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We Trust in the Trusted eCommerce Era

     We measure Trust
 To inspire it in Consumers
     And increase Sales
A very small problem but very widespread

     Adamo.Crespi@TrustBack.Me
         Hi[@Aerendir].com
PROBLEM

European Union

   “One of the main factors holding back
      the development of e-commerce,
      both domestic and cross-border, is
     consumers' concern about what will
         happen if things go wrong.”


               Source:
               COM 2011 942 EN – Bringing e-commerce benefits to consumers, par. 9
Problem
    Consumers don’t trust ecommerce




Consumers are not comfortable with online shopping.
The ones who buy online, don’t trust (new) merchants.

Merchants like to sell online, but build a strong
  reputation could be difficult and expensive too.
PROBLEM
      In the on-line shopping there is a
                 Lack of Trust
           Weacknesses of actual tools
             (for both merchants and consumers)

1.  Are “Crackable”;
2.  Create “Black Markets”;
3.  Do not integrate properly in the buying process;
4.  Do not are impartial: Merchants Pay Money ;)
5.  No fully integrate: setup fee;
6.  Do not provide additional benefits that may
    well be obtained (as social dynamics);
7.  Are very expensive.
IMAGINE AN ON-LINE WORLD WHERE
EVERYONE CAN BUY EVERYWHERE,
WITHOUT THE CONCERN OF BEING
CHEATED.
PLUS, IMAGINE: WHAT IF THE SYSTEM
WAS FREE?
  “WHAT A WONDERFUL WORLD… Oh
               yeah!”
        L. Armstrong (not N.)
The SOLUTION



     We measure Trust
 To inspire it in Consumers
     And increase Sales
A very small problem but very widespread
SOLUTION
What Influences Purchases
COMPETITION
  +
RELIABILITY



                                                             Business Verification
                                                                                         Uses ALSO
                                            Security Seals
                                                                                      those indexes
                                                                                        to measure
                                                              Privacy Seals              trustiness,
                                     Digital Certificates                               unlinking it
                                                                                     from the price


                E-commerce Rating
                                                                They link the PRICE
                                    Product Review              to the TRUST
              Business Rating

    -                                                   IMPARTIALITY AND TRUST                +
SOLUTION
    The Consumer BUYS

       TrustBack.me asks him a
              Feedback

 The Consumer releases the
        Evaluation

      The Merchant collects data
      showing TRUSTWORTHINESS




        The Consumers feel
         SAFE WHEN BUY
GREAT OPPORTUNITY!
European Union


    “The Digital Agenda for Europe has
      set out targets for 2015: 50% of
     consumers buying on-line and 20%
     buying on-line cross-border within
                  the EU.”

              Source:
              COM 2011 942 EN – Bringing e-commerce benefits to consumers, par. 12
MARKET AS CHESS
TEAM
       ADAMO        aerendir CRESPI (Founder & CEO)
       • Started to study eCommerce 10+ years ago
       • Webmaster from the age of 14
       • Knows PHP, HTML, CSS
       • Legal education (Privacy, Consumers, eCommerce)




                            Drop me a line
                           hi@aerendir.com

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Trust in eCommerce with TrustBack Measurements

  • 1. We Trust in the Trusted eCommerce Era We measure Trust To inspire it in Consumers And increase Sales A very small problem but very widespread Adamo.Crespi@TrustBack.Me Hi[@Aerendir].com
  • 2. PROBLEM European Union “One of the main factors holding back the development of e-commerce, both domestic and cross-border, is consumers' concern about what will happen if things go wrong.” Source: COM 2011 942 EN – Bringing e-commerce benefits to consumers, par. 9
  • 3. Problem Consumers don’t trust ecommerce Consumers are not comfortable with online shopping. The ones who buy online, don’t trust (new) merchants. Merchants like to sell online, but build a strong reputation could be difficult and expensive too.
  • 4. PROBLEM In the on-line shopping there is a Lack of Trust Weacknesses of actual tools (for both merchants and consumers) 1.  Are “Crackable”; 2.  Create “Black Markets”; 3.  Do not integrate properly in the buying process; 4.  Do not are impartial: Merchants Pay Money ;) 5.  No fully integrate: setup fee; 6.  Do not provide additional benefits that may well be obtained (as social dynamics); 7.  Are very expensive.
  • 5. IMAGINE AN ON-LINE WORLD WHERE EVERYONE CAN BUY EVERYWHERE, WITHOUT THE CONCERN OF BEING CHEATED. PLUS, IMAGINE: WHAT IF THE SYSTEM WAS FREE? “WHAT A WONDERFUL WORLD… Oh yeah!” L. Armstrong (not N.)
  • 6. The SOLUTION We measure Trust To inspire it in Consumers And increase Sales A very small problem but very widespread
  • 8. COMPETITION + RELIABILITY Business Verification Uses ALSO Security Seals those indexes to measure Privacy Seals trustiness, Digital Certificates unlinking it from the price E-commerce Rating They link the PRICE Product Review to the TRUST Business Rating - IMPARTIALITY AND TRUST +
  • 9. SOLUTION The Consumer BUYS TrustBack.me asks him a Feedback The Consumer releases the Evaluation The Merchant collects data showing TRUSTWORTHINESS The Consumers feel SAFE WHEN BUY
  • 10. GREAT OPPORTUNITY! European Union “The Digital Agenda for Europe has set out targets for 2015: 50% of consumers buying on-line and 20% buying on-line cross-border within the EU.” Source: COM 2011 942 EN – Bringing e-commerce benefits to consumers, par. 12
  • 12. TEAM ADAMO aerendir CRESPI (Founder & CEO) • Started to study eCommerce 10+ years ago • Webmaster from the age of 14 • Knows PHP, HTML, CSS • Legal education (Privacy, Consumers, eCommerce) Drop me a line hi@aerendir.com