Presentation on group portfolio needs to our hospital service

2. Service Proposal
For Coca-Cola

3. Introduction to Presenter
 Name: Abdurahman Ahmed Dirie
 Title: Customer Care and Public Relations manager

4. New Introduction to Darussalam Hospital
 A lot of changes was made:
 Hospital was renovated, new construction was made
 Services were updated and upgraded
 New specialties were added
 New Equipment were purchased, CT scan, C Arm, X-rays
 Medical Team were trained, skills, caring , Kenyan trainer
 Customer Care Unit were established to better serve clients
 Hygiene and Neatness were enhanced
 Relations with Portfolios are being improved

5. Hospital Specialties
 Obs& Gynecology
 Pediatric
 Dental
 Internal Medicine/Gastroentrology
 General Surgery
 Internal Medicine/Nephrology—Bukaano layska dhaqi jiray, oo laga joojiyey
 Urology,
 ENT
 Orthopedic,
 Ophthalmology(Part time), ookiyaalihii, qalliimo indho fiiqa oo camps aan billowno
 Anesthesia
 Physiotherapy--India

6. Services
 Outpatient Department(OPD)
 Inpatient Department (IPD) with VIP rooms
 Laboratory
 Radiology
 CT Scan
 X- Ray, Digital
 Dental X-ray
 U/Sound
 Surgery(Laporoscopy)
 Dialysis– 15 beds, 70 bukaan
 ICU-8 beds, Oxygen Plant 10 May 2022
 Maternity
 Emergency with Ambulance
 Pharmacy
 Physiotherapy
 Special VIP wing
 Customized Health Trainings ( First Aid, etc) Cococola, Hormuud Telcom

7. Special Customer Care Services for
Portfolio Groups
 Special Desk( Communication & Customer Care),
si cadaaladii loo ilaaliyo, qofkuna u daahin
 Separate OPD Rooms
 Special Laboratory Team

8. Darusalam Health Family Care Package
 DFC-Medical Card, simple to present ID
 Free-Home Care Services
 25% discount for all except medication
 Payment Options
 Advance
 Monthly
 Cash
 Yearly free checkup
 Special care for aged patients
 Online Appointment
 Tele-Health Advisory

9. Home Care Services
 Blood Pressure
 Taking Lab tests
 Doctor’s consultation visit @ Home
 Giving Medication
 Ambulance services
 Dressing
 NG tubes
 Catheterization
 Physiotherapy

10. Conclusion
 The Hospital is same level as other Hospitals in the City
 Major Operations have been conducted including fumier hip replacement,
stone removal from kidney, infertility etc
 Once we have been preparing the expansion phase of the Hospital, we
considered the portfolios to be the prime clients
 Macaamiisha maalinlaha bukaan socodka waa celcelis 80 ilaa 100
bukaan, haddii portfolyada laga helo tiro kale,

11. Thank you