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                                                                                                                       Jefri R Sirait
© corporate PDCA – any use of this material without spesific permission of PT Serasi Autoraya is strictly prohibited
Personal profile
                Jakarta 27th June 1966
 Bogor Agricultural University, Faculty of Forestry 1989

                            Married, 2 Children
1990 – 2002,   Sumalindo Lestari Jaya Tbk – CEO National Logging (Integrated Forestry Industry)
2001 – 2003,   Mandiri Prima Cakralestari – Operation Director
2003 – 2004,   Bahtera Adhimina Samudera – VP Operation Director (Fisheries Coy)
2004 - Now,    Serasi Auto Raya – Director
New Atmosphere for Our Team
attractive work environment, friendship, respect others, carreer opportunity and ....... We all
                        worked together on a same vessel
                          Brutal Direction - Dreams
       Dreams and Create a High Standard or Value, Be Creative and Innovative
                              Well Communication
                        with the right word , clear at all level, walk the talk
                the quality of you life is the quality of your communication
                             PDCA is Management
                   Never Give up, Contigency Plan, Action is essential
                                 Solid Team Work
     Don’t just ask - but down to teach, building trust, recognition all achievement, ..........
                          always said with longterm perpective
Bogor Agricultural University

• Follow the river – No
  Planning

• Multi Culture, social
  approach from
  national wide student

• Consistence and
  Persistence
LEARNING from your environment

             NETWORKING – all
    stakeholder, increase capability
                               with
      “Mampu Belajar then Belajar
                           Mampu”
LOGGING OPERATION – SUSTAINABLE NATURAL FOREST MANAGEMENT




  LONGTERM PROJECT - SUSTAINABILITY
Focus and Persistence
SOCIAL TOUCH
•
•
Sumalindo
WORKHARD and NEVER GIVE UP –
from zero to hero in long bagun and papua
BASS – Remote Area Management


• Its all about management

• Creative and Innovative in our
  business is necessary – illegal
  fueling, new branch in the
  regional market, working with
  lack government control,
2003                                                  2007
                                                       2005
                            TRAC                                                  Apr 3rd, IBID (balai
  1990                                                 Oct 25th, O-RENZ                                          2009
                            Driver Services                                       lelang serasi)
                                                       Taxi Surabaya                                             Feb 2nd, HARMONI
  ―Toyota Rent A            started to operate                                    established and
                                                       launched
  Car‖ became the                                                                 conducted 1st auction          launched first
  trading brand under       SERA issued                                           at Aug 7th                     shipment
                                                       Dec 7th TOYOFUJI
  technical                 Obligasi Amortisasi
                                                       SERASI INDONESIA                                          SELOG established
  assistance                Serasi Autoraya I                                     SBU Trucking
                                                       established                                               in Feb-09
  arrangement               Tahun 2003 (300 bn)                                   established


       1990                  2001          2003                    2005                      2007                     2009

1986                                                   2004                      2006                     2008                       2010

                                                                                     2008                           2010
                                                 2004              2006              TMS–Transportation Mgmt        SSI-Serasi Shipping
1986                    2001                     Aug 26th,         May 1st,                                         Indonesia established
                                                                                     System developed
PT. Sinar Inti          Oct 5th, TRAC-           TREMO—TRAC        MOBIL88                                          in Jul-10
Telaga                  Astra Rent A Car         Motorental        joined SERA       HARMONI – HE Logistics
established             was introduced           established                                                        SMM-Serasi Mitra
                                                                                     developed
                                                                                                                    Mobil established
Pride in Performance of
Jardine Group 2004:
Merit Award



                          2005          2007


   2004                          2006          2008   2009   2010   2011
TRAC Sharing Innovation
Market Leader
...….. Positioning and 1st position and always




                                                 LEADING
                                                 THE WAY
• Always Differentiate, be creative and innovative

• From Rent a Car to Transportation Solution
WINNING CONCEPT




             SYSTEM
                      INFRASTRUCTURE
                          Strong Network
                      Closed to Our Customer
Be a Leader

• boleh berprestasi tinggi untuk diri sendiri, tetapi itu
  tidak lengkap bila ia tidak berhasil menciptakan
  yang terbaik dalam diri para bawahannya.

• Mendapat tugas dengan memiliki sifat, sikap, dan
  gaya yang baik untuk mengurus atau mengatur
  orang lain.

                    • .”The art of influencing and directing mean in such away to abatain their willing
              obedience, confidence, respect, and loyal cooperation in order to accomplish the mission”.
          Kepemimpinan adalah seni untuk mempengaruhi dan menggerakkan orang – orang sedemikian rupa untuk
              memperoleh kepatuhan, kepercayaan, respek, dan kerjasama secara loyal untuk menyelesaikan tugas
Self Transformation
       Kepemimpinan bukan jabatan, tetapi proses perubahan yang panjang
                                     ….

                 Ketika kita menemukan visi dan misi hidup,
    Ketika terjadi kedamaian (inner peace) dan membentuk karakter kuat,
          Ketika ucapan dan prilaku memberikan pengaruh kepada
                               lingkungannya, ...
               Ketika mendorong perubahan dalam organisasi,

                                     pada saat itulah kita lahir menjadi pemimpin

Kualitas Pemimpin (intelligence-quality-qi-qolbu) yang tinggi dalam mencapai misi dan tujuan organisasi maupun pencapaian makna kehidupan pribadi Kita sebagai pemimpin.
• sifat kepemimpinan tidak hanya dilahirkan akan tetapi juga
  dicapai melalui pendidikan dan pengalaman

• seorang pemimpin yang baik adalah bagaimana seorang
  pemimpin yang memiliki perhatian yang tinggi kepada bawahan
  dan terhadap hasil yang tinggi pula

• Gaya kepemimpinan ini dipengaruhi oleh bagaimana cara seorang
  pemimpin memberikan perintah, dan sisi lain adalah cara mereka
  membantu bawahannya
Our Sustainability of Leadership
• character change, clear vision, competence - 3C Leader

• Harus dengan sikap disiplin yang tinggi untuk senantiasa
  bertumbuh, belajar dan berkembang baik secara internal (pengembangan
  kemampuan intrapersonal, kemampuan teknis, pengatahuan,dll)
  maupun external relation (pengembangan kemampuan interpersonal dan
  metode kepemimpinan).

• ” The only way that I can keep leading is to keep growing. The
  the day I stop growing, somebody else takes the leadership .
  That is way it always it.” John Maxwell,
PASSION


SUCCESS
LOViNG
MY JOB

          My Character to be a Leader
• The very premise of all
                          productivity is a love for
                          what you do.
        If you’re not
   passionate about     “If you could take everything
what you are doing –      that we have talked about and
                          boil it down to just one thing
      then stop now!      –
                        What would be the key to
                          productivity”?
                        The most common response?
                          Passion.
KNOW
MOTIVATION

    Just Thinking




self motivation first   My Character to be a Leader
SELF
DEVELOPMENT




              My Character to be a Leader
MAKE IT
BETTER, BETTER and
           BETTER

      EXERCISE and
         EXERCISE

       REPETITION

     FOCUS on Your
    STRONG POINT
Start with My Strength
Point, My weakness point will
be done by others
                                Notice that not a simply
                                  say, “hire great people”
       Surround                 but rather surround yourself
         yourself                 with people of excellence.
                                The obvious is to hire great
            with                  people to be productive, but
        people of                 personal productivity goes
                                  MUCH further. Who is your
      Excellence                  mentor? Who are your friends?
SERVE OTHERS




 served with valuable thing
                              My Character to be a Leader
IDEA




                             My Character to be a Leader
we produced our great idea
PERSISTENCE
          Of ..........

              Time
            Failure
             Critic
          Rejection
      Bad Condition




                          My Character to be a Leader
WORKING




          My Character to be a Leader
FOCUS




        Just one Not all


                           My Character to be a Leader
Greatness does not depend on size.
It’s about clarifying and simplifying our lives
while increasing our effectiveness.
It’s about the search for meaningful work.


Jim Collins – Good to Great
The most successful also execute on the important things – not just the urgent
MAKE YOUR … CHOICE
3 Second Decision
5 STAGES OF
          STROKE OF THE PEN        BEHAVIOR CHANGE
                                BEHAVIOR-BASED STRATEGIES

Capital Investment              Improved Customer Experience

Expansion of staff             Increased Engagement
Change in Policy or Programs   Higher Quality Services
Strategic Acquisition          Faster Responsiveness
                                Operational Consistency
Room for Improving Results
Focus on less to achieve more




                                2-3   4-10   11-20




                                2-3   1-2     0
Discipline 1: Focus on the Wildly Important
Maintenance   Significant Impact




                          X              Y




                 Wildly Important Goal
Lag Measure

 Lag Measure as the Finish Line



                  X to Y by When
                “X”                     “Y”                 By When
        The starting value for   The ending value for   The date by which the
              the WIG                 the WIG               WIG must be
                                                              achieved
Lead Measures

 Wildly Important                    Lag Measure
                                   (X to Y by When)
 Goals
             Lag Measure             Lag Measure              Lag Measure
           (X to Y by When)        (X to Y by When)         (X to Y by When)



             Lag Measure             Lag Measure              Lag Measure
           (X to Y by When)        (X to Y by When)         (X to Y by When)

                              Lead Measure   Lead Measure
                                                                    What


                                                                    How
Lead Measures


                 LAG MEASURE                                  LEAD MEASURE
                                                          - Measures something that
                Measures the Goal                             leads to the goal                  Predictive
                                                        - Something we can influence
                                                                                          Influence-ableI
                                                         Limit Calories to 2100 or less per
       Decrease total body weight from
                                             LOSE                    day (Diet)
             X to Y by 12/31/12
                                            WEIGHT       Run12 Miles per week (Exercise)



                                                           Increase Compliance on 8 Key
       Reduce total accidents from X to    REDUCE
                                          ACCIDENTS
                                                              Safety Standards to 97%
               Y by 12/31/12


                                                         Limit out-of-stocks to 20 or less per
       Increase total sales from X to Y    INCREASE               week on top items
                 by 12/31/12              STORE SALES
Piping: Lead Measures drive the Lag Measures




                     WIG
                                                       Weekly
                (Lag Measure)
                                                      Commit-
                                                       ments


                                        Lead
                                      Measures




           Discipline 1                Discipline 2             Discipline 4
Discipline 3: Keep a Compelling Scoreboard




      “People play differently when
       they are keeping score”
Keep a Compelling Scoreboard
                               Pernahkah kita melihat sebuah
                               pasir waktu?
                               Waktu kita semakin
                               habis, panggung sandiwara ini
                               sebentar lagi akan selesai!
                               Kapan?
                               Tidakkah kita lihat pertanda
                               alam!
                               Mungkin sebentar lagi…
                               Apa yang harus kita lakukan?
                               Berbuat baik selagi kita bisa
                               Ingat kembali tugas kita
                               diciptakan!
                               Dunia, Bumi, Hidup, Kehidupan
                               , Jagat raya
                               Hanya bagian dari serangkaian
                               alam yang telah Tuhan
                               ciptakan
                               Alam yang sudah kita
                               lalui, yang sedang kita
                               jalani, dan alam selanjutnya
                               yang akan kita temui
                               Sudahkan kita siap???
Create Cadence of Accountability




                                   1. Report on Last
                                       Week’s Commitments

                                   2. Review and Update
                                        Scoreboard

                                   3. Make Commitments
                                        For Next week
Key Question for determining weekly commitments




     What are the 1 to 2 most
  important things I can do this
    week to impact the team’s
             performance on the
                 Scoreboard?
TELL THE TEAM ABOUT ACCOMPLOSHMENTS AND CELEBRATE A LITTLE VICTORY
management is

Plan Do Check Action
            P



       A   PDCA   D



            C
thank you
SERA AIR – Next Project
My secrets of success
•   How you think is everything. Remember to “think positive” at every opportunity.

•   Decide on your specific dreams and goals.

•   Take action. Goals alone have no meaning; you need to take action to make them real.

•   Never stop learning. Take classes, go back to school, read books, join a discussion group. If you are interested in a subject, make
    time to learn about it. Keep acquiring new

•   Be persistent and work hard. You’ve probably heard the expression, “success is a marathon, not a sprint.” Keep your eye on the
    goal, and keep working toward it. Don’t give up.

•   Learn to analyze details. Get all the facts, and ask for input. This will help you make wiser decisions. Acknowledge your
    mistakes, but don’t beat yourself up. Learn from your mistakes.

•   Focus your time and money.. Don’t let people or things distract you.

•   Don’t be afraid to innovate; be different. Be true to yourself, and have your own ideas.

•   Communicate with people effectively. Remember that no person is an island. Communicate your thoughts and desires honestly, and
    encourage others to communicate honestly with you. Practice understanding and motivating other people.

•   Be honest and dependable; take responsibility for what you do. Never cheat or lie. When you make a promise, keep it. When you
    screw up, admit it. Without honesty, dependability and responsibility, the other nine secrets of success don’t add up to much.
Changes – Self Management

• Awareness -         must to know why a specific change
   is necessary.

• Desire - must have the motivation and desire to
   participate in the call for change.

• Knowledge –must know how to change. Knowing
   why you must change is not enough.

• Ability - Every individual in the company must
   implement new skills and processes to make the
   necessary changes happen.

• Reinforcement - Individuals must sustain the
   changes, making them the new behavior, averting the
   tendency to revert back to their old processes.

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Masa leadership sharing with trac

  • 1. we move people and goods sharing session 2012 Jefri R Sirait © corporate PDCA – any use of this material without spesific permission of PT Serasi Autoraya is strictly prohibited
  • 2. Personal profile Jakarta 27th June 1966 Bogor Agricultural University, Faculty of Forestry 1989 Married, 2 Children 1990 – 2002, Sumalindo Lestari Jaya Tbk – CEO National Logging (Integrated Forestry Industry) 2001 – 2003, Mandiri Prima Cakralestari – Operation Director 2003 – 2004, Bahtera Adhimina Samudera – VP Operation Director (Fisheries Coy) 2004 - Now, Serasi Auto Raya – Director
  • 3. New Atmosphere for Our Team attractive work environment, friendship, respect others, carreer opportunity and ....... We all worked together on a same vessel Brutal Direction - Dreams Dreams and Create a High Standard or Value, Be Creative and Innovative Well Communication with the right word , clear at all level, walk the talk the quality of you life is the quality of your communication PDCA is Management Never Give up, Contigency Plan, Action is essential Solid Team Work Don’t just ask - but down to teach, building trust, recognition all achievement, .......... always said with longterm perpective
  • 4. Bogor Agricultural University • Follow the river – No Planning • Multi Culture, social approach from national wide student • Consistence and Persistence
  • 5. LEARNING from your environment NETWORKING – all stakeholder, increase capability with “Mampu Belajar then Belajar Mampu”
  • 6. LOGGING OPERATION – SUSTAINABLE NATURAL FOREST MANAGEMENT LONGTERM PROJECT - SUSTAINABILITY
  • 9. Sumalindo WORKHARD and NEVER GIVE UP – from zero to hero in long bagun and papua
  • 10. BASS – Remote Area Management • Its all about management • Creative and Innovative in our business is necessary – illegal fueling, new branch in the regional market, working with lack government control,
  • 11. 2003 2007 2005 TRAC Apr 3rd, IBID (balai 1990 Oct 25th, O-RENZ 2009 Driver Services lelang serasi) Taxi Surabaya Feb 2nd, HARMONI ―Toyota Rent A started to operate established and launched Car‖ became the conducted 1st auction launched first trading brand under SERA issued at Aug 7th shipment Dec 7th TOYOFUJI technical Obligasi Amortisasi SERASI INDONESIA SELOG established assistance Serasi Autoraya I SBU Trucking established in Feb-09 arrangement Tahun 2003 (300 bn) established 1990 2001 2003 2005 2007 2009 1986 2004 2006 2008 2010 2008 2010 2004 2006 TMS–Transportation Mgmt SSI-Serasi Shipping 1986 2001 Aug 26th, May 1st, Indonesia established System developed PT. Sinar Inti Oct 5th, TRAC- TREMO—TRAC MOBIL88 in Jul-10 Telaga Astra Rent A Car Motorental joined SERA HARMONI – HE Logistics established was introduced established SMM-Serasi Mitra developed Mobil established
  • 12. Pride in Performance of Jardine Group 2004: Merit Award 2005 2007 2004 2006 2008 2009 2010 2011
  • 14. Market Leader ...….. Positioning and 1st position and always LEADING THE WAY
  • 15. • Always Differentiate, be creative and innovative • From Rent a Car to Transportation Solution
  • 16.
  • 17.
  • 18. WINNING CONCEPT SYSTEM INFRASTRUCTURE Strong Network Closed to Our Customer
  • 19.
  • 20. Be a Leader • boleh berprestasi tinggi untuk diri sendiri, tetapi itu tidak lengkap bila ia tidak berhasil menciptakan yang terbaik dalam diri para bawahannya. • Mendapat tugas dengan memiliki sifat, sikap, dan gaya yang baik untuk mengurus atau mengatur orang lain. • .”The art of influencing and directing mean in such away to abatain their willing obedience, confidence, respect, and loyal cooperation in order to accomplish the mission”. Kepemimpinan adalah seni untuk mempengaruhi dan menggerakkan orang – orang sedemikian rupa untuk memperoleh kepatuhan, kepercayaan, respek, dan kerjasama secara loyal untuk menyelesaikan tugas
  • 21. Self Transformation Kepemimpinan bukan jabatan, tetapi proses perubahan yang panjang …. Ketika kita menemukan visi dan misi hidup, Ketika terjadi kedamaian (inner peace) dan membentuk karakter kuat, Ketika ucapan dan prilaku memberikan pengaruh kepada lingkungannya, ... Ketika mendorong perubahan dalam organisasi, pada saat itulah kita lahir menjadi pemimpin Kualitas Pemimpin (intelligence-quality-qi-qolbu) yang tinggi dalam mencapai misi dan tujuan organisasi maupun pencapaian makna kehidupan pribadi Kita sebagai pemimpin.
  • 22. • sifat kepemimpinan tidak hanya dilahirkan akan tetapi juga dicapai melalui pendidikan dan pengalaman • seorang pemimpin yang baik adalah bagaimana seorang pemimpin yang memiliki perhatian yang tinggi kepada bawahan dan terhadap hasil yang tinggi pula • Gaya kepemimpinan ini dipengaruhi oleh bagaimana cara seorang pemimpin memberikan perintah, dan sisi lain adalah cara mereka membantu bawahannya
  • 23. Our Sustainability of Leadership • character change, clear vision, competence - 3C Leader • Harus dengan sikap disiplin yang tinggi untuk senantiasa bertumbuh, belajar dan berkembang baik secara internal (pengembangan kemampuan intrapersonal, kemampuan teknis, pengatahuan,dll) maupun external relation (pengembangan kemampuan interpersonal dan metode kepemimpinan). • ” The only way that I can keep leading is to keep growing. The the day I stop growing, somebody else takes the leadership . That is way it always it.” John Maxwell,
  • 24. PASSION SUCCESS LOViNG MY JOB My Character to be a Leader
  • 25. • The very premise of all productivity is a love for what you do. If you’re not passionate about “If you could take everything what you are doing – that we have talked about and boil it down to just one thing then stop now! – What would be the key to productivity”? The most common response? Passion.
  • 26. KNOW MOTIVATION Just Thinking self motivation first My Character to be a Leader
  • 27. SELF DEVELOPMENT My Character to be a Leader
  • 28. MAKE IT BETTER, BETTER and BETTER EXERCISE and EXERCISE REPETITION FOCUS on Your STRONG POINT
  • 29. Start with My Strength Point, My weakness point will be done by others Notice that not a simply say, “hire great people” Surround but rather surround yourself yourself with people of excellence. The obvious is to hire great with people to be productive, but people of personal productivity goes MUCH further. Who is your Excellence mentor? Who are your friends?
  • 30. SERVE OTHERS served with valuable thing My Character to be a Leader
  • 31. IDEA My Character to be a Leader we produced our great idea
  • 32.
  • 33. PERSISTENCE Of .......... Time Failure Critic Rejection Bad Condition My Character to be a Leader
  • 34. WORKING My Character to be a Leader
  • 35. FOCUS Just one Not all My Character to be a Leader
  • 36.
  • 37. Greatness does not depend on size. It’s about clarifying and simplifying our lives while increasing our effectiveness. It’s about the search for meaningful work. Jim Collins – Good to Great
  • 38. The most successful also execute on the important things – not just the urgent
  • 39. MAKE YOUR … CHOICE
  • 41. 5 STAGES OF STROKE OF THE PEN BEHAVIOR CHANGE BEHAVIOR-BASED STRATEGIES Capital Investment  Improved Customer Experience Expansion of staff Increased Engagement Change in Policy or Programs Higher Quality Services Strategic Acquisition Faster Responsiveness Operational Consistency
  • 42.
  • 44.
  • 45. Focus on less to achieve more 2-3 4-10 11-20 2-3 1-2 0
  • 46. Discipline 1: Focus on the Wildly Important
  • 47. Maintenance Significant Impact X Y Wildly Important Goal
  • 48. Lag Measure Lag Measure as the Finish Line X to Y by When “X” “Y” By When The starting value for The ending value for The date by which the the WIG the WIG WIG must be achieved
  • 49. Lead Measures Wildly Important Lag Measure (X to Y by When) Goals Lag Measure Lag Measure Lag Measure (X to Y by When) (X to Y by When) (X to Y by When) Lag Measure Lag Measure Lag Measure (X to Y by When) (X to Y by When) (X to Y by When) Lead Measure Lead Measure What How
  • 50. Lead Measures LAG MEASURE LEAD MEASURE - Measures something that Measures the Goal leads to the goal Predictive - Something we can influence Influence-ableI Limit Calories to 2100 or less per Decrease total body weight from LOSE day (Diet) X to Y by 12/31/12 WEIGHT Run12 Miles per week (Exercise) Increase Compliance on 8 Key Reduce total accidents from X to REDUCE ACCIDENTS Safety Standards to 97% Y by 12/31/12 Limit out-of-stocks to 20 or less per Increase total sales from X to Y INCREASE week on top items by 12/31/12 STORE SALES
  • 51. Piping: Lead Measures drive the Lag Measures WIG Weekly (Lag Measure) Commit- ments Lead Measures Discipline 1 Discipline 2 Discipline 4
  • 52. Discipline 3: Keep a Compelling Scoreboard “People play differently when they are keeping score”
  • 53. Keep a Compelling Scoreboard Pernahkah kita melihat sebuah pasir waktu? Waktu kita semakin habis, panggung sandiwara ini sebentar lagi akan selesai! Kapan? Tidakkah kita lihat pertanda alam! Mungkin sebentar lagi… Apa yang harus kita lakukan? Berbuat baik selagi kita bisa Ingat kembali tugas kita diciptakan! Dunia, Bumi, Hidup, Kehidupan , Jagat raya Hanya bagian dari serangkaian alam yang telah Tuhan ciptakan Alam yang sudah kita lalui, yang sedang kita jalani, dan alam selanjutnya yang akan kita temui Sudahkan kita siap???
  • 54. Create Cadence of Accountability 1. Report on Last Week’s Commitments 2. Review and Update Scoreboard 3. Make Commitments For Next week
  • 55. Key Question for determining weekly commitments What are the 1 to 2 most important things I can do this week to impact the team’s performance on the Scoreboard?
  • 56. TELL THE TEAM ABOUT ACCOMPLOSHMENTS AND CELEBRATE A LITTLE VICTORY
  • 57. management is Plan Do Check Action P A PDCA D C
  • 59. SERA AIR – Next Project
  • 60.
  • 61.
  • 62. My secrets of success • How you think is everything. Remember to “think positive” at every opportunity. • Decide on your specific dreams and goals. • Take action. Goals alone have no meaning; you need to take action to make them real. • Never stop learning. Take classes, go back to school, read books, join a discussion group. If you are interested in a subject, make time to learn about it. Keep acquiring new • Be persistent and work hard. You’ve probably heard the expression, “success is a marathon, not a sprint.” Keep your eye on the goal, and keep working toward it. Don’t give up. • Learn to analyze details. Get all the facts, and ask for input. This will help you make wiser decisions. Acknowledge your mistakes, but don’t beat yourself up. Learn from your mistakes. • Focus your time and money.. Don’t let people or things distract you. • Don’t be afraid to innovate; be different. Be true to yourself, and have your own ideas. • Communicate with people effectively. Remember that no person is an island. Communicate your thoughts and desires honestly, and encourage others to communicate honestly with you. Practice understanding and motivating other people. • Be honest and dependable; take responsibility for what you do. Never cheat or lie. When you make a promise, keep it. When you screw up, admit it. Without honesty, dependability and responsibility, the other nine secrets of success don’t add up to much.
  • 63. Changes – Self Management • Awareness - must to know why a specific change is necessary. • Desire - must have the motivation and desire to participate in the call for change. • Knowledge –must know how to change. Knowing why you must change is not enough. • Ability - Every individual in the company must implement new skills and processes to make the necessary changes happen. • Reinforcement - Individuals must sustain the changes, making them the new behavior, averting the tendency to revert back to their old processes.

Editor's Notes

  1. Keluardari rasa malu mu, walauparapemalusebenarnyajugamenghasilkanbelajr, mendengar, berfokusdanberimajinasidengansangatbaikTampillahdidepanorang lain untukkeluardarimalu – keluardari rasa ragu (self doubt) , carimanakompetensikitaJangankeluar 100% dari rasa ragu – karenainijugamendoronguntukmenujusuksesPunyacitacita, anggapini challenge dankeluardari comfort zoneMotivasidirisendiriuntuk “berdisplin (jangandariorang lain)
  2. Keep ImprovingsecarakontinyuMake it better better – ukurdengan trend – terusberlatihberlatih
  3. Fokuspadakekluatan, semuakelemahanisiolehorang lain sekitar mu
  4. Abraham Lincoln – gagal 2x bisnis, klahdalmpolitik 8X tekunbarujadipresidenEiinstein – gagaldi diploma insinyurelektronikChurchil – gagal 2X di SD dandi AD gagalmasukdanjadi PMAmbillangkahkeciluntuktekun, keluardari phobia (halmenakutkandanmencekam), stubborness (bolehkeraskepalaterkadang)