Digitalization strategy for Traditional business

1. Digitalization Strategy
:- Abhijai Singh Solanki
MBA (2020)

2. Explanation for
change, its benefits
to save or improve
future.
1. Create Sense
of urgency
• Business opportunity
• Benefits, Expense &
Challenges
INITIATION
• Business opportunity
• Benefits, Expense &
Challenges, solutions
Change leaders who
will guide the
change
Manage concerns,
cover crucial
aspects
Explore barriers,
apply pro active
actions, endorse
who support
Determine core
values, define
vision and strategy
3. Develop a
Change Vision
2. Create a guiding
coalition
4. Communicate
the vision for buy
in
6. Create
short term
wins
PLANNING
• Strategy planning
• Development
planning
Digital
Transformation
with
change
in
culture
Add Text
5.Remove
obstacles
Short wins to
generate
feeling of
victory
8. Anchor the changes in
corporate culture
Carry the
continuous
improvement
7. Build on
the Change
Take key learning from
success stories, share it
and celebrate it.
EXECUTION
• Solution development
• Metrics measurement
Kotter’s Change Model
CLOSURE
• Solution acceptance
• Documentation

3. Digital
Maturity
Assessme
nt
Operations (bring agility,
continuous improvement
and personalization),
Technology(
know how &
expertise)
Strategy (Base
strategic decision
on better insight)
Customers (Bring
delight to the
customer),
Organization and
Culture( help in adopting
digital structures)
Products and
services (Develop
what customer
want,
1 3
2
Innovate products
and services: New
product
development
through NORA &
digital regulatory
solution.
Execute efficiently :
Reduced marketing
cost by centralized
and flexible training
content
Engage effectively :
High touch and
consistent customer
experience
PHASE 1: INITIATION
Establish
sense of
Urgency
1
Create a
guiding
coalition
2
Develop a
Change
Vision
• Share objective of digitalization with team.
• Build trust
• Develop a team
• Vision to develop a digital platform to enhance personalized user
experience
• Determine the values behind digitalization: Digital exploitation to
Digital Exploration.
• Develop & Share the vision
3

4. PHASE 1: INITIATION
Efficiency
• Manage data
with less
resource.
• Streamlined
process
documents.
• Standardization
of activities
across streams.
• AHT/ TAT will be
reduced . Better
targets .
• Error free
working .
Number of steps
required to
complete an
activity reduces.
Finance
• Low man
hours
reduces
operational
cost.
• Ensure cost
savings
through FTE
reduction.
• Scalable
Control
• KPIs and other
metrics will be
controlled
efficiently
User Experience
• Reduces
processing time
of customer
requests.
• Improves NPS
• Increase
customer
retention.
• Use of large non
digital data for
customized user
experience.
Benefits
Communicate
the vision for
buy in
4
Critical Cultural Issues:
• Involve employees in digitization of processes from Day 1.
• Conduct relevant trainings
• Financial or non-financial appreciation.
• Assign new roles & responsibilities
Solution does not meet expectation.
Data information security risks
• Strong encryption or data protection policies.
• Virtual machine level security.
• Follow Good Automated Manufacturing Practice.
• IT Audit
Medium
 Budget constraints :
a) Explore alternative solutions with
slight cost difference.
b) Prioritize the requirements and
choose the solutions.
 Inability to hire skilled workers :
a) Trained employees who are in
interested in transition.
b) Estimation of Outsourcing while
planning.
Cost
a) Operational expenses: cultural
changes, productivity loss.
b) Capital expenses: Software and
human resource , training sessions for
employees, financial appreciation for
employees , training of suppliers.
Mitigation
Steps
Mitigation Steps
Digital Exploitation Digital Exploration
Types
PHASE REVIEW

5. PLANNING
Remove
obstacles
5
PHASE REVIEW
P E S T L
POLITICAL ECONOMIC TECHNOLOGICAL
Market &
Competition Current
State
Customer know
how
Plan for
infrastructure &
talent
Goals
• Focus on long,
short term goals
& resources
available.
• Metrics for
employee
satisfaction.
• Explore end
customer of
each process.
• Analyze vendors,
latest disruptive
technologies.
• Research existing
and potential
competitors
• Current digital
tools and
scalability
• Integration
capability with
new technology
• Research
existing
and new
customers
• Train
employees.
• Review
infrastructure
capabilities and
requirements.
• New resources

6. Define
Empathize
Ideate
Prototype
Test
01
02
03
04
05
REAUTOMATE
Measure the
performance
Develop the
solution
Explore solutions
through Brainstorming
or research
Explain and document the
requirement concisely and
precisely
Understand and feel the real
requirement of the end user.
Methodology
• Digitization of data
• Documentation of processes and exploring pain points.
• Development of document management system.
• Identification and classification of requirements.
• Development of electronic processes through Business
Process Management tool.
• Automation of repetitive tasks
• Development of cognitive automation. Workforce
Intelligence.
• Organize and conduct workshops, webinars and training
sessions.
EXECUTION
Steps or Deliverables
PHASE REVIEW

7. CLOSURE
Anchor the
changes in
corporate culture
8
PHASE REVIEW
Unexpected Result
Technical |Cultural
Find the root cause
with impact &
impacted areas.
Categorization of
cause
Calculate reusable
solution
Determine the budget
required
Update key
stakeholders
Schedule for solution
deployment.
Employee
Centricity
Innovation
Data driven
decision making
Collaboration
Open Culture
Digital - First
Mindset
Agility and
Flexibility
Customer
Centricity

8. Strategic Positioning
Personalized customer experience
(validation service)
Customer experience (validation
service)
Manual Digital
Transformation

9. Thank You

CONFIDENCE Validation Services

10. Q & A
CONFIDENCE Validation Services