apidays LIVE Paris 2021 - APIs and the Future of Software December 7, 8 & 9, 2021 EDI & API on One Integration Platform – Intcomex Success Story Mir Musthafa Ali Pashar, Head - Middleware Practice at Royal Cyber Inc. & Grisel Infante Costa, IT Operations Coordinator at Intcomex

1. EDI and API on
One Integration Platform
Intcomex Success Story

2. Speakers
Copyright © 2021 Royal Cyber. All rights reserved.
2
Head of Middleware Practice
Mir Musthafa Ali Pasha
IT Operations Coordinator
Grisel Infante Costa
Royal Cyber Intcomex

3. Agenda
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3
Royal Cyber
Overview
The
Solution
Intcomex
Challenges
Questions/
Answers
Intcomex
Overview
Key
Takeaway
c c c c c c

4. Copyright © 2021 Royal Cyber. All rights reserved.
4
Royal Cyber Overview
c

5. Royal Cyber Overview
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5
Cloud
Commerce
RPA
AI & ML
Middleware &
Integration
DevOps
AS400/
Mainframe
BI
Blockchain
Big Data
Mobile
Portal
BPM/ODM
Employees
> 1000
Employees Globally
Clients
> 130 Globally
> 12 Industries
Global Presence
8
Offices and operations across USA,
India, Canada, Pakistan, KSA, and
New Zealand. 3 Innovation
centers
Awards Technology Partnerships
Data Science

6. Intcomex Inc. – Company Highlights
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6
• Founded in 1989
• Multinational platform of value-added solutions and technology products in Latin America and the Caribbean
• 15 subsidiaries and 31 distribution facilities
• Over 839.000 square feet of storage in 24 locations
• Serves more than 50,000 resellers represented by value-added channels, retailers and telecom operators spanning over 41
countries
• 12,000 products from 180+ manufacturers
• Some of our divisions are Security, Accessories and Retail Services, Computers, Networking, Software, Gaming, Peripherals,
Consumables, Electronics, Mobile and Cloud technology solutions

7. Copyright © 2021 Royal Cyber. All rights reserved.
7
Intcomex Challenges
c

8. Intcomex Business Challenges
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8
Broken /
Hassle
Experience
Business
Challenges

9. Intcomex Business Challenges
Copyright © 2021 Royal Cyber. All rights reserved.
9
Operational
Inefficiency
Broken /
Hassle
Experience
Business
Challenges

10. Intcomex Business Challenges
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10
High
Operational
Cost
Operational
Inefficiency
Broken /
Hassle
Experience
Business
Challenges

11. Intcomex Business Challenges
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11
High
Operational
Cost
Security
Concerns
Operational
Inefficiency
Broken /
Hassle
Experience
Business
Challenges

12. Intcomex Business Challenges
Copyright © 2021 Royal Cyber. All rights reserved.
12
High
Operational
Cost
Security
Concerns
Lack of Critical
Data or E2E
Visibility
Operational
Inefficiency
Broken /
Hassle
Experience
Business
Challenges

13. Intcomex Business Challenges
Copyright © 2021 Royal Cyber. All rights reserved.
13
High
Operational
Cost
Security
Concerns
Lack of Critical
Data or E2E
Visibility
Inadequate
Scalability
Operational
Inefficiency
Broken /
Hassle
Experience
Business
Challenges

14. Intcomex Business Challenges
Copyright © 2021 Royal Cyber. All rights reserved.
14
High
Operational
Cost
Security
Concerns
Lack of Critical
Data or E2E
Visibility
Inadequate
Scalability
Slow Partner
Onboarding
Operational
Inefficiency
Broken /
Hassle
Experience
Business
Challenges

15. Intcomex Business Challenges
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15
Complex
Partner
Network
High
Operational
Cost
Security
Concerns
Lack of Critical
Data or E2E
Visibility
Inadequate
Scalability
Slow Partner
Onboarding
Operational
Inefficiency
Broken /
Hassle
Experience
Business
Challenges

16. Copyright © 2021 Royal Cyber. All rights reserved.
16
The Solution
c

17. Intcomex Response to Challenges
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17
LoB Dev/IT
Central IT
App Dev
Order Invoice ASN
SFTP
System API
Backend Systems
API
Monitor Pro
Analytics API
System APIs
Process APIs
Business processing
[Partner Agnostic]
Experience APIs
Message Mappings
[Partner Specific]
EDI 850 EDI 810 EDI 856
Partner 1
EDI 850 EDI 810 EDI 856
Partner 2
EDI 850 EDI 810 EDI 856
Partner 3
Partner 1 Partner 2 Partner 3
Intcomex Backend Application
SFTP Server Monitor Pro
• Identified iPaaS solution
• B2B/EDI capabilities
• API Management
capabilities
• Full control of EDI raw data
• Proposed loosely coupled,
scalable approach
• Introduced B2B monitoring
solution to provide full supply
chain visibility

18. Why Mulesoft?
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18
• Leader in the IPaaS and Full Lifecycle API Management
space – Gartner
• EDI + API Management on one single platform.
• Offers Easy to manage, Low-code, cloud native platform.
• Accelerate and automate end to end business processes.
• Enabled quicker API development and scalability
• Optimize business processes to achieve cost effectiveness
& greater efficency
• Optimum Data Flow, System Integrations
• Better Maintenance

19. Why MonitorPro?
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19
• Single source of consistent
and synchronize data
• Unified analytics and workflows on a
single pane of glass
• Automate and streamline order
management with all tiers of supply
• Provide suppliers with advance
visibility to changes in demand
• Reusable connections to internal and
external sources
of data

20. Copyright © 2021 Royal Cyber. All rights reserved.
20
With Monitor Pro gain
end to end visibility
into your day-to-day
business operations
MONITOR PRO KEY HIGHLIGHTS

21. Copyright © 2021 Royal Cyber. All rights reserved.
21
Track your order
milestone with the
detailed step by step
view of orders till payment
MONITOR PRO KEY HIGHLIGHTS

22. Copyright © 2021 Royal Cyber. All rights reserved.
22
Detect errors as soon
as they occur with AI
powered user experience
and get detail insights
of failure reasons
MONITOR PRO KEY HIGHLIGHTS

23. Copyright © 2021 Royal Cyber. All rights reserved.
23
Real time transportation
visibility with accurate
ETAs and real-time
status for shipments in
transit
MONITOR PRO KEY HIGHLIGHTS

24. Copyright © 2021 Royal Cyber. All rights reserved.
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• Address errors and keep your trading
partners up to date.
• Empower team to answer EDI-related
queries
• Proactive alerts and notifications.
• Dashboards - Actionable insight.
• Search documents quickly
MONITOR PRO KEY HIGHLIGHTS

25. MonitorPro – Slayer of Supply Chain challenges
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25
https://www.monitorpro.io/
Lacking full
product order
visibility
Lack of access to
historical data to
analyze trends
Struggle to identify
discrepancies
between orders,
shipments, and
invoices
Difficulty
tracking Orders
such as fill rate
and lead times
End-to-End Supply Chain Visibility & Analytics | Monitor Pro

26. Monitor Pro - ROI
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26
End-to-End Supply Chain Visibility & Analytics | Monitor Pro
100%
50%
100%
20%
Reduced time and
cost for managing
legacy systems
Apparent uptime
helps meet
trading partners’
demanding SLAs
Faster onboarding
with automation
helps support
business growth
Availability ensures
mission-critical EDI
services always
remain online
https://www.monitorpro.io/

27. Benefits
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27
3
2 Partner
Onboarding Rapid Partners onboarding
1 Reduced Cost Reduction in Operation Costing, due to One
window Operation
Integration
Choices
Offer multiple integration choices to partners
giving leverage to connect via EDI or APIs or
Files
4 Data Analytics
Offer Data Analytics to internal employees for
better Decision Making, providing reliable data
to plan for future.
5 End-to-End
Monitoring
Achieved end-to-end monitoring of B2B
Transactions such as Orders Processed, Orders
in pipeline etc.

28. Copyright © 2021 Royal Cyber. All rights reserved.
28
Key Takeaways
c

29. Key Takeaways
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29
5K
in Cost
Saving Each
Month
02
96%
Success in
Invoices
03
58%
Success in
Purchase
Orders
04
99%
Transition to
MuleSoft
Infra
01
More?
05

30. Intcomex’s Journey with Royal Cyber
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30
Royal Cyber
brought right
Technical
Expertise
Software
Development
Processes
Maturity
Introduced Agile
& DevOps
Methodology
Test Automation
Framework (TeAF)

31. Copyright © 2021 Royal Cyber. All rights reserved.
31
55 Shuman Blvd, Suite 275, Naperville, IL 60563 USA. | Tel: +1.630.355.629 | Email: info@royalcyber.com
royalcyber
Facebook.com/RoyalCyber RoyalCyberUSA
www. royalcyber.com/
https://www.monitorpro.io/
https://www.royalcyber.com/ |

32. Thank you!
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32

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