Making Diversity Productive
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The presentation on cultural sensitivity helps you to educate participants to work effectively across different cultures with techniques to enhance cross cultural communication. These techniques are a key part of the cross cultural training program conducted by MMM Training Solutions.
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Making Diversity Productive
- 2. What is Culture? • Set of commonly held values • A way of life of a group of people • Includes knowledge, belief, art, morals, law, customs and habits • Everything that people have, think and do as members of their society • An integrated system of learned behavior patterns that are characteristic of the members of any given society
- 3. Cultural Iceberg Culture determines our deepest assumptions, most of which we not even aware. Like an iceberg, culture lies mostly beneath the surface.
- 4. Cross Cultural Myths Myth One: We really are all the same Myth Two: I just need to be myself and everything will be okay Myth Three: I have to adopt the practices Of the other culture to succeed (Adapt rather than adopt)
- 5. Activity Positive and Negative experiences of working across cultures
- 7. Trompenaar’s & Turner’s Model Universalism versus particularism. Individualism versus communitarianism. Specific versus diffuse. Neutral versus emotional. Achievement versus ascription. Sequential time versus synchronous time.
- 8. Opting for a Rule Based system
- 9. How we manage time
- 10. Recognizing the differences Monochronic Polychronic One thing at a time Many things at once Make commitments (deadlines) Time commitments are flexible & low priority Committed to job Committed to relationships Concentrate on job at hand Easily distracted Emphasize promptness Base promptness on relationships Short term relationships Life long relationships Low-Context, need information High context, have information Adhere to plans Change plans often
- 12. MMM Training Solutions Mobile: +91 9840932894 Website: www.mmmts.com E-mail: Administration@mmmts.com
Editor's Notes
- About the ModelThe Seven Dimensions of Culture were identified by management consultants FonsTrompenaars and Charles Hampden-Turner, and the model was published in their 1997 book, "Riding the Waves of Culture." Trompenaars and Hampden-Turner developed the model after spending 10 years researching the preferences and values of people in dozens of cultures around the world. As part of this, they sent questionnaires to more than 46,000 managers in 40 countries.They found that people from different cultures aren't just randomly different from one another; they differ in very specific, even predictable, ways. This is because each culture has its own way of thinking, its own values and beliefs, and different preferences placed on a variety of different factors.They concluded that what distinguishes people from one culture compared with another is where these preferences fall on each of the following seven dimensions:Universalism versus particularism.Individualism versus communitarianism.Specific versus diffuse.Neutral versus emotional.Achievement versus ascription.Sequential time versus synchronous time.Internal direction versus outer direction.
- Think of the past, present and future as being in the shape of circles. Please draw three circles on the space available, representing past, present and future. Arrange these circles in any way you want that best shows how you feel about the relationship of the past, present and future. You may use different size circles. When you have finished, label each circle to show which one is the past, which one the present and which one the future.