apidays LIVE Helsinki & North 2021 - APIs, Platforms, And Ecosystems - Transforming Industries And Experiences March 15 & 16, 2021 The - sometimes surprising - benefits of open banking, open finance and beyond From APIs and platform business towards API economy - Case KONE Olli Kilpeläinen, Head of Ecosystem Program at KONE

1. From APIs and Platform Business towards API Economy
CASE: KONE
OLLI KILPELÄINEN

2. 2
Who am I?
15 March 2021
https://www.linkedin.com/in/ollikilpelainen/

3. KONE is a global leader in the elevator and
escalator industry, and our job is to make the
world’s cities better and more sustainable
places to live.
HOW CAN APIs AND ECOSYSTEMS HELP IN THIS?

4. Evolution in business thinking
Ecosystems
Platforms
APIs
Digital
Products &
Services
Services
Manufacturing
Corporations often evolve their business logic in steps

5. Getting equipment connected
 Intelligence
AI-based predictive maintenance increases the value of
 the building and prolongs equipment lifetime.
 Safety
 Continuous performance and risk analysis reduce
 equipment breakdowns and improves accessibility.
 Transparency
 Equipment status and service reports, based on real
 usage data, keeps you in the know.
15 March 2021
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DOORS
ESCALATORS
ELEVATORS

6. Getting everything connected
CONNECTED EQUIPMENT
Connecting >1 million
units to the cloud
CONNECTED EMPLOYEES
Supporting collaboration and
efficiency, and introducing new
mobile tools
CONNECTED CUSTOMERS
Increased business value
through better communication
and productivity
CONNECTED USERS
New, personalized experiences
for users in residential and
commercial buildings

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Predicting common failures with data analysis
Door
opening
and closing
behavior
Signalization
Leveling accuracy
and behavior
Position and
movement
in shaft
Mileage and
drive time
Usage
statistics
THE FLOW
MUST GO ON

8. 8
Elevator call
API
Flow Application
15 March 2021
Mobile applications and first external API

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KONE SOLUTIONS THIRD PARTY SERVICES
CUSTOMER
APPLICATIONS
Elevator Call
API
Service Robot
API
Equipment Status
API
Service Info
API
KONE DIGITAL PLATFORM
Building further customer value with a digital platform

10. EXAMPLES
15 March 2021
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The KONE Partner Ecosystem
is a forum to collaborate, connect, and
brainstorm with other customers as
well as with partners and solution
providers.
Partners innovating with the power of APIs
Self-powered digital
and mobile locking
solutions provide a
unique way of making
life accessible and
increase convenience.
Robots can deliver
items to hotel guest
rooms, office
workers, and medical
staff to improve
efficiency and customer
satisfaction.
Automated visitor
management systems
help buildings make
a first impression that
lasts by providing
a smooth visitor
experience without
compromising security.

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Ecosystem partners form
a dynamic network of
innovative companies
with whom KONE
is collaborating
to find new ways of creating
superior customer
experiences.
Enabling value creation with multiple parties through APIs
* https://www.hs.fi/kaupunki/art-2000006663875.html

12. Ecosystems enable holistic service flows
beyond the organization’s own capabilities.
For the end-users this creates better user
experiences, extends the lifetime of the
products and elevates the value creation.
Ecosystem thinking
as a challenge
12

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13
Additionally, through APIs, we can integrate to other
ecosystems
The ecosystem of ecosystems
In addition to hosting our own ecosystem we can
actively participate in wider ecosystem networks.
As such, we become both an Ecosystem
Member as well as an Ecosystem Provider.
Our resources can bring value not only to our
customers but different stakeholders in the cities
ranging from builders, developers, start-ups,
tech-giants, city authorities and above all,
citizens.
SMART BUILDING SMART SECURITY
SMART TRANSPORTATION
SMART CITY ECOSYSTEM
KONE
Ecosystem

14. 15 March 2021 Confidential | © KONE Corporation
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Articulating the value
of the APIs
API portal is the main information channel
about our APIs for audience outside of KONE
used to sharing also inspirational stories and
references
How to build APIs and examples that help
create value outside of your self-orchestrated
ecosystem?
https://dev.kone.com
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15. The flow of urban life
INNOVATING IN THE ECOSYSTEM OF ECOSYSTEMS
KONE Partner Ecosystem
Smart
construction
Smart buildings
and cities
Future
living
Smart
maintenance
Sustainable
innovations
Future business models to enable sustainable success with customers
How can cities accommodate the
next billion city dwellers over the
next decade in a smooth and
sustainable way?
https://www.businessfinland.fi/492bb4/globalassets/finnish-customers/01-funding/06-ecosystems/kone-the-flow-of-urban-life-veturi-roadmap.pdf
15 March 2021
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Direct network effect
2-sided network effect (supply-demand)
Data network effect
Network effects as the key
WHAT EFFECTS COULD COMPANY LIKE KONE BENEFIT FROM
* https://www.nfx.com/post/network-effects-manual/

17. Evolution in business thinking
Servitization
Digitalization
APIzation
Platformization
Ecosystemization