative Beliefs/Behaviours can poison the rest of the business

14. ©️BlueSeed Retail Ltd - Private and
The Power your Physiology can have
The Super Hero Pose
Just two minutes before an important event or a difficult task can lead to the production of
high testosterone levels and low cortisol levels in the bloodstream

15. ©️BlueSeed Retail Ltd - Private and
How We Deliver National Change with Results
Our business is built on the experience that training is only a very small part of the answer.
We utilise operational coaches, behavioural psychologists and Neuroscience specialists to deliver tangible
business results. Our solutions focus on:
• Off-the-shop floor colleague & leadership development facilitated in store by our coaches
• Live shoulder-to-shoulder coaching to demonstrate WGLL
• Based on psychology, behavioural and mindset change
• Colleagues & Store Leadership require more psychology and life skills in a changing and challenging
environment
• Using data to measure everything and build the value
• Working with the business alongside L&D and IT to leave a sustainable program to drive future value

16. ©️BlueSeed Retail Ltd - Private and
Cultural Change at Every Level in the Organisation

17. USA
EUROPE
AUSTRALIA
& NEW ZEALAND
ASIA
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18. ©️BlueSeed Retail Ltd - Private and
The BlueSeed Method – Global Results (ACO)
By Investing in People we have been able to:
• Decrease SHRINK
• Enable technology adoption from Day 1
• Increase utilisation of existing technologies
• Accelerate SERVICE - CSAT, NPS, Voice of Customer
• Enhance employee engagement (Voice of Team)
• SALES
• Cultural Change
• ROI’s in Weeks not years

19. ©️BlueSeed Retail Ltd - Private and
Conclusion
• Colleagues and store leaders drive change, technology enables change
• Colleagues & store leadership engagement and alignment drives faster and deeper ROIs
• Your people are one of the largest costs in your business, invest in them and help them
to deliver more value to the bottom line
• Colleagues & leadership require investment to be the best they can be
• Don’t just train colleagues & leaders invest in their development - they will deliver more
and might just stay longer
My ask from today is please try investing in colleagues for your next change
and measure the results

20. ©️BlueSeed Retail Ltd - Private and
Thank You