More than Just Lines on a Map: Best Practices for U.S Bike Routes
7_TOR_CRM_mechanism_1643072857.pdf
1. 7 TOR CRM Control Mechanisms
NO
7 TERM OF
REFERENCE
ROOT CAUSE CONTROL MECHANISM
1 Policy and
Legislative
Deficiency in management
and controls for prevention
of offences.
• Ensure compliance to any policy and
laws as well as regulations enforced.
• Create and document strategic plans for
enhancing the best governance practices
within the organisation
2 Systems and Work
Procedures
Weaken administration,
reduce efficiency, non-
accountability, bureaucratic
hassles, delays and
injustices.
Conduct structured mechanism to improve
continuously for complying the systems and
work procedures of departments.
3 Noble Values and
Code of Ethics
Behavioural deficiency
among employees by
committing all forms of
negative conduct.
• Organise activities that encourages the
internalisation of noble values and ethics.
• Enhance integrity of employee with
consolidation and implementation of
policies, laws, regulations as well as
systems and work procedures in bringing
abeyance the negative temptation.
4 Customer
Management
Failure to handle the needs
of customer or stakeholders
would result in being seen
as slip-ups in the fulfilment
of entrusted duties and
responsibilities.
A strategic and quality customer management
would be perceived as value-added and
continuous improvements in the delivery
service system.
5 Internal Controls Ineffective internal controls
decrease operational
efficiency and effectiveness
which results in poor
financial performance.
• Create organisational structure and
delegation of power that is
comprehensive, transparent and
accountability work flows.
• Optimisation of resources.
• Develop efficient and effective
information management system.
6 Detection, Punitive
and Rehabilitative
Action
Poor enforcement in any
contravention of laws,
regulations, systems and
work procedures or
Code of work ethics shall
expose the organisation on
the risk of dangerous
scenarios or liability issues.
• Promptly detect and take remedial and
prevention measures based on Laws or
disciplinary orders against those
involved.
• To cooperate and report to the relevant
enforcement agencies regarding any
form of offences or crime committed.
7 Recognition and
Appreciation
Ignored and neglected
employees in the workplace
bring negative impact on
job satisfaction as well as
employee wellbeing.
• Recognition and appreciation to
employee who has shown exemplary
services, exhibiting noble values and
those who have reported cases of
corruption, malpractices and misconduct.