2. About Multinet
Multinet is a multinational company which
provides broadband services by dialup and
DSL, and also has a fibre optic network across
Pakistan.
It only provides to the business sector, thus
being a B-to-B market supplier.
It is a subsidiary of Axiata, and is owned by
Telecom Malaysia.
3. Organizational Structure
Top Managers – CEO, CFO, etc.
Functionalists – GM, Dept. Directors, etc.
Middle Management – Manager, Senior Manager
First-line Management – Assistant Manager
Entry level employees
5. Motivation
Motivation is the processes that account for an
individual’s intensity, direction and persistence of
effort towards attaining a goal.
It is the driving force inside the individual tat
drives him towards goals and makes him work.
6. Motivation in Multinet
Motivation Techniques used in Multinet:
Promotion, rewards, bonuses
Continuous challenge and learning
Movies, Cricket tournaments, in-house facilities
Encourage learning from mistakes
Open-door policy
Keep people and their families secure
‘We are a family’ approach
They use the ‘YOU’ technique
Treat all employees equallly
7. Problems Faced by Multinet
Problem No. 1: “Trust Issues”
Being a multinational and operating in various parts of the
world and different cities of Pakistan, trust issues develop
between people,
How they tackle it:
Multinet holds periodic trust meetings between people of
different cities within Pakistan, or with people from abroad,
so that the employees mingle around and gain trust.
8. Problems Faced by Multinet
Problem No. 2: “Finding Talent”
Multinet is a company that likes to hire talented and
innovative people, who specialize in their respective fields.
How they tackle it:
If they don’t find such people in the market to hire, they
thoroughly train the employees they have in hand
9. Problems Faced by Multinet
Problem No. 3: “Maintaining Culture”
Multinet has a certain family-like culture, where all
employees work together and prosper like a family, and
help each other.
How they tackle it:
Whoever is deviant and does not conform, is called to the
office, upper management talks to him, talks out their
issues and motivates them back to conforming.
10. Problems Faced by Multinet
Problem No. 4: “Porching from Opponents”
Because Multinet hires specialized skilled labor, or trains
their own employees, a lot of opponents envy them and
try taking their employees by offering a higher salary or
greater benefits.
How they tackle it:
They give employees freedom to go, but they have such
an environment and motivated labor force, that people
usually don’t leave, and the ones who do also come back.
11. Problems Faced by Multinet
Problem No. 5: “Gift giving/taking”
Multinet is a B-to-B supplier, so if any company wants to
get their work done, they may come up to using wrong
means and bribes.
How they tackle it:
Multinet has a clear cut “No giving and taking gifts”
policy to avoid conflicts of interest and/or inequity.
12. Problems Faced by Multinet
Problem No. 6: “Geographically Large”
Multinet has their main office in Karachi, but networks and
small offiies all over Pakistan, So, a lot of issues arise
while delegating work and making new employees gain
trust, or maintaining organization’s culture.
How they tackle it:
Some employees from Multinet Karachi visit other offices
periodically, especially ones in rural areas, practically solve
all the issues, and revive motivation within the employees
by making them aware of the progress, etc.
13. One Major Problem
Problem: In 2004, Multinet started working on
research of fibre optics and by 2005, were working on
laying them out.
But due to it being a new idea and very expensive long-
term investment, people resented it and were
demotivated because the results were uncertain
Solution: They created awareness of this new project
and it’s prospective advantages, made teams and
delegated work with deadlines, gave new challenges
everyday to increase efficiency.
14. Our Recommendations
They should establish a pay structure that is more merit-
based
Exercise flextime, job-sharing and telecommuting, especially
in the corporate department distribution
Have an ‘employee of the week/month’ program to
intrinsically motivate employees further
